Deliver AI-powered conversations with human agents using Agent Assist, part of Google Cloud’s Contact Center AI.
Give your agents the ability to handle 28% more conversations, reducing operational costs, decreasing average customer hold time, and improving your ability to handle peak traffic efficiently.
Improve customer satisfaction by 10% with consistent, high-quality responses and quicker training by learning from high-performing agents.
Reduce abandoned chats with 15% quicker response time using Smart Reply and fast answers to customer inquiries drawn from a central knowledge base.
"Agent Assist has been a beneficial aid to agents and our customers alike. Our customers receive prompt responses which have been tailored to provide information to make them self-sufficient but also resolve their queries."
Eugene Neale, Director of CX Engineering and Business IT, loveholidays
Agent Assist basics
Learn the fundamentals of Agent Assist with simple explanations and links for more information.
Training a Smart Reply model and managing allowlists
Step-by-step instructions on the process of training and deploying a model using the Agent Assist Console.
Using the Agent Assist simulator
This tutorial walks you through the steps to preview your model performance before you implement it for any Agent Assist feature.
Agent Assist pricing details
|Agent Assist for Chat||$0.06 per session|
|Agent Assist for Voice||Please contact your Google Cloud representative to discuss pricing.|