Make the most of your tech support experience with Technical Account Advisor Service
Get more expert support on your tech journey, from onboarding through optimization. As an Enhanced Support customer, you can purchase this service to receive proactive guidance to work on Google Cloud, Google Workspace, or Google for Education.
Get tailored guidance and operate with confidence
Technical Account Advisors provide increased oversight, manage escalations and critical issues, deliver regular service reviews, and proactively identify learning opportunities for your organization.
This service provides increased oversight and assistance from experts who are invested in your organization’s success and can assist you along your journey with Google Cloud, Google Workspace, or Google for Education.
Get proactive guidance, attentive care, and a stateful relationship between Google Cloud and your team
• Google Cloud Guided onboarding
• Proactive learning suggestions to upskill your team
• Digital transformation advice on security, governance, and innovation
• Concierge-style service for case escalation and critical incidents
• Monthly, quarterly, and yearly reviews to assess operational health
Access Google Workspace product experts who can help optimize operations in your collaboration environment
• Guided onboarding to get started on Apps Script, AppSheet, and automation
• Customized security assessments on app health, settings, and controls
• Case escalation: support for critical cases
• Device management: help enrolling ChromeOS devices
• Periodic reviews: analysis of operational health
Gain proactive recommendations from Google for Education experts with education and Chrome-specific product knowledge
• Guided onboarding
• Concierge-style case escalation assistance
• Guidance on issues involving child's privacy, regulations, tools' term of service
• Resources to help your educators become Google Workspace certified coaches
• Operational health reviews: regular reports with milestones and trends
Google Cloud
Get proactive guidance, attentive care, and a stateful relationship between Google Cloud and your team
• Google Cloud Guided onboarding
• Proactive learning suggestions to upskill your team
• Digital transformation advice on security, governance, and innovation
• Concierge-style service for case escalation and critical incidents
• Monthly, quarterly, and yearly reviews to assess operational health
Google Workspace
Access Google Workspace product experts who can help optimize operations in your collaboration environment
• Guided onboarding to get started on Apps Script, AppSheet, and automation
• Customized security assessments on app health, settings, and controls
• Case escalation: support for critical cases
• Device management: help enrolling ChromeOS devices
• Periodic reviews: analysis of operational health
Google for Education
Gain proactive recommendations from Google for Education experts with education and Chrome-specific product knowledge
• Guided onboarding
• Concierge-style case escalation assistance
• Guidance on issues involving child's privacy, regulations, tools' term of service
• Resources to help your educators become Google Workspace certified coaches
• Operational health reviews: regular reports with milestones and trends
Explore Customer Care resources with hands-on guidance to start optimizing your Enhanced Support experience
- Learn how Technical Account Advisor Service and other services can be useful for your organizationCustomer Care portfolio: flexible, scalable, robust support
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- Quickly visualize all you get with the Technical Account Advisor ServiceGoogle Cloud Technical Account Advisor Service
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- Engage Customer Care to accelerate digital transformationGoogle Cloud Customer Care: Accelerate SMB digital transformation
5-min read
The combination of Enhanced Support and the Technical Account Advisor Service is the ideal solution for us at Moloco. It is an inexpensive way to access the timely attention we need, when we need it. From the start, we’ve experienced noticeable improvements with response time, technical guidance, and service reviews critical to our business success.
Changhoon Kim, VP of Engineering, Moloco
Receive proactive technical guidance and support at every stage, from onboarding to operations
Receive proactive technical guidance and support at every stage, from onboarding to operations
Extend the capabilities of Enhanced Support and streamline your operations with attentive support and care from the Technical Account Advisor Service
Explore support services from Google Cloud
Learn moreDiscover support plans from Google Workspace
Explore moreLearn more about support services from Google for Education
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