借助 Cloud Customer Care，您可以简化和优化支持体验。
它提供以您的业务需求为中心的灵活、可伸缩服务。选择适合您组织的 Customer Care 服务，并通过增值服务进一步量身定制。
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体验 Gemini 2.0 Flash Thinking
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如未另行说明，那么本页面中的内容已根据知识共享署名 4.0 许可获得了许可，并且代码示例已根据 Apache 2.0 许可获得了许可。有关详情，请参阅 Google 开发者网站政策。Java 是 Oracle 和/或其关联公司的注册商标。
最后更新时间 (UTC)：2025-09-06。
[[["易于理解","easyToUnderstand","thumb-up"],["解决了我的问题","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["很难理解","hardToUnderstand","thumb-down"],["信息或示例代码不正确","incorrectInformationOrSampleCode","thumb-down"],["没有我需要的信息/示例","missingTheInformationSamplesINeed","thumb-down"],["翻译问题","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["最后更新时间 (UTC)：2025-09-06。"],[],[],null,["# Cloud Customer Care documentation\n=================================\n\n[Read product documentation](/support/docs/overview)\nCloud Customer Care lets you simplify and streamline your support experience.\nIt offers you scalable and flexible services built with your business needs\nat the center. Choose the Customer Care service that's right for\nyour organization, and tailor it further with Value-Add Services.\n[Learn more](/support/docs/overview)\n[Get started for free](https://console.cloud.google.com/freetrial) \n\n#### Start your proof of concept with $300 in free credit\n\n- Get access to Gemini 2.0 Flash Thinking\n- Free monthly usage of popular products, including AI APIs and BigQuery\n- No automatic charges, no commitment \n[View free product offers](/free/docs/free-cloud-features#free-tier) \n\n#### Keep exploring with 20+ always-free products\n\n\nAccess 20+ free products for common use cases, including AI APIs, VMs, data warehouses,\nand more.\n\nDocumentation resources\n-----------------------\n\nFind quickstarts and guides, review key references, and get help with common issues. \nformat_list_numbered\n\n### Guides\n\n- Checklists \n\n\n [Onboard to Customer Care](/support/docs/checklists/onboard-customer-care)\n\n-\n\n [Prepare for a peak capacity event](/support/docs/checklists/plan-peak-capacity-event)\n\n- Support packages and cases \n\n\n [Standard Support overview](/support/docs/standard)\n\n-\n\n [Enhanced Support overview](/support/docs/enhanced)\n\n-\n\n [Premium Support overview](/support/docs/premium)\n\n-\n\n [Create and manage support cases](/support/docs/customer-care-procedures)\n\n- Best practices \n\n\n [Working with Customer Care](/support/docs/best-practices)\n\n-\n\n [Working with Premium Support](/support/docs/premium-best-practices)\n\n-\n\n [Privacy best practices](/support/docs/privacy-best-practices)\n\nfind_in_page\n\n### Reference\n\n-\n\n [Cloud Support API](/support/docs/reference/rest)\n\n-\n\n [Cloud Support API User Guide](/support/docs/reference/v2)\n\n-\n\n [Synchronizing support cases](/support/docs/reference/connector)\n\ninfo\n\n### Resources\n\n-\n\n [Community support and discussions](/support/docs/community-support)\n\n-\n\n [Ask technical questions on Stack Exchange](/support/docs/stackexchange)\n\n-\n\n [Discuss Google Cloud](/support/docs/groups)\n\n-\n\n [Report issues and request features](/support/docs/issue-trackers)\n\n-\n\n [Security bulletins](/support/bulletins)\n\n-\n\n [Language support and working hours](/support/docs/language-working-hours)\n\nRelated videos\n--------------"]]
