Gemini Enterprise for Customer Experience

Deploy a pre-built next-generation multimodal Shopping agent capable of reasoning to autonomously navigate catalogs, build complex carts, apply loyalty programs and promotions, and guide customers all the way to checkout. Uplevel your search bar immediately with Vertex AI Search with personalized results, recommendations, and AI-powered summaries and deep dives for instant answers.

Rapidly build, test, and deploy personalized multimodal support agents at scale with Customer Experience Agent Studio. These agents connect directly with the Shopping agent to ensure every support interaction is informed by historical context. New features like Customer Experience Insights enable businesses to uncover customer service trends with natural language. Also, quickly onboard and up-skill staff with AI-driven, personalized training simulations with Agent Assist.

Eliminate data silos with a unified, open architecture. Our platform leverages the Universal Commerce Protocol (UCP) to standardize commerce actions across the ecosystem. This creates a unified foundation that enables businesses to execute seamlessly across any touchpoint, no matter where the journey starts—whether it’s a shopper browsing on a mobile app or a back-end AI agent resolving a claim. Build with confidence on Google’s global-scale infrastructure that provides leading security and reliability to protect your most valuable data and ensure your customers are always supported.