Improves AI agent response times by 6x with GKE Autopilot
Scales to serve millions of users during demand peaks without compromising performance
Reduces resource consumption during demand troughs to optimize budgeting
Accesses the Agent2Agent (A2A) Protocol to open up commercial opportunities with enterprise
LiveX AI implemented Google Kubernetes Engine to transform the B2C customer experience, deploying human-like AI agents designed to improve customer retention, growth, and response times for retail, commerce, and enterprise businesses. The platform’s scalable multinational cloud service can now also support millions of users without compromising performance.
LiveX AI implemented Google Kubernetes Engine to transform the B2C customer experience, deploying human-like AI agents designed to improve customer retention, growth, and response times for retail, commerce, and enterprise businesses. The platform’s scalable multinational cloud service can now also support millions of users without compromising performance.
The new way to improve customer retention and growth
LiveX AI, a company dedicated to providing B2C companies in retail and commerce with human-like AI agents, uses Google Cloud to help transform the customer experience. By training and deploying its agents on Google Kubernetes Engine, the company enables its customers to automate processes, increase average response speeds by up to six times, and improve customer experience, retention, and growth. In addition, running in a scalable multinational cloud service means LiveX AI agents can serve millions of users during demand peaks and reduce resource consumption and associated costs during low traffic periods to improve budget management.
Building a human-like AI agent to serve B2C companies with millions of users is highly competitive, and we needed to ensure our agent was efficient and accurate. Through Google Cloud, we have accessed the latest and greatest technologies and features to overcome these challenges.
Jia Li
Co-founder and Chief AI Officer, LiveX AI
Why Google Cloud?
LiveX AI chose GKE Autopilot for its ability to deliver a highly accurate, scalable, and managed cloud infrastructure with innovative AI features and services. The agentic AI provider also wanted to collaborate with a brand that could augment its credibility with prospective clients. Google Cloud innovations such as the Agent2Agent (A2A) Protocol, which enables autonomous agents within a customer environment to interoperate seamlessly, are helping create new opportunities for LiveX AI to market its agents to potential enterprise companies.
Having that complementary ‘better together’ scenario with Google Cloud, and securing that brand trust and partnership, is very helpful.
Jia Li
Co-founder and Chief AI Officer, LiveX AI
LiveX AI is dedicated to enhancing customer experiences through advanced AI-driven solutions, ensuring every interaction is seamless, personalized, and efficient.
Industry: Technology
Location: United States
Product: Google Kubernetes Engine
