Dialogflow

Create conversational experiences across devices and platforms.

View documentation for this product.

Dialogflow overview logo

Natural conversational experiences

Dialogflow is an end-to-end, build-once deploy-everywhere development suite for creating conversational interfaces for websites, mobile applications, popular messaging platforms, and IoT devices. You can use it to build interfaces (such as chatbots and conversational IVR) that enable natural and rich interactions between your users and your business. Dialogflow Enterprise Edition users have access to Google Cloud Support and a service level agreement (SLA) for production deployments.

Powered by Google machine learning logo

Powered by Google machine learning

Natural language understanding recognizes a user’s intent and extracts prebuilt entities such as time, date, and numbers. You can train your agent to identify custom entity types by providing a small dataset of examples. You can also use 40+ prebuilt agents as templates.

Make building serverless apps easy logo

Make building serverless apps easy

Dialogflow provides an integrated code editor that allows you to natively build serverless applications linked to your conversational interface through Cloud Functions for Firebase. Or provide your own custom WebHook that can be hosted in the cloud or on-premises.

Bring your enterprise knowledge logo

Bring your enterprise knowledge

Dialogflow Knowledge Connectors (beta) allow you to bulk add data from your enterprise to your agent, including FAQs and knowledge-base articles. Knowledge Connectors use some of the same technologies used by Google Search and the Google Assistant to extract the right answers from the data corpus provided.

Deliver automated phone service logo

Deliver automated phone service

Dialogflow Phone Gateway (beta) allows you to add a dedicated phone number to your Dialogflow agent in less than a minute. Users that call the new phone number will talk directly with your Dialogflow agent. Phone Gateway is based on Google’s investments in phone connectivity, natural language understanding, speech recognition, speech synthesis, and more, all in one easy-to-use package.

Deploy across platforms and languages logo

Deploy across platforms and languages

Dialogflow supports 20+ languages and one-click integration with 14 different platforms. Engage with more audiences by building a multilingual agent with global reach.

Designed for a voice-first world logo

Designed for a voice-first world

You can expand your conversational interface to recognize voice interactions and generate a voice response, all with a single API call. Powered by Google Cloud Speech-to-Text and Cloud Text-to-Speech, it supports real-time streaming and synchronous modes.

Improve experiences with built-in analytics logo

Improve experiences with built-in analytics

The integrated analytics dashboard gives you insight into conversational interactions so that you can optimize your bot to better recognize and respond to user intents.

Understand user sentiment logo

Understand user sentiment

Dialogflow now does sentiment analysis for each user query, powered by Cloud Natural Language. Sentiment analysis scores can be used to hand off unsatisfied users to live agents, or to get a better understanding of which intents lead to the highest customer sentiment.

Rely on automatic spelling correction logo

Rely on automatic spelling correction

Many users interact in chat environments in a hurry and don’t emphasize correct spelling or grammar in their conversations. With Automatic Spelling Correction, Dialogflow automatically corrects spelling mistakes using technology similar to that used by Google for Search and other products.

Use cases

Customer service logo

Customer service

Build conversational interfaces that can perform tasks such as following up on past orders, scheduling appointments, answering common questions, or assisting a user with simple requests.

Commerce logo

Commerce

Conduct transactions with your users on their preferred platform, at any time, from anywhere in the world. Whether your users want to purchase goods or schedule deliveries, Dialogflow offers a self-service experience for users who want personalized and rich responses.

Enterprise productivity logo

Enterprise productivity

Use conversational experiences within your enterprise applications to make it easy for employees to access critical business information and improve productivity (e.g. provide sales with information about local opportunities).

IoT devices logo

IoT devices

Make your IoT devices smarter with conversational interfaces. Dialogflow adds a layer of intelligence to your smart devices, enabling them to understand the context of a user’s interactions and respond with precision.

Dialogflow has an open approach that makes it very easy for us to take on new channels without expensive integration work, and the platform was self-explanatory, well-documented, and easy to use. Choosing Dialogflow was a no-brainer.

Max Glaisher, Product Innovation Manager, DPD UK

Pricing

Standard Edition Enterprise Edition
Essentials Plus
Text Enterprise-ready quota
Free
Enterprise-ready quota
$0.002 per request
Enterprise-ready quota
$0.004 per request
Audio input
Includes speech recognition and speech-to-text.
Limited quota
Free
Enterprise-ready quota
$0.0065 per 15 seconds of audio
Enterprise-ready quota
$0.0085 per 15 seconds of audio
Audio output
Includes speech synthesis and text-to-speech.
Limited quota
Free
Enterprise-ready quota
$4 to $16 per million characters
Enterprise-ready quota
$4 to $16 per million characters
Knowledge Connectors (Beta) Limited quota
Free
Limited quota
Free
Enterprise-ready quota
Free
Sentiment analysis Not available Unlimited quota
$0.25 to $1.00 per 1,000 requests
Unlimited quota
$0.25 to $1.00 per 1,000 requests
Mega agent (Beta) Limited quota
Free
Unlimited quota
$0.002 to $0.006 per request
Unlimited quota
$0.002 to $0.006 per request
Dialogflow phone gateway (Beta)
Includes audio input and output.
Toll-free number not available
Limited quota
Free
Enterprise-ready quota
$0.05 to $0.06 per minute
Enterprise-ready quota
$0.065 to $0.075 per minute
Service Level Agreement None SLA
Support Community support and via email Eligible for Cloud Support packages with committed response times for supporting production applications
Terms of Service Dialogflow Standard Edition ToS Google Cloud Platform ToS

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A product or feature listed on this page is in beta. For more information on our product launch stages, see here.

Cloud AI products comply with the SLA policies listed here. They may offer different latency or availability guarantees from other Google Cloud services.