While prediction results from the Retail API are most commonly used in retail website placements, you can also use recommendations in email messages. Recommendations in email are usually included as part of marketing campaign email blasts, after-order emails, or abandoned cart emails.
Choose a model type
The Recommended for You model can be a useful model for emails because it is designed to deliver recommendations in use cases where a user hasn't indicated interest in a specific item. It works best with logged-in users that have some browsing or shopping history.
The Others You May Like model is typically used as a product details page placement rather than for for email campaigns. However, you can use it for emails to recommend similar or complementary items to what a customer has recently viewed.
The Frequently Bought Together model is usually used on the "add to cart" page or "shopping cart" page, but can also be used for email.
In order to get relevant recommendations back, the
must match the user ID that is associated with a logged-in user on your website
visitorId field should match the user's last session ID from the
site. Because the last session ID isn't always recorded, a random unique
identifier can also be sent as the
Frequently Bought Together and Others You May Like models also require product IDs in the
productDetails section of the predict call. For Frequently Bought Together
models, the IDs can be items from a user's most recent purchase.
Include static predictions in email
You can send static predictions by inserting data into an email template.
predict method can be called in real time as emails go out, or the
recommendations can be retrieved individually and saved either as part of an
email template or in a database to be referenced later. To have the most up to
date recommendations, call the
predict method as close in time as possible to
when the email is sent.
predict method for email
predict method takes some fields as
input and returns a list of product recommendations.
id are used as input for most Recommendations AI models.
Each prediction request for a user must be made individually, using code or shell scripts.
The following is pseudocode for a predict request:
for user in userlist: emailTemplate.recommendations = predict(user.visitorid,user.userid,user.lastorder.id,...) ... format email template as required
Include dynamic predictions in email
Although static predictions are simple to implement, they can become outdated more quickly than dynamic predictions. A user might not open the email for some time, and better recommendations could be available by that time. More sophisticated bulk email systems can add dynamic content by including a reference to an image in an HTML email.
The following is example HTML for an image that includes a placement reference:
Getting the recommendations back can be done with a Google Cloud Function, or any server-side app that can make the prediction request. The predict results then need to be turned into an image. This can be done with a library, such as ImageMagick.
Predictions are only made for opened, viewed emails. You can also cache the results rather than creating a new image if the user opens the email again. This reduces the cost of using Recommendations AI for emails.
Because the link destination is typically hard-coded into the email, you don't necessarily know which products will be shown. Redirecting clicks to individual product pages requires additional configuration. You'll usually use a single image for all recommendations, so using an image map can help you determine which product was clicked.
If you plan to run a large batch of predict requests over a short period of time, you should check your quotas. On your project's Quotas page, check Recommendation prediction requests per project per minute. You can request an increase by clicking Edit Quotas on the quota's details page.
We recommend implementing
exponential backoff to retry
requests after a delay. The service returns
HTTP 429 responses if quota is
URL tagging enables you to track and evaluate the effectiveness of campaigns. You can use Google Analytics or another analytics platform to add tracking parameters to links in emails and include that data in reports. Tag recommendation clicks from emails to filter them so that you can evaluate metrics.
If you A/B test multiple recommendations, we recommend doing so within a single campaign. All standard A/B testing guidelines for websites still apply.
- Create a serving configuration for your model.
- Learn how to pause and resume training for your model.
- When the model finishes training, start requesting recommendations.
- Use A/B experiments to understand how the Retail API impacts your business.