Working with Contact Center data

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The Contact Center AI Insights Accelerator lets you work with Contact Center data in your Cloud Data Fusion instance. It's an out-of-the-box approach to importing and exporting large amounts of data in Contact Center AI Insights with a Cloud Data Fusion pipeline.

The Accelerator is useful in the following use cases:

  • Importing a large volume of historical data into Contact Center AI Insights for analysis.
  • Scheduling frequent data exports out of Contact Center AI Insights and into BigQuery for real-time updates.
  • Scheduling frequent data imports for conversation data that must be loaded into Contact Center AI Insights.

To get started, see the quickstart.