Workflows Service Level Agreement (SLA)

The following definitions apply to the SLA:

• "Covered Service" means Workflows
• "Downtime" means more than a 10% Error Rate and is measured based on server side Error Rate.
• "Downtime Period" means a period of 60 or more consecutive seconds of Downtime. Intermittent Downtime for a period of less than 60 consecutive seconds will not count towards any Downtime Periods.
• "Error Rate" means the number of Valid Requests that result in a response with an HTTP Status in the 500 range divided by the total number of Valid Requests during that period, subject to a minimum of 100 Valid Requests in the measurement period.
• "Financial Credit" means the following for the Covered Service:

• "Monthly Uptime Percentage" means total number of minutes in a month, minus the number of minutes of Downtime suffered from all Downtime Periods in a month, divided by the total number of minutes in a month.
• "Region" means the applicable region identified at https://cloud.google.com/about/locations.
• "Valid Requests" are Workflows CreateWorkflow, PatchWorkflow, CreateExecution, and CancelExecution requests that conform to the Documentation, and that would normally result in a non-error response.

In order to receive any of the Financial Credits described above, Customer must notify Google technical support within 30 days from the time Customer becomes eligible to receive a Financial Credit. If Customer does not comply with these requirements, Customer will forfeit its right to receive a Financial Credit.

The maximum aggregate number of Financial Credits issued by Google to Customer for all Downtime Periods in a single billing month will not exceed 50% of the amount due from Customer for the Covered Service for the applicable month. Financial Credits will be in the form of a monetary credit applied to future use of the Covered Service and will be applied within 60 days after the Financial Credit was requested.

The SLA does not apply to any (a) features or services designated pre-general availability (unless otherwise set forth in the associated Documentation); (b) features or services excluded from the SLA (in the associated Documentation); or (c) errors (i) caused by factors outside of Google's reasonable control; (ii) that resulted from Customer's software or hardware or third party software or hardware, or both; (iii) that resulted from abuses or other behaviors that violate the Agreement; or (iv) that resulted from quotas applied by the system or listed in the Documentation or Admin Console.