Cloud Security Customer Success
Optimize your Google Cloud Security experience to achieve desired business outcomes together with a team of security experts delivering services designed to assure your security is a success. Choose the right success offering that best fits your organizational objectives and acquired security subscriptions.
Customer Success subscriptions
Three tiers of subscriptions, providing enablement documentation, onboarding videos, and product training, with direct access to security experts at Expert and Expert+ levels.
Standard
Offers digital and self-service resources, including onboarding, subscription walkthroughs, documentation, and access to knowledge base with product trainings.
Expert
Offers a designated Customer Success Manager and Technical Solutions Consultants, providing customized success plans and strategic guidance.
Expert+
Includes everything from Expert and more, including a designated Security Advisor (SA) focused on advanced adoption and helping your secops.
Deployment guides and knowledge base access
Deployment guides and knowledge base access
E-learning product training courses
E-learning product training courses
Community access, forums, and resources
Community access, forums, and resources
Google cadence and adoption lead
Google cadence and adoption lead
Product deployment advisory
Product deployment advisory
Customized success planning and program management
Customized success planning and program management
Ongoing operational reviews and briefings
Ongoing operational reviews and briefings
New feature adoption and enablement
New feature adoption and enablement
Escalation support and management
Escalation support and management
Modern SOC design and operations advisory
Modern SOC design and operations advisory
Customized product and technical training
Customized product and technical training
Advanced use case workshops
Advanced use case workshops
Product and process optimization advisory
Product and process optimization advisory
Implementation and adoption help desk
Implementation and adoption help desk
Designated customer success manager
Designated customer success manager
Designated technical solutions consultant
Designated technical solutions consultant
Designated security advisor
Designated security advisor
Standard
Offers digital and self-service resources, including onboarding, subscription walkthroughs, documentation, and access to knowledge base with product trainings.
Deployment guides and knowledge base access
E-learning product training courses
Community access, forums, and resources
Google cadence and adoption lead
Product deployment advisory
Customized success planning and program management
Ongoing operational reviews and briefings
New feature adoption and enablement
Escalation support and management
Modern SOC design and operations advisory
Customized product and technical training
Advanced use case workshops
Product and process optimization advisory
Implementation and adoption help desk
Designated customer success manager
Designated technical solutions consultant
Designated security advisor
Expert
Offers a designated Customer Success Manager and Technical Solutions Consultants, providing customized success plans and strategic guidance.
Deployment guides and knowledge base access
E-learning product training courses
Community access, forums, and resources
Google cadence and adoption lead
Product deployment advisory
Customized success planning and program management
Ongoing operational reviews and briefings
New feature adoption and enablement
Escalation support and management
Modern SOC design and operations advisory
Customized product and technical training
Advanced use case workshops
Product and process optimization advisory
Implementation and adoption help desk
Designated customer success manager
Designated technical solutions consultant
Designated security advisor
Expert+
Includes everything from Expert and more, including a designated Security Advisor (SA) focused on advanced adoption and helping your secops.
Deployment guides and knowledge base access
E-learning product training courses
Community access, forums, and resources
Google cadence and adoption lead
Product deployment advisory
Customized success planning and program management
Ongoing operational reviews and briefings
New feature adoption and enablement
Escalation support and management
Modern SOC design and operations advisory
Customized product and technical training
Advanced use case workshops
Product and process optimization advisory
Implementation and adoption help desk
Designated customer success manager
Designated technical solutions consultant
Designated security advisor
**Not included** Professional services onboarding. Required for Chronicle and solutions including Chronicle.
**Not included** Google Cloud Customer Care services. Avail Google Cloud Customer Care services separately.
Maximize return on investments with Customer Success
Google Cloud Security Customer Success offers Standard, Expert, and Expert+ Success subscriptions.
Standard
Standard
This enables customers with digital onboarding tools that deliver provisioning, subscription walkthroughs, and supporting documentation. Applicable products include: Chronicle Security Operations, Threat Intelligence, Attack Surface Management, and Security Command Center. Professional services onboarding is required for Chronicle solutions, solutions including Chronicle, or custom deployments.
Expert
Expert
This includes additional elements, a designated Customer Success Manager (CSM) and Technical Solutions Consultant (TSC). This delivers rapid adoption and maximum value. CSM’s and TSC’s combine product expertise with your requirements to build customized success plans. They help drive execution through program management, ongoing technical guidance, and engagement, as your advocate within Google.
Expert+
Expert+
This includes all Expert services plus expert advisory assistance for Chronicle Security Operations planning and adoption through a designated Security Advisor (SA). SAs help develop strategic security product planning, including configuration and integration assistance, environment architecture, use case reviews, and technical security assistance specific to Chronicle.
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