Teletrac Navman: monitoring more than 500,000 fleet vehicles for over 40,000 customers

About TeletracNavman

Teletrac Navman is a leading software-as-a-service (SaaS) provider leveraging location-based technology and services for managing mobile assets. With specialized solutions that deliver greater visibility into real-time insights and analytics, Teletrac Navman helps companies make better business decisions that enhance productivity and profitability. Its fleet and asset management technology uncovers information that would otherwise go unseen, helping customers reduce risk and confidently move their business forward with certainty.

Industries: Other
Location: United States

Owning, operating and maintaining a vehicle fleet is a big expense, so more organizations are turning to advanced tools to maximize those assets. Before Google Maps, Teletrac Navman used a hybrid tracking solution including an in-house map engine. The system was a drain on cost and engineering resources to keep data current and up-to-date. Map data updates required hours of the engineering team’s time.

Google Maps Platform Results

  • Google Maps just works allowing the team to focus on our work instead of customer support issues
  • The platform is more effective, interactive and engaging for its customers
  • Google Maps are easy to use—for both customers and its engineering team

Monitors more than 500,000 vehicles for over 40,000 customers across five continents

"A dispatcher can tell a driver to take a different route to avoid traffic, or to take a side road to deliver a package, since Street View shows the freight door is located on a back alley...Previously, 12-15% of our customer service calls were related to problems with our maps. Once we switched to Google Maps these calls went to almost zero."

Paresh Nagda, VP of Engineering and CTO, Teletrac Navman

With Google Maps, Teletrac Navman customers see a visual display of their fleets, updated in real-time. Reverse geocoding translates GPS data points into human readable addresses, so customers can see where drivers are at all times. The system can also draw polygons on maps to highlight customer sites, so they can see which trucks are coming and going. Teletrac Navman also incorporates Google Street View and traffic information. Dispatchers use Google Maps to get real-time traffic information and preview streets to help their drivers be more efficient. For example, a dispatcher could tell a driver to take a different route to avoid traffic, or to take a side road to deliver a package, since Street View shows the freight door is located on a back alley.

About TeletracNavman

Teletrac Navman is a leading software-as-a-service (SaaS) provider leveraging location-based technology and services for managing mobile assets. With specialized solutions that deliver greater visibility into real-time insights and analytics, Teletrac Navman helps companies make better business decisions that enhance productivity and profitability. Its fleet and asset management technology uncovers information that would otherwise go unseen, helping customers reduce risk and confidently move their business forward with certainty.

Industries: Other
Location: United States
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