Spectrum Access System Service Level Agreement (SLA)

During the Term of the agreement under which Google has agreed to provide Google Cloud Platform to Customer (as applicable, the "Agreement"), the Covered Service will provide a Monthly Uptime Percentage to Customer (the "Service Level Objective" or "SLO") as follows:

If Google does not meet the SLO, and if Customer meets its obligations under this SLA, Customer will be eligible to receive the Financial Credits described below. Monthly Uptime Percentage and Financial Credit are determined on a calendar month basis per Registered CBSD. This SLA states Customer's sole and exclusive remedy for any failure by Google to meet the SLO. Capitalized terms used in this SLA, but not defined in this SLA, have the meaning set forth in the Agreement. If the Agreement authorizes the resale or supply of Google Cloud Platform under a Google Cloud partner or reseller program, then all references to Customer in this SLA mean Partner or Reseller (as applicable), and any Financial Credit(s) will only apply for impacted Partner or Reseller order(s) under the Agreement.

The following definitions apply to the SLA:

• "CBSD" or "Citizens Broadband Radio Service Device" means a device with a radio access point that is certified by the FCC to operate in the Citizens Broadband Radio Services band (3.5 GHz).
• "Citizens Broadband Radio Service" means the 150 MHz wide broadcast band of the 3.5 GHz band in the United States.
• "Covered Service" means Spectrum Access System.
• "Downtime" means the Covered Service is not responsive to a heartbeat request from the applicable Registered CBSD such that the Registered CBSD is not able to renew valid Citizens Broadband Radio Service spectrum channel grants.
• "Downtime Period" means a period of one or more consecutive minutes of Downtime. Intermittent Downtime for a period of less than one minute will not count towards any Downtime Periods.
• "Financial Credit" means the following:

• "Monthly Uptime Percentage" means the total number of minutes in a month, minus the number of minutes of Downtime suffered from all Downtime Periods in a month, divided by the total number of minutes in a month.
• "Registered CBSD" means a CBSD that is registered with Google and available to be operated by Customer via Spectrum Access System.

In order to receive any of the Financial Credits described above, Customer must notify Google technical support within 30 days from the time Customer becomes eligible to receive a Financial Credit. Customer must also provide Google with an identifier of the impacted Registered CBSD and log files or other reasonable documentation showing Downtime Periods and the date and time they occurred. If Customer does not comply with these requirements, Customer will forfeit its right to receive a Financial Credit.

The aggregate maximum number of Financial Credits issued by Google to Customer for all Downtime Periods in a single billing month will not exceed 50% of the amount due from Customer for the Covered Service for the applicable month. Financial Credits will be made in the form of a monetary credit applied to future use of the Covered Service and will be applied within 60 days after the Financial Credit was requested.

The SLA does not apply to any (a) features or services designated pre-general availability (unless otherwise set forth in the associated Documentation); (b) features or services excluded from the SLA (in the associated Documentation); or (c) errors (i) caused by factors outside of Google's reasonable control; (ii) that resulted from Customer's software or hardware or third party software or hardware, or both; (iii) that resulted from abuses or other behaviors that violate the Agreement; or (iv) that resulted from quotas applied by the system or listed in the Documentation or Admin Console.