HD Supply

HD Supply: Saving millions by migrating its IT infrastructure to Google Cloud in nine months

Google Cloud Results
  • Completed a cloud migration in 9 months instead of a projected 18

  • Saved seven figures by closing data centers and migrating to Google Cloud VMware Engine

  • 80% increase in their speed of deployment of workloads and applications compared to their on-premises environment

  • 66% increase in IT staff productivity

  • Optimized round-trip latency to below 10ms

HD Supply migrated its IT infrastructure to Google Cloud in nine months, saving millions in licensing fees and improving application performance.

HD Supply is one of the leading providers of janitorial and sanitation products to multifamily, hospitality, and healthcare organizations. Driven by dual needs, expiring leases of their on-premises data centers, and an expensive upcoming hardware refresh, IT stakeholders began exploring a cloud migration. 

HD Supply’s IT landscape included on-premises SAP and ecommerce databases powering their business-critical and shopping needs. With core infrastructure housed in one data center, and disaster recovery infrastructure at a second location, the company was paying rising maintenance costs while operating aging servers that limited scalability. 

This was a multi-challenge transformation: modernizing legacy applications, migrating both the SAP and ecommerce databases, while retaining the low latency necessary to deliver a seamless retail experience. After auditing their environment, HD Supply assessed that it would take 18 months to move their IT footprint to the cloud, and chose Google Cloud and Avvale as its strategic and technical partners for this ambitious undertaking.

One of the biggest benefits is we don't have to deal with server outages that we've had to in the past, quite honestly our uptime has been in probably the Five Nines.

Long Lam

Director of IT - HD Supply

Lifting and Shifting to low latency

While the on-premises IT environment they’d used for years had fulfilled its role, HD Supply’s servers were straining under more applications and competitive features, leading to higher latency for customers. In the digital shopping vertical, where millisecond delays are the difference between a sale and an abandoned cart, achieving sub-10ms latency was both a technical goal and a business requirement. To continue innovating with the market, a cloud migration was necessary, but HD Supply’s existing ecommerce database platform provided an additional complication: their stringent licensing requirements meant dedicating an expensive VM cluster to each user, even if utilizing a fraction of the resource.  

Google Cloud VMware Engine (GCVE) quickly emerged as the remedy to their challenges. With its ability to rapidly lift-and-shift their existing environment into a virtualized one with VMware, and dynamically isolate cores on VM clusters, the platform enables HD Supply to isolate their ecommerce workloads. By controlling the number of cores being licensed to their legacy provider, HD Supply avoids the higher costs associated with unnecessarily licensing an entire cluster.

Employing a unique agile methodology to accelerate the migration, HD Supply divides the process into three parallel teams—red, blue, and gold—with each responsible for a specific set of workloads. These cross-functional teams, composed of storage, server, and security experts, manage the entire migration lifecycle for each of their assigned applications, from development and testing to rollout.

Deploying a Virtual Private Cloud (VPC) network in Google Cloud, HD Supply worked with Google Cloud and Avvale engineers to create a compute instance to act as a jump host for accessing the GCVE environment. To ensure a seamless transition of their on-premises network configuration and security posture, HD Supply faithfully reproduced their NSX firewall rules within GCVE, leveraging its support for complex network topologies without the need for refactoring. Without the ability to easily replicate their security and network architecture, HD Supply would have to painstakingly translate and recreate each firewall rule to their new cloud framework, extending the migration and delaying the realization of cost savings and benefits.   

Once the virtualized environment was ready, HD Supply began strategically isolating workloads running their ecommerce platform within individual clusters on GCVE. By segmenting these clusters, the IT team gained granular control over the precise number of cores allocated to these workloads. Aligning licensing with the actual usage means that HD Supply avoids cost overruns and can scale resources up and down based on demand.

HD Supply goes hybrid with Compute Engine and SAP HANA

While GCVE facilitates the lift-and-shift migration of existing VMware workloads, Compute Engine allows HD Supply to enhance its application infrastructure with other cloud-native technologies. Modernizing their traditional SAP architecture to a SAP HANA in-memory database results in dramatic increases in processing speeds and stability improvements so reports generate faster with zero downtime since their migration. 

The hybrid architecture enables a dynamic interplay between virtualized and modernized systems. When a customer requests custom pricing on the GCE-hosted ecommerce platform, the request is passed to the SAP HANA system, also residing on GCE, which manages the complex pricing calculations. To provide accurate, customer-specific pricing, the SAP HANA system securely queries the critical business data stored within the database on GCVE.

Leveraging the low-latency, high-bandwidth connection between GCE and GCVE, the database on GCVE swiftly provides the necessary customer data. The SAP HANA system then processes this information, calculates the custom price, and returns the result to the GCE frontend for display to the user in under 10 milliseconds. Unlike their on-premises infrastructure GCE and GCVE dependably meet this pivotal benchmark.

Minimizing costs and maximizing productivity

Thanks to the combined partnership of HD Supply, Google Cloud, and Avvale, what was originally estimated to be an 18 month migration was completed in just 9 months. HD Supply sunset two data centers, and since running VMware as a managed service with GCVE, is already seeing a 66% increase in IT staff productivity, and an 80% increase in their deployment speed. 

Taking advantage of Google Cloud certifications, HD Supply's engineers quickly learnt how to self-sufficiently manage and optimize their cloud infrastructure. By offloading maintenance of VMWare to GCVE, HD Supply no longer focuses on the manual toil of provisioning servers or lifecycle management, empowering them to refocus on innovation. “Our team has gotten to the point where they're writing home-made applications that allows us to provide an interface to the business” Director of IT Long Lam says “and being able to do some of the basic administrative stuff on a web portal versus having to create a ticket, there's no back and forth, so it's saving a lot of time there.”

HD Supply's cloud journey underscores the power of collaboration. Working closely with Google Cloud and leveraging the expertise of partners like Avvale, they were able to overcome complex challenges and complete their migration in half the time they estimated. The result is a more agile, efficient, and cost-effective IT environment that enables HD Supply to focus on what they do best: serving their customers and communities.

The partnership with Google and the team brings us into conversations about new technologies and new innovations, teaching us what they mean, which allows us to think about it at a higher level. It’s a rewarding, educational experience.

Long Lam

Director of IT - HD Supply

HD Supply has more than 40 years of experience supporting customers with leadership positions in maintenance, repair, and operations (MRO). With 40+ distribution centers spread across 25 states, HD Supply provides an expansive offering of high-quality, name-brand, and proprietary products.

Industry: Technology

Location: United States

Products: Google Cloud VMware Engine, Virtual Private Cloud, Compute Engine


About Google Cloud partner — Avvale

Avvale is a Global Digital Business Transformation Company on a mission to evolve innovative business through the circular economy, enabled by technology.

Google Cloud パートナー
  • Avvale
  • Google Cloud プロダクト
  • 100 種類を超えるプロダクトをご用意しています。新規のお客様には、ワークロードの実行、テスト、デプロイができる無料クレジット $300 分を差し上げます。また、すべてのお客様に 25 以上のプロダクトを無料でご利用いただけます(毎月の使用量上限があります)。
Google Cloud