Smooth operations can make every part of your business better. But too often, critical back office processes are riddled with inefficiencies. Across industries, generative AI tools are already transforming internal operations — improving efficiency and productivity, reducing costs, enhancing employee experience, and mitigating risks — to create streamlined internal operations.

Download this guide to explore the most promising use cases of gen AI for back office optimization, including:

• In accounts payable, it can help improve the accuracy of invoice/PO matching across systems.
• In HR, self-service bots can help manage internal employee inquiries and lower costs for help teams.
• In procurement contract management, it can help reduce indemnification risk, improves terms, and lowers supply chain risks.
• In compliance and risk processes, it can help improve document search/recall.
• In business travel booking, it can help improve employee experience through natural language tools.

1 McKinsey. (2023). The organization of the future: Enabled by gen AI, driven by people.