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Pega: Leading cloud software provider can now expand SAP system capacity quickly and with zero downtime

About Pega

Pega delivers innovative software that crushes business complexity. From maximizing customer lifetime value to streamlining service to boosting efficiency, Pega helps the world’s leading brands solve problems fast and transform for tomorrow.

Industries: Technology
Location: United States

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About Managecore

With more than 20 years of experience in the ERP industry, Managecore is a Google Cloud Partner specializing in the migration of SAP customers to the cloud and complete management of the SAP system thereafter.

By migrating its SAP applications to Google Cloud, Pega can now offer non-stop system availability and improve the overall quality of data delivered to key stakeholders.

Google Cloud results

  • Reduces migration complexities and costs through Cloud Acceleration Program
  • Delivers improved scalability, security, and non-stop system availability
  • Extracts more high-quality data for marketing campaign accuracy

Migrates entire SAP landscape including 30 servers in nine weeks

Many businesses aspire to put the customer at the center of their organization, but not all of them do so successfully. That’s where Pega comes in. One of the world’s leading cloud software providers serving companies worldwide, the company enables customer-facing businesses to save people time, so clients, employees, and customers can get back to what matters most.

No room for compromise

Serving high-profile companies across industries, Pega needs to maintain smooth operations at all times. This includes getting the best performance from its SAP applications including SAP HANA, which is deployed for data warehousing and integrated with SAP ERP Central Component (ECC).

Until recently, the business ran its SAP suite in a traditional third-party private cloud model. As the business grew and adapted to changing requirements, this configuration struggled to adapt. Adding capacity resulted in downtime that risked compromising the availability of business data important to running the business and responding to client inquiries.

“We don’t want to be tied down to lengthy failovers or server builds. We just want to be able to extend and expand capacity when required. Those were the main driving factors behind the decision to move our SAP implementation to the cloud,” says David Vidoni, Vice President of Information Technology at Pega.

David and his team considered several public cloud providers with a particular focus on architecture, flexibility, and operating costs before settling on Google Cloud. “SAP on Google Cloud is a repeatable and proven architecture. We were confident that we would be in good hands and have a smooth transition,” says David.

“The migration was fast and furious, but in a controlled way with very few surprises. Everything was done on time. Managecore was completely transparent every step of the way and was a great partner throughout.”

David Vidoni, VP of Information Technology, Pega

The secret to a smooth cloud migration

The choice of a migration and managed services partner was also critical. Pega opted for Managecore, an SAP on Google Cloud Specialization partner.

The migration of about 30 servers was achieved in only nine weeks. “The migration was fast and furious, but in a controlled way with very few surprises,” says David. “Everything was done on time. Managecore was completely transparent every step of the way and was a great partner throughout.”

Managecore helped Pega manage changeover, testing, and integration of business data hosted on HANA with the applications that consume it. Managecore’s role as a partner in the Cloud Acceleration Program (CAP) for SAP, which provides tools that reduce the complexity of migrating SAP to Google Cloud, also played a role in Pega’s decision to work with Managecore.

CAP for SAP provides up-front financial incentives to defray infrastructure costs for cloud migration and assistance so duplicate costs are not incurred during migration, enabling Pega to better manage the overall costs of the project.

“Google Cloud enables us to provide a higher level of service by minimizing downtime and outages. As we grow, adding capacity to meet our needs is a lot simpler.”

David Vidoni, VP of Information Technology, Pega

Data and personalization

Since migrating SAP to Google Cloud, Pega has undertaken a major data transformation, standardizing all the feeds coming in from its enterprise systems, combining them in SAP HANA, and exposing them through standard reporting tools and business applications.

This enables Pega to better deliver personalized services. “Data is our lifeblood,” says David. “We are making it easier for stakeholders to find what they're looking for and get actionable insights they can act on.”

Pega has also seen a significant improvement in uptime and scalability. “Google Cloud enables us to provide a higher level of service by minimizing downtime and outages. As we grow, adding capacity to meet our needs is a lot simpler.”

Working with Google Cloud and Managecore reduces the overall strain on Pega’s IT resources. “It allows us to make process improvements with our financial processes and not spend as much time on day-to-day operational activities, compliance, or disaster recovery. We have confidence that these are covered by Managecore.”

The controls in place at Google Cloud and Managecore, along with the separation of the SAP system from the Pega corporate network, also provide strong protection for confidential data.

“Running SAP in a future-ready environment means we can deliver the best possible service to key stakeholders today and tomorrow.”

David Vidoni, VP of Information Technology, Pega

Building on success

David sees further opportunities to build on these achievements, including the ability to provide Pega field teams and customers with ring-fenced cloud environments where they can test different SAP configurations and eventually make them operational if successful.

The business also has a clear road map for its core SAP platform. It plans to move its entire ERP system from SAP ECC to SAP S/4HANA and identify further opportunities to migrate other business systems to the new cloud environment.

Pega also benefits from ongoing Google Cloud investments. As new infrastructure and services become available, the business can refresh its infrastructure with zero downtime. “Running SAP in a future-ready environment means we can deliver the best possible service to key stakeholders today and tomorrow,” says David.

Tell us your challenge. We're here to help.

Contact us

About Pega

Pega delivers innovative software that crushes business complexity. From maximizing customer lifetime value to streamlining service to boosting efficiency, Pega helps the world’s leading brands solve problems fast and transform for tomorrow.

Industries: Technology
Location: United States

About Managecore

With more than 20 years of experience in the ERP industry, Managecore is a Google Cloud Partner specializing in the migration of SAP customers to the cloud and complete management of the SAP system thereafter.