Customer Experience Insights

AI that automatically scores every customer conversation (versus a small sample) against your business and compliance critical criteria. Move beyond static quality assurance with conditional scorecards that adapt to conversation context enabling customers to build smarter, more flexible performance evaluations.

Automatically uncover trends and intent from customer conversations and provide AI-generated insights that improve customer service operations.

Automatic highlighting of the conversation for important moments. Built by Google and out-of-the-box ready for your data, smart highlighters include moments like when your customers complain, when your customers ask for a supervisor, or when your agent tries to put your customer on hold.

Leveraging Gemini’s large language models this enables users to create an unsupervised model of their conversation data and automatically creates a taxonomy of their conversation drivers.