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The page contains details on how to troubleshoot common networking issues.
Network Bootstrap Troubleshooting
This section shows some of the common errors you might face when completing the
network bootstrap process.
Configuration generation error
To complete the network installation, network configuration files are installed
on the bootstrapper machine. If you face a configuration generation error, check
the YAML files located at /root/cellcfg for the failed switch configuration.
Bootstrap stalled at phase 1 ping
If the network bootstrap process gets stalled at phase 1 ping, follow these
steps to find the issue:
Get the generated switch configuration location from the bootstrap log: /tmp/network-bootstrap/ID
Find the stalled switch by looking at the switch configuration file with the
IP address.
Sign in to the switch and check the operation log.
Bootstrap stalled at phase 2 ping
If the network bootstrap process gets stalled at phase 2 ping, follow these
steps to find the issue:
Get the generated switch configuration location from the bootstrap log: /tmp/network-bootstrap/ID
Find the stalled switch by looking at the switch configuration file with the
management IP address.
Check the management switch configuration for any potential access issues in
the management network.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-04 UTC."],[[["\u003cp\u003eThis page details how to troubleshoot common network bootstrap errors.\u003c/p\u003e\n"],["\u003cp\u003eA configuration generation error can be troubleshot by checking the YAML files at \u003ccode\u003e/root/cellcfg\u003c/code\u003e.\u003c/p\u003e\n"],["\u003cp\u003eIf the bootstrap stalls at phase 1 ping, check the switch configuration file in \u003ccode\u003e/tmp/network-bootstrap/<ID>\u003c/code\u003e and the switch's operation log.\u003c/p\u003e\n"],["\u003cp\u003eIf the bootstrap stalls at phase 2 ping, review the management switch configuration file in \u003ccode\u003e/tmp/network-bootstrap/<ID>\u003c/code\u003e for management network access issues.\u003c/p\u003e\n"]]],[],null,["# Networking troubleshooting\n\nThe page contains details on how to troubleshoot common networking issues.\n\nNetwork Bootstrap Troubleshooting\n---------------------------------\n\nThis section shows some of the common errors you might face when completing the\nnetwork bootstrap process.\n\n### Configuration generation error\n\nTo complete the network installation, network configuration files are installed\non the bootstrapper machine. If you face a configuration generation error, check\nthe YAML files located at `/root/cellcfg` for the failed switch configuration.\n\n### Bootstrap stalled at phase 1 ping\n\nIf the network bootstrap process gets stalled at phase 1 ping, follow these\nsteps to find the issue:\n\n1. Get the generated switch configuration location from the bootstrap log: `/tmp/network-bootstrap/`\u003cvar translate=\"no\"\u003eID\u003c/var\u003e\n2. Find the stalled switch by looking at the switch configuration file with the IP address.\n3. Sign in to the switch and check the operation log.\n\n### Bootstrap stalled at phase 2 ping\n\nIf the network bootstrap process gets stalled at phase 2 ping, follow these\nsteps to find the issue:\n\n1. Get the generated switch configuration location from the bootstrap log: `/tmp/network-bootstrap/`\u003cvar translate=\"no\"\u003eID\u003c/var\u003e\n2. Find the stalled switch by looking at the switch configuration file with the management IP address.\n3. Check the management switch configuration for any potential access issues in the management network."]]
