Google Cloud Customer Care

Check our support self-serve options or get unlimited access to technical support. Choose the service that’s right for your organization. Sign up now or contact sales.

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Basic Support is included for all Google Cloud customers. With Basic Support, you have access to our documentation, community support, and support for Cloud Billing issues.

Billing support
Our billing specialists are available to answer your questions about your account, settings, invoices, and payments.
Check relevant disruptions
Check the Personalized Service Health dashboard for incidents relevant to your projects and the products you use. Requires API enablement.
View major service disruptions
View the Cloud Status Health dashboard for incidents with high severity and broad scope.
Free Trial FAQs
Get answers to frequently asked questions about signing up and getting started quickly.
Community support
Review online forums for support from Google Cloud enthusiasts, experts, and Google employees.
Documentation
Get in-depth tutorials, quickstart guides, tips, reference architectures, and more.
Sign up for technical support
Review the available services and sign up today to get tailored technical support.
Customer Care services and pricing
You can upgrade to Standard, Enhanced, or Premium Support for tailored technical support with Google Cloud experts.
Getting started with Customer Care
Learn more about Customer Care and find step by step guidance.
Get help through a support case
Administrators can submit a new case or review status of a current case in the Google Cloud console.
Training
Choose your learning path, build your skills, and validate your knowledge all in one place with Google Cloud Skills Boost.

Support for related products

Google Workspace

Google Maps Platform

See where real-world insights and location solutions can take your business. Discover Google Maps Platform support services, including developer communities, technical guidance, and expert support.

Frequently asked support questions

How do I cancel my Google Cloud billing account?

Closing an active Cloud Billing account stops all billable services. To close a Cloud Billing account, follow the steps in Close a Cloud Billing account. After you close your Cloud Billing account, you will be billed for the usage you accrued prior to cancelling your service. This bill will be the last bill you receive, unless you reopen the Cloud Billing account.

How do I contact Google Cloud support?

Basic Support is included for all Google Cloud customers. With Basic Support, you have access to our documentation, community support, and support for Cloud Billing issues. To get 1-on-1 technical support for your organization, you can upgrade to one of our Customer Care support services.

Get support for personal use products like Gmail, Google Photos, and YouTube by visiting Google's Help Center.

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Tell us what you’re solving for. A Google Cloud expert will help you find the best solution.

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