BigChange Apps: improving mobile workforce productivity

About BigChange

Since its launch in 2013 BigChange has helped monitor and manage more than eight million jobs and tracked sufficient driving miles to cover over 100,000 trips to the moon. BigChange's cloud-based platform provides organisations with a range of productivity tools for mobile workers and those responsible for managing them. The unique system includes CRM, job scheduling and vehicle tracking functionality, a mobile app for paperless operation as well as a new on-demand booking app that customers can use to facilitate rapid comparison, service scheduling and payment by their own users.

Industries: Other
Location: India

Many traditional companies that require fleet and workforce management waste time, money and fuel managing their mobile workforces because they're using old technology, manual reporting or paper-based systems. BigChange wanted to build a system that would eliminate many of these out-of-date processes.

Google Maps Platform Results

  • Companies can manage jobs and create reports in real time directly from JobWatch, improving workforce productivity and eliminating manual processes
  • Less time spent training customers on how to use the JobWatch app
  • Customers have reported an average 10% reduction in fuel use and 10 hours less travel time per mobile worker per month

10% reduction in fuel use thanks to direction optimizations

"Happy customers translate into growth for us. We have Google Maps to thank, by providing the tools to help us build a single platform uniting drivers and the back office. Switching to Google gave us great tools in Google Maps APIs and advice on how to use them to improve JobWatch. And since Google Maps sets the standard for the way people interface with maps, we spent less time training our customers how to use JobWatch."

Martin Port, CEO, BigChange Apps

BigChange built a mobile workforce management platform called JobWatch that combines a back-office application, vehicle-tracking and mobile apps for drivers. Maps and location services are at the heart of Jobwatch — they power the mobile apps for drivers and the back-office web app for dispatchers and other staff. The back-office web app lets customers and staff track vehicles in real-time. Dispatchers can see where all their resources are at any point in time. If there is a problem out in the field, they can immediately send help by dispatching someone nearby. Drivers have access to the mobile app that allows them to to optimize their job schedules and locations.

About BigChange

Since its launch in 2013 BigChange has helped monitor and manage more than eight million jobs and tracked sufficient driving miles to cover over 100,000 trips to the moon. BigChange's cloud-based platform provides organisations with a range of productivity tools for mobile workers and those responsible for managing them. The unique system includes CRM, job scheduling and vehicle tracking functionality, a mobile app for paperless operation as well as a new on-demand booking app that customers can use to facilitate rapid comparison, service scheduling and payment by their own users.

Industries: Other
Location: India
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