Agosto: Improving B2B e-commerce delivery at Unilog

About Unilog

Unilog is a global technology company specializing in e-commerce and product data management in the business-to-business (B2B) marketplace. Its flagship product is CIMM2, an enterprise software platform providing digital commerce capabilities as a service. The company is headquartered in Bangalore, with North American headquarters near Philadelphia, Pennsylvania.

Industries: Technology
Location: India

About Agosto

Agosto is a cloud services company that helps organizations leverage Google Cloud products in the private and public sectors, providing technical solutions, change management and training, custom development, migration and deployment from legacy systems, ongoing admin support, and product development.

By moving from an on-premises private cloud to Google Cloud Platform, Unilog can scale client deployments quickly and easily while improving performance, increasing uptime, and reducing costs.

Google Cloud Platform Results

  • Accelerates page load speeds by 25%
  • Increases uptime to well beyond 99%
  • Reduces client setup time by 80%
  • Reduces customer infrastructure resource demands by 25%

Reduces average client setup time from 5 days to 1 day

Unilog has decades of experience delighting customers and delivering value for organizations looking to build their business using digital commerce strategies. As most Unilog customers are traditional business-to-business (B2B) establishments, their core competency lies in the roots of the industries they do business in, rather than in digital marketing best practices. With its fully-managed solution, Unilog is uniquely positioned to masterfully address the needs of these customers.

Just as its customers look to Unilog for expert knowledge in e-commerce, Unilog looks to its technology providers for expertise to help bring its products to market. Unilog delivers its products as fully managed, software-as-a-service (SaaS) solutions. Traditionally, the organization managed all of the underlying technology infrastructure to support delivering its products. This meant that Unilog provisioned servers for each customer it on-boarded, resulting in time, expense, and maintenance burdens that distracted from what the company does best—delivering exceptional e-commerce and product data management solutions.

Unilog engaged Google Cloud Premier Partner Agosto to help improve its business processes and support operations using a public cloud provider to better scale client deployments. With recommendations from Agosto and after evaluating four alternative public cloud providers, Unilog chose Google Cloud Platform because it offers superior support, bandwidth for transferring multimedia files and images, and easy deployment of virtualization and storage services.

“Using Google Cloud Platform and architecture enhancements recommended by Agosto, Unilog has modernized its licensing model, improved client satisfaction, and boosted overall market value.”

Rick Erickson, Executive Vice President, Agosto

“Our customers are manufacturers, wholesale distributors, and other companies that form the backbone of major industries, and they weren’t used to the concept of the cloud,” says Swamy Mahesh, CTO, North America at Unilog. “When we chose Google Cloud Platform and passed along the benefits to them, they became extremely enthusiastic about the changeover.”

“Using Google Cloud Platform and architecture enhancements recommended by Agosto, Unilog can onboard clients more quickly and reduce support costs,” says Rick Erickson, Executive Vice President at Agosto. “Unilog has modernized its licensing model, improved client satisfaction, and boosted overall market value.”

Scaling client deployments

Before migrating to Google Cloud Platform, Unilog had more than 350 customers running in its private cloud environment, which required Unilog to run between 400 and 500 virtual machines (VMs). With its team of experts, Agosto analyzed Unilog’s physical and virtual systems and architected an identical environment leveraging Google Cloud Platform to improve availability, enhance security, and reduce operating costs.

Unilog runs its application, web, and database servers on Google Compute Engine and stores its customers’ catalog information on Google Cloud Storage, including data, images, multimedia, and product descriptions. A single customer catalog can have as many as eight million product listings or SKUs. With Google Cloud Platform, Unilog has seen increased performance. When customers search catalogs for products and view images and multimedia, pages take approximately 25% less time to load.

“Google Cloud Platform security features give us confidence that our environment is secure and protected from threats.”

Swamy Mahesh, CTO, North America, Unilog

Staying safe and secure

Unilog leverages Google Cloud Platform security features including firewall capabilities that help ensure that each network has its own firewall controlling access to the instances. Google Compute Engine firewalls help keep Unilog customer data secure and accessed only by intended recipients. In addition, Google Cloud Platform takes advantage of the Google Security Model, built on more than 15 years of experience helping keep customers safe on G Suite applications like Gmail.

“Google Cloud Platform security features give us confidence that our environment is secure and protected from threats,” says Swamy. “We pass this information onto our customers to support their comfort level and help dispel concerns over security.”

More uptime with lower costs

With Google Cloud Platform, Unilog can create new customer e-commerce sites faster, has increased uptime to more than 99%, and has reduced costs for itself and clients. Before Google Cloud Platform, it took up to five days to build an environment for a new customer. Now, Unilog can spin up a new environment in approximately a day.

“At Unilog, we’ve proved to ourselves that the public cloud can bring tremendous value to business-to-business workloads. Google Cloud Platform and Agosto are the right choice for us. We’re able to be more nimble and more responsive to customers than ever.”

Swamy Mahesh, CTO, North America, Unilog

Running an on-premises private cloud required approximately two resources to manage hardware and infrastructure. With Google Cloud Platform, those resources have been redeployed to more strategic projects. Resource efficiency also extends to Unilog customers, reducing the engineering resources they previously allocated to manage infrastructure by approximately 25%.

“At Unilog, we’ve proved to ourselves that the public cloud can bring tremendous value to business-to-business workload,” adds Swamy. “Google Cloud Platform and Agosto are the right choice for us as we continue on our growth trajectory. We’re able to be more nimble and more responsive to customers than ever before.”

About Unilog

Unilog is a global technology company specializing in e-commerce and product data management in the business-to-business (B2B) marketplace. Its flagship product is CIMM2, an enterprise software platform providing digital commerce capabilities as a service. The company is headquartered in Bangalore, with North American headquarters near Philadelphia, Pennsylvania.

Industries: Technology
Location: India

About Agosto

Agosto is a cloud services company that helps organizations leverage Google Cloud products in the private and public sectors, providing technical solutions, change management and training, custom development, migration and deployment from legacy systems, ongoing admin support, and product development.

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