The SLA does not apply to any: (a) features or services designated pre-general availability (unless otherwise set forth in the associated Documentation); (b) features or services explicitly excluded from the SLA, as outlined in the applicable Documentation, including but not limited to: (i) StreamAssist API requests that originate from built-in Agentspace agents (e.g., Deep Research), user-defined agents created within the Agentspace environment, or externally integrated agents interfacing via Vertex AI Agent Engine; (ii) Search API requests that include the summarySpec parameter or initiate federated search across external data sources; and (iii) any services or features not supported on AgentSpace’s global, US, or EU multi-region endpoints; or (c) errors (i) caused by factors outside of Google's reasonable control; (ii) that resulted from Customer's software or hardware or third party software or hardware, or both; (iii) that resulted from abuses or other behaviors that violate the Agreement; or (iv) that resulted from quotas applied by the system or listed in the Documentation or Admin Console.
