The Total Economic Impact™ of Google Cloud Customer Engagement Suite With Google AI
Analysis by research firm Forrester, derived from customer interviews, provides a detailed look at the financial and operational improvements achieved.
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Customer experience (CX) is crucial to firms' ability to win, serve, and retain customers. Advances in automation, conversational and generative AI, and agent assist tools provide new opportunities to deliver better customer experiences while also improving employee productivity and agent experiences — leading to better business outcomes.
In this study, learn how the Google Cloud composite customer leveraged Google Cloud Customer Engagement Suite with Google AI and achieved real business results, such as:
207% Return on Investment (ROI)
$38.0 million Net Present Value (NPV)
<6 months Payback period
