Google Cloud Customer Care
Frequently asked support questions
Closing an active Cloud Billing account stops all billable services. To close a Cloud Billing account, follow the steps in Close a Cloud Billing account. After you close your Cloud Billing account, you will be billed for the usage you accrued prior to cancelling your service. This bill will be the last bill you receive, unless you reopen the Cloud Billing account.
Basic Support is included for all Google Cloud customers. With Basic Support, you have access to our documentation, community support, and support for Cloud Billing issues. To get 1-on-1 technical support for your organization, you can upgrade to one of our Customer Care support services.