Gallagher Communication: Security and growth on Google Cloud Platform

About Gallagher Communication

Gallagher Communication creates custom internal communication solutions for employers worldwide to assist with HR, employee benefits, and pension engagement.

Industries: Other
Location: United Kingdom

By building custom communications on Google Cloud Platform, Gallagher Communication delivers scalable solutions with HIPAA-compliant security.

Google Cloud Platform Results

  • Helps secure client information with data encryption at rest and HIPAA compliance
  • Enables easy management of multiple custom solutions with Google Cloud Storage buckets
  • Empowers international growth with the globally distributed network of Google Cloud Locations

Creating scalable solutions with great security

By creating bespoke internal communications solutions, Gallagher Communication has secured breakout growth in its first two years as part of Arthur J. Gallagher & Co., one of the world’s largest insurance, brokerage, and risk management firms.

Now with major multinational clients including IBM and Nike, the UK-based consultancy maximises employee engagement through a core web app that makes it easy for individuals to interact with their benefits, pensions, or other entitlements. Maintaining high security for 30,000 users on an increasing number of customised platforms is an objective, which is why Gallagher Communication chose to build its app on Google Cloud Platform (GCP).

“When we started out on this journey we were dealing with the pension schemes of mid-sized UK companies. Now we deliver digital internal solutions for the world’s largest multinationals. We've won clients by proving our potential for growth. Google gives us that leverage.”

Drew Munn, Head of Digital at Gallagher Communication

“We are 40 people in a mill in the middle of Hampshire, but we are insatiable about what we do,” says Drew Munn, Head of Digital at Gallagher Communication. “When we started out on this journey we were dealing with the pension schemes of mid-sized UK companies. Now we deliver digital internal solutions for the world’s largest multinationals. We've won clients by proving our potential for growth. Google gives us that leverage.”

Scaling with security

From making everyday savings to considering important financial decisions, users expect rapid interaction within a secure environment, anywhere in the world. Gallagher Communication looked to reduce latency over distance, simplify maintenance of its multiple customised products, and unlock growth with a scalable solution. All without compromising on excellent security for its customers’ personal information, financial details, and company data.

By opting for Google Cloud Platform, Gallagher Communication reassured clients and the global security team at Arthur J. Gallagher & Co. with a HIPAA-compliant cloud solution that automatically encrypts data at rest. Keeping source code and CI assets in Google Cloud Storage buckets means the company has greater control over its products, replacing an unwieldy code base distributed across 20 separate systems.

“There are so many benefits of being on Google Cloud Platform, but one of the biggest for us is the multiple layers of encryption at rest that Google uses by default in GCP products. We could produce an incredibly secure, incredibly complex system with minimal effort.”

Vinny Foreman, UX Engagement at Gallagher Communication

That simplifies deployment of new solutions, and now that fully installed instances can be spun up on Google Compute Engine in seconds instead of weeks, Gallagher Communication can use autoscaling to respond to peaks in demand, such as when a major pension scheme sends out a campaign email. Further optimisation is achieved by processing and storing data within GCP instead of through separate networks, so that daily data uploads and analysis that used to take six hours now takes under three minutes. Meanwhile, Google Cloud Locations delivers customers the same fast, high-availability service wherever they are located, so teams can deploy solutions to previously inaccessible areas, opening up new markets.

“There are so many benefits of being on Google Cloud Platform, but one of the biggest for us is the multiple layers of encryption at rest that Google uses by default in Google Cloud Platform products,” says Vinny Foreman, UX Engagement at Gallagher Communication. “That was going to be really difficult to engineer on any other cloud provider without a lot of headaches. Instead, all of that was handled completely without configuration. We could produce an incredibly secure, incredibly complex system with minimal effort.”

“In the past year we have effectively become the main communications creative specialists for a company with a $4 billion global turnover. Our workload has erupted, but the system we’ve put in place hasn't even twitched. Our platform has done exactly what we wanted it to do. That’s a testament to what we’ve achieved with Google Cloud Platform.”

Drew Munn, Head of Digital at Gallagher Communication

Opening new markets

Gallagher Communication uses efficiencies on Google Cloud Platform to create a streamlined business model that’s delivered rapid growth in the United States, China, India, and Europe over the past year. The company now enjoys significantly more advanced load balancing with GCP than would have been possible with physical servers, as well as accurate billing matched to use on Google Compute Engine, and easy storage and search of large audit data with Google Cloud Datastore. And by spinning up instances anywhere in the world, the team can meet prospective clients in their boardrooms and show them work in development, UAT, or live with minimised latency and without disturbing operational platforms.

“In the past year we have effectively become the main communications creative specialists for a company with a $4 billion global turnover,” says Drew. “Our workload has erupted, but the system we’ve put in place hasn't even twitched. Our platform has done exactly what we wanted it to do. That’s a testament to what we’ve achieved with Google Cloud Platform.”

About Gallagher Communication

Gallagher Communication creates custom internal communication solutions for employers worldwide to assist with HR, employee benefits, and pension engagement.

Industries: Other
Location: United Kingdom
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