Processed over 1 trillion tokens in live production environments using Gemini Enterprise Agent Platform (formerly Vertex AI)
Cut incident diagnostics from 40 minutes to under 1 minute
Sped up AI agent integration from 8 weeks to under 12 hours with Gemini models
Maintained flawless execution during sudden 8x operational traffic spikes through Cloud Run
Protected large client apps from DDoS attacks using Google Cloud Armor
Riafy Technologies uses Google Cloud and Gemini to scale R10 to 1T+ tokens, fixing AI inconsistencies and fast-tracking integration.
Riafy Technologies uses Google Cloud and Gemini to scale R10 to 1T+ tokens, fixing AI inconsistencies and fast-tracking integration.
Overcoming the outlier gap to move AI from demo to production
Riafy Technologies began its journey with a clear mission: to build adaptable and accessible AI systems that operate natively at a global scale. Today, the company’s consumer-end products support 125 million people across 157 countries in 23 global languages. However, as Riafy began expanding into enterprise-grade workflows with its R10 execution platform, which has deployed 120 AI agents across 7 diverse industries, the technical team ran directly into what they call the “outlier gap”—the steep operational divide between a controlled, friendly demo environment and the unpredictable reality of live production.
While basic conversational chatbots can perform well in isolated testing, moving multi-step business workflows into the real world introduces sudden output inconsistencies and breaks strict business logic. To build systems that corporate enterprises could trust with high-stakes transactions, like direct financial payments or end-to-end airline bookings, Riafy needed an infrastructure capable of absolute data precision, high availability, and localized compliance.
The search for a reliable foundation led Riafy to anchor its R10 platform on Google Cloud. Drawn to Gemini Enterprise Agent Platform (formerly Vertex AI) for its rigorous guardrails, deep fine-tuning capabilities, and robust action layers, the team selected Gemini models to handle complex multi-step reasoning and tool-use in real time. Crucially, Google Cloud allowed Riafy to deploy regional endpoints locally within the India tenancy framework, satisfying strict data sovereignty and proximity mandates for local enterprise clients while maintaining low network latency.
We built our R10 platform on Google Cloud and Vertex AI to solve the 'outlier gap' between controlled AI experiments and messy reality. Processing over one trillion live production tokens proves our systems handle massive, unpredictable corporate workloads without breaking a sweat. Google Cloud delivers the exact resilience global enterprises need to move past basic chat and into real-world execution.
John Mathew
CEO, Riafy Technologies
Deploying enterprise execution layers that drive measurable transaction ROI
To optimize performance, Riafy engineered the entire R10 platform backend in Golang, drastically minimizing CPU utilization and memory footprint. This lightweight design allowed a single instance to support up to 80 concurrent parallel sessions. When deployed on Google Cloud infrastructure utilizing Cloud Run and Cloud Load Balancing, the architecture unlocked immense scalability. The platform effortlessly absorbs sudden 8x traffic spikes, such as late-night aviation booking surges or intense month-end retail ordering peaks. Relational data queries resolve in sub-millisecond times using Cloud SQL, driving overall processing latency down to under one second.
Enterprises cannot tolerate latency spikes or system failures when real-world traffic surges unexpectedly. We deployed Gemini models on Google Cloud to run our multi-step AI workflows because the infrastructure effortlessly absorbs sudden eightfold traffic spikes while maintaining sub-second response times. This scale completely shifts the narrative from AI experimentation to dependable business utility.
John Mathew
CEO, Riafy Technologies
This infrastructure power has turned AI into a direct transactional revenue channel across seven major industries for enterprise leaders like IndiGo Airlines, MG Motor, Banglalink, Lakmé (HUL), and Asian Paints. R10-powered agents handle end-to-end multi-step actions for clients and customers, from complete conversational airline check-ins to translating unstructured, unscripted regional voice notes inside noisy trade environments into structured warehouse orders. To safeguard these high-volume consumer touchpoints, Riafy uses Google Cloud Armor to automatically block distributed denial-of-service attacks targeting large client applications.
The shift to Google Cloud has also radically transformed internal engineering velocity. By deploying R10 directly using the Google Cloud Marketplace, enterprise clients get a seamless, plug-and-play setup. Internally, in replacing manual log inspections with out-of-the-box tracing tools, the time required to isolate and diagnose complex multi-agent system incidents plummeted from 40 minutes to less than a single minute. Automated agents now handle the diagnostics, reducing developer troubleshooting overhead to zero.
This newfound operational agility fundamentally alters the trajectory of Riafy’s enterprise journey. The ultimate proof of this velocity came when the team completely rebuilt a complex enterprise legacy system, which originally required three years to construct, in just six days. The broader impact is visible in its sustained commercial scale. Processing more than one trillion tokens across seven distinct industries validates an architectural framework built for the reality of live production. Supported by a stable cloud infrastructure, Riafy is dedicated to showing how global enterprises can ground the rapid evolution of artificial intelligence in safe, reliable, everyday execution.
Riafy Technologies is an AI innovation and apps company that builds ethical, adaptable, and accessible AI systems. Its consumer-end products are used by 125 million people across 157 countries in 23 languages.
Industry: Technology
Location: India
Products: Gemini Enterprise Agent Platform (formerly Vertex AI), Gemini Models, Cloud Run, Cloud SQL, Google Cloud Armor, Cloud Load Balancing, Google Cloud Marketplace
