Gemini Enterprise for Customer Experience- Essentials Additional Terms of Service

These terms apply only to Gemini Enterprise for Customer Experience- Essentials and do not apply to any Google Cloud Platform Services, including Gemini Enterprise for Customer Experience- Standard.

To use Gemini Enterprise for Customer Experience- Essentials (the "Service"), you must accept (1) the Google Terms of Service, and (2) these GECX Business Edition Additional Terms of Service (the "Additional Terms"). Terms that are not defined in these Additional Terms have the meanings given to them in the Google Terms of Service.

Please read these documents carefully. Together, these documents are known as the "Terms". They establish what you can expect from us as you use our services, and what we expect from you.

We also encourage you to read our Privacy Policy to better understand how we collect, use, and protect your information.

1. Organizational Use

If you are using the Service on behalf of an organization, an authorized representative of that organization must agree to these terms, as described in the "Using Google services" section of the Google Terms of Service.

2. Payments

Payment Obligations. You are responsible for all fees and applicable taxes associated with your use of the Service as communicated to you by us from time to time.

Billing. By providing a payment method, you authorize Google or its payment processor to charge all applicable fees. You must maintain complete and accurate billing information.

Price Changes. We may change our prices, but we will provide you at least 15 days’ notice before any changes take effect.

Late Payments. We may suspend or terminate access to the Service if fees are past due as described in invoices that we may provide to you. All fees are non-refundable unless required by law.

3. Data Use

"Your Content" means the content you submit to the Service and any generated responses. When you use the Service, we process Your Content in accordance with the Google Data Processing Addendum.

By using the Service, you instruct Google to access Your Content to the extent reasonably necessary to provide, configure, secure, maintain, and troubleshoot the Services, or as otherwise explicitly instructed by you.

Google Shopping Data

By using the Service, you authorize the Service to connect to your Google Merchant Center account. By enabling this connection, you grant the Service permission to access, extract, and process your Merchant Center settings, product data feeds, and related account structures to provide you with a consistent user experience when using both Google Shopping and the Service. You may revoke this access at any time by updating your settings in your Merchant Center Account.

Service Data

We also collect data necessary to operate and maintain the Service, such as account information, billing history, direct communications and feedback, and usage details (including operational status, performance metrics, and other technical details) ("Service Data"). We process Service Data in accordance with our Privacy Policy and the Google Controller-Controller Data Protection Terms.

Communications. You may receive periodic communications from Google at the email address you used during the sign up flow and which is associated with your account, such as training and on-boarding materials, product tips and updates, event information and special offers related to Google products and services. You can stop receiving email communications by opting out via the unsubscribe link in the emails. Personal data we collect for communications is subject to Google’s Privacy Policy.

4. Using the Service

Accounts. You may sign in to the Service using a Google Account or a supported third-party identity provider. You are responsible for all activity that occurs under your account for the Service, including taking reasonable steps to keep it secure. For the purposes of enforcement, including suspension and termination, references to "Google Account" in the Google Terms of Service will be interpreted to mean your account for the Service.

Responsibilities for Agentic AI. The Service may include AI agents that perform tasks on your behalf. You are solely responsible for determining whether the use of AI agents is fit for your use case; authorizing their access to data, applications, and systems; supervising the agents; and for all actions they perform.

Connected Services. You may be able to access and interact with other services, software libraries, APIs, and content through the Service, including some provided by third parties. These offerings are subject to applicable terms and licenses, as described in the "Other content" section of the Google Terms of Service. You are responsible for your use of any third-party offerings and for complying with their applicable terms. Google does not operate, control, or endorse these offerings, and is not responsible or liable for them. When you sign in using credentials provided by a third party, we rely on that third party for necessary identity verification.

Limitation on Use. You agree that use of the Service is for trade, business, or professional purposes only.

5. Age Requirements

You must be 18 years of age or older to use the Service.

Dernière modification : 15 avril 2026
Google Cloud