City of Hamina

City of Hamina: Leading Finland’s digital revolution with cloud-first operations

Google Cloud Results
  • Reduces IT costs by 43% with Google Cloud

  • Cuts cost per device by more than 60% with ChromeOS, Chrome Enterprise, Google Workspace, and Google Cloud

  • Reduces video processing time from hours to seconds with scalable compute power

  • Hardens security of sensitive data with virtualized single-use machines

The City of Hamina migrated to Google Cloud and implemented ChromeOS, Chrome Enterprise, and Google Workspace, reducing IT costs by 43% while improving compute power and security.

City of Hamina aerial view

In recent years, Finland has cemented its place as a European tech powerhouse. The Nordic country came first in the European Commission’s 2022 Digital Economy and Society Index, which ranks member states by their level of digitalization. It also came second in the UN’s E-Government Development Index of the same year, reflecting the government’s commitment to digital innovation

Playing a leading role in that innovation at local government level is the City of Hamina. The local authority migrated from legacy, on-premise infrastructure to Google Cloud in 2022. At the same time, it modernized its operating systems with a transition from costly third-party devices running on-premises to the flexibility, improved security, and ease-of-use of ChromeOS and Google Workspace. For the City of Hamina’s IT Manager Niko Palmu, effective IT infrastructure doesn’t simply come from investment, it comes from spending wisely to ensure that technology delivers value for money.

With our legacy infrastructure, we were spending all this public money on electricity, security, hardware, and overscaled support services. As our hardware approached its end of life, we knew we’d either have to invest massively in our system or shift towards a cloud environment. That’s where Google Cloud came in.

Niko Palmu

IT Manager, City of Hamina

A fast transition to faster operations

Hamina is home to a Google data center, making Google Cloud the natural choice of cloud provider for the City of Hamina. The organization knew it could connect its systems directly to the data center for ultra-low-latency networking. Analyzing the costs, the City of Hamina calculated that using Google Cloud would lead to an approximately 43% reduction in IT costs across the organization. “When we had the numbers laid out, it was a no-brainer,” says Palmu. “It shifted the question from ‘should we do this?’ to ‘how soon can this happen?’.”

With its migration to Google Cloud underway, the City of Hamina realized it no longer needed expensive computers as it could now rely on the speed and performance of its cloud infrastructure. The City of Hamina schools were already making significant savings with ChromeOS, and school staff reported that the laptops were always ready for use from the moment they opened them. Palmu decided to put ChromeOS to the test.

“We ran a proof of concept and saw the same kind of flexibility and functionality at faster speeds,” Palmu describes. “We didn't need to wait for the computers to update. And when we compared the price per device, we estimated it was more than 50% less than before.”

Reaping the benefits of a cloud-first OS on a cloud-based environment

Before these changes, City of Hamina staff running compute-intensive workloads such as video editing were restricted by the limited availability of devices capable of performing such tasks. Now, with ChromeOS and Google Cloud, all employees have a dedicated device they can use to perform these same tasks, allowing them to complete their work more quickly and efficiently.

Not only is the City of Hamina saving on devices, it’s saving on compute power too. With Google Cloud, the organization can scale up its servers on demand to meet the needs of its workforce then scale them back down afterwards. This means it only pays for the compute power it uses, as opposed to paying to keep servers running constantly as it did before. As a result, the organization can now run 100 servers when required, for the price of running just 30 servers constantly in the old environment. And because those servers are all managed, they no longer require administrative support, reducing the organization’s costs further, in a sequence Palmu describes as “like peeling an onion. The more we challenged the environment, the more we reaped the benefits.”

Being able to scale its compute usage means the City of Hamina can dedicate significant amounts of power to tasks when needed, enabling them to be done far faster than before. With video editing, for example, Palmu recalls that even with very powerful hardware, “editing would take minutes to process, sometimes hours depending on the length of the video. Now we can use Google Cloud to focus as many cores and as much RAM as needed and the processing can be done in a click.”

These performance improvements are being felt across the organization, with the mapping and zoning department the latest to remark on how fast their operations are. “It’s not just that the device is lighter, or that we can scale up the compute power as needed, it is also that the data they’re handling is closer to them too. Having ChromeOS, Google Workspace, and the Google Cloud data center working together contributes to this incredible speed increase,” says Palmu.

Securing sensitive data with virtualized containers

Combining ChromeOS, Google Cloud, and Google Workspace has also brought the City of Hamina significant security improvements. With its old environment, when a user accessed the organization’s systems, such as its HR data, that connection was made in the user’s computer, meaning if the computer was compromised, sensitive data was at risk. Now, the City of Hamina has built a solution on Google Cloud, using Kasm Workspaces, to ensure that when a user accesses that data, the connection is made in a single-use virtualized container (machine), which disappears when the task is complete. “It’s a huge improvement in security as there’s never a direct connection,” explains Palmu. “And with Chrome Enterprise, we can have the browsers link to our Google Workspace, making it a seamless experience for the user.”

Similarly, the City of Hamina is now able to provide citizens with secure access to public services in public spaces such as libraries. Previously, when a citizen wanted to pay a bill on a public computer, it was, according to Palmu, “next to impossible to guarantee that those bank credentials wouldn’t get left on the system or stolen using malware.” Now, the City of Hamina uses Google Cloud to enable single-use virtual desktops on each public computer, so every time a user logs in to make a payment or share sensitive data, that desktop is deleted and the data disappears when they log out.

A simpler way to work, with less need for support

System administration has become simpler too. “With Google Cloud we have a single point of administration that covers all our servers and containers from any device,” Palmu explains. “As opposed to our old environment where every block had its own setting and every endpoint had to be configured differently.”

At the same time, the organization has full visibility of everything that happens in the system with a single view of all its system logs, helping the City of Hamina to keep its system secure and compliant. 

After a short spell of adjusting from an on-premise mindset, users across the organization have now adapted to using Google Workspace and working in the cloud. Thanks to Google Cloud and Chrome Enterprise management and security controls, users can now work securely from home without needing to use virtual private networks as they did before, helping the City of Hamina to advance its hybrid working model.

Meanwhile, on-premise support is no longer required, and endpoint support is being terminated, driving considerable savings for the organization, one of Palmu’s key objectives when the journey began.

We used to have something like 50 support tickets a day, for software, updates, and devices. Since shifting to ChromeOS with Google Workspace, that’s all gone. We don’t need someone to come and show us how to press a button on Google Docs.

Niko Palmu

IT Manager, City of Hamina

Embracing the future of cloud computing

As the final leases expire on the City of Hamina’s remaining third-party devices, the organization is now looking at increasing efficiency with AI. For example, Palmu is investigating how Google Cloud AI solutions could save the finance team time by automating its data collection processes, or automate HR tasks that were previously handled manually. 

For Palmu it’s the next logical step in the City of Hamina’s digital transformation–a journey which he says began with “asking hard questions and having big discussions about the way we operate. Now we have opened our eyes to what we can do when we fully embrace Google technology and we are seeing the benefits across the organization.”

We have opened our eyes to what we can do when we fully embrace Google technology and we are seeing the benefits across the organization.

Niko Palmu

IT Manager, City of Hamina

City of Hamina is a world-class small town, with plenty for tourists to see. It is built on a rare circular town plan. At the center of the circle, the old Town Hall dominates, with the streets of the old town and their colorful wooden houses, museums, churches, boutiques, and cafes radiating outward. As you walk along Hamina’s historic streets, it is easy to imagine the sound of horses’ hooes and the clatter of horse-drawn carriages.

Industry: Government

Location: Finland

Products: Chrome OS, Google Cloud, Google Workspace, Chrome Enterprise


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