Contact Center AI
Google's conversational AI for contact center excellence. Drive exceptional customer satisfaction and increase contact center operational efficiency.
Benefits
Improve customer service with AI that understands, interacts, and talks
Foster relationships, not just transactions
Provide personalized support, immediate service, and
quick issue resolution, turning individual
transactions into continued customer loyalty.
Increase CSAT and operational efficiency
Improve call deflection rates, achieve shorter
handling times, and reduce agent training costs,
making overall operations faster and more effective.
Turn every agent into a specialist
Free human agents to focus on more difficult and
specialized calls, providing them with real-time
information, workflows, and turn-by-turn guidance.
Key features
Enable rich and conversational experiences with AI-powered capabilities
Contact Center AI offers natural interactions that
redefine the possibilities of AI-powered conversation.
Virtual Agent, powered by Dialogflow CX
Dialogflow CX allows enterprise customers to create advanced Virtual Agents in minutes that seamlessly switch between topics, handle supplemental questions, and operate across multiple channels 24/7 to minimize live agent interventions.
Intuitive drag & drop visual flow builder makes it easy to build and maintain sophisticated conversations. Join over 1.5 million developers using Dialogflow.
Agent Assist
Empowers human agents with continuous support during their calls and chats by identifying intent and providing real-time, step-by-step assistance.
Insights
Uses natural language processing to identify call drivers and sentiment that helps contact center managers learn about customer interactions to improve call outcomes.
See how AI can automate your contact center
Video
How does Google Cloud Contact Center AI work?
Customers
Explore case studies for this solution
Partners
Accelerate implementation with recommended partners
Contact Center AI easily integrates into existing
technology and offers a vast global network to help with
development, deployment, consulting, support, training,
and more.
Related services
Integrations and products
Documentation
See tutorials, guides, and resources for this solution
Contact Center AI basics
Learn more about Contact Center AI including user types, conversations, and platform basics.
Build virtual agent with Dialogflow CX Prebuilt Agents
Learn how to rapidly build and deploy advanced virtual agents using prebuilt agents for various usecases in healthcare, retail, travel, and more industries.
Dialogflow CX & Dialogflow ES documentation
View all Dialogflow quickstarts, how-to guides, references, and other technical resources.
What's new
See the latest Contact Center AI updates
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Cloud AI products comply with the Google Cloud SLA policies. They may offer different latency or availability guarantees from other Google Cloud services.