Audika approached data transformation as a strategic journey, using a phased rollout to build momentum and refine the process before scaling.

The journey began with a pilot program to prove the technology, identify design principles for dashboards and how to leverage and make full use of Looker.

• Learning and design principles: Insights gained from the pilot formed the foundation for creating dashboard design principles to ensure optimal performance and user experience. This process helped identify best practices for usage, access management, and data modeling needed for building a global solution.

Adoption of Global Solutions

Expansion to local markets globally provided a shared starting point for exploration and benefits. This was achieved by developing a repeatable onboarding playbook and engaging local champions.

• Global standards: Based on learnings from the pilot and business needs, global teams developed the Data and Analytics platform with a suite of standard dashboards. This provided the foundation for establishing a community of learnings and harmonization of data and analytics.
• Playbook for onboarding: To enable an efficient onboarding process, a repeatable playbook for change management and training was developed. This included communication material, learning plans, and self-service training material.
• Engagement of local champions: King Tam, Commercial and Operational Excellence Director at Audika Australia, emphasized a key factor for successful global adoption was engaging with the local champions to drive onboarding in each local market.
• Cultural transformation in the clinics: For non-technical clinic staff, successful adoption relied on making data intuitive and engaging. King describes Looker as the clinical team’s "GPS tool" essential for navigating opportunities and identifying issues during daily morning huddles. The Looker dashboard provides a structured, chronological view that allows staff to review yesterday's outcomes and plan patient care for the week ahead.

Enhancing and sustaining the data culture

Continued adaptations focused on addressing local needs not addressed by the original standard offerings.

• Address specific needs: To address local needs not covered by the original dashboards, local analysts were empowered to dive into gaps and co-develop solutions to deliver on their requirements and identify opportunities for scaling local requirements.
• Data and Analytics community: Audika created a community of local and global data and analytics ambassadors to drive cross-market collaboration through sharing of learning and co-development that could be adopted globally or locally. This created a powerful loop where innovation in one market benefited others and encouraged stronger adoption.