Getting started with Google Agentspace: A guide across roles and industries

Welcome to Google Agentspace. Get ready to transform the way you work. Think of Agentspace as your AI-powered central command center for all your work information and AI agents. It's designed to help you find what you need faster, understand complex topics effortlessly, and accomplish tasks with greater ease. This guide will explain how professionals across all roles and industries can leverage Agentspace to become more efficient and impactful.

Getting started

What is Google Agentspace?

Google Agentspace is a secure, unified platform that brings together powerful search technologies, cutting-edge Google AI, and intelligent agents to streamline your workday. It offers:

1. Unified Google-quality search: Easily find what you need across your company's systems, like documents, emails, chats, CRM data, order management systems, HR information systems (HRIS), IT ticketing systems, knowledge bases, policies, project trackers, and more, without constantly switching between apps.

2. AI-powered insights and assistance: Leverage Google's models such as Gemini to supercharge your tasks, with features including:

  • Summarization: Condense long documents, conversations, customer histories, or ticket details
  • Analysis: Understand trends in error logs, user feedback, or market data
  • Explanations: Grasp complex technical concepts, product specifications, or intricate policies
  • Brainstorming: Generate creative solutions, new ideas, or different approaches
  • Drafting: Get help creating emails, chat responses, knowledge base articles, reports, and other content
  • Deep dives with NotebookLM Enterprise: Work intensively with multiple documents simultaneously (For example, analyzing trends across various customer feedback reports or comparing legal contracts)

3. Intelligent agents: Use built-in helpers (like a Deep Research Agent) or connect with custom agents tailored for specific tasks (like checking order status, updating CRM, or processing returns) to automate work, conduct research, or gather information for you (Note: Availability of custom agents may vary based on your organization's setup).

4. Enterprise-grade security: Your work information, including sensitive company, employee, customer, order, and system data, is protected with top-tier security, strict access controls, and compliance features; data privacy and security are fundamental to Agentspace.

Tips for effective prompts with Gemini in Agentspace

To quickly begin using prompts in Agentspace, explore the prompt menu on the left side of the user interface. This menu offers various prompt ideas that you can try within a conversation in Agentspace.

To quickly begin using prompts in Agentspace, explore the Prompt Menu on the left side of the user interface. This menu offers various prompt ideas that you can try within a conversation in Agentspace.

Aside from the provided prompts, you can also use your own custom prompts to securely engage with multimodal models and your organization's data (accessible through Connectors in Agentspace). To optimize your Agentspace results, keep these prompt-writing tips in mind:

  • Be specific and contextual: The more detail, the better. Use names, dates, project titles, SKU numbers, case IDs, specific policy names, etc.
  • Instead of: "Find sales report"
  • Try: "Find the Q1 2025 sales report for the Alpha product line in the EMEA region"
  • Define the persona (for drafting/acting): Tell the agent who it should be.
  • Example: "You are a friendly customer service agent. Draft an email to a customer..."
  • State your desired output format: Tell the agent what the results should look like.
  • Examples: "Summarize this as bullet points." "Explain this in simple terms." "Generate a table comparing X and Y." "Draft a short paragraph for a slide."
  • Use action verbs: Start with what you want Agentspace to do.
  • Examples: "Find...", "Summarize...", "Explain...", "Compare...", "Draft...", "List...", "Generate ideas for..."
  • Iterate and refine: If the first response isn't perfect, ask follow-up questions or rephrase your prompt. 
  • Examples: "Can you elaborate on point 3?" "Make this more concise." "Add a section about X."
  • Leverage NotebookLM for multi-document tasks: When working with several sources, upload them to NotebookLM Enterprise and ask questions across them. You can also share your notebook with your colleagues.
  • Example (after uploading or adding reports): "Based on these three market reports, what are the common trends identified for the next year?"

Handle sensitive data responsibly: Always adhere to your organization's data handling, security, and compliance policies, especially with regulated information (For example, PHI in healthcare, PII in finance).

Google Agentspace across roles: General use cases for all employees

Agentspace is a versatile tool that can help everyone to find, understand, and act on work information. Let’s explore how different professionals can use it:


General use cases for all employees

Agentspace is helpful for everyday tasks, regardless of your specific role:

Find:

  • Find policies and procedures:
  • "What is the company policy on requesting vacation time?"
  • "Find the process for submitting an IT support ticket"
  • "Where can I find the employee handbook?"
  • Locate internal resources and templates:
  • "Find the company brand guidelines document"
  • "Locate the PowerPoint template for presentations"
  • "Show me the notes from the last company all-hands meeting"
  • Find people and expertise:
  • "What is the contact information for [colleague name]?"
  • "Who is the project manager for the '[project name]' initiative?"

Understand:

  • Summarize documents and communications:
  • "Summarize the key points of the attached internal announcement"
  • "Provide a brief overview of this long email chain about the team offsite"
  • "Explain the main changes outlined in the new benefits summary document"
  • Understand internal topics:
  • "Summarize the goals of the '[initiative name]' project based on the planning documents"
  • "Explain the difference between [internal process A] and [internal process B]"
  • Synthesize disparate data sources:
  • “List and explain the biggest points of agreements or disagreement across these five reports”
  • “Identify the biggest trends based on this collection of analyst reports and research documents.”

Act:

  • Draft routine communications:
  • "Draft an email to my team scheduling our weekly sync for Thursday at 10 AM"
  • "Help me write a brief status update for the '[project name]' Slack channel"
  • "Generate an agenda for a meeting to discuss [meeting topic]"
  • Brainstorming and ideation:
  • "Give me some ideas for improving team collaboration"
  • "Brainstorm potential solutions for [common workplace challenge]"

For human resources professionals: Supporting your people

Google Agentspace empowers you to:

  • Instantly access information: Quickly locate benefits details, company policies, employee records, and onboarding materials
  • Analyze feedback and trends: Use AI to understand employee sentiment from surveys, identify attrition reasons, and pinpoint training needs
  • Streamline HR processes: Get AI assistance drafting communications, generating interview questions, creating onboarding plans, and managing routine tasks
  • Enhance employee support: Provide faster, more accurate answers to employee queries

Using Google Agentspace in daily HR tasks:

Example 1: Addressing an employee inquiry about parental leave

  • Goal: Provide accurate parental leave policy information and next steps
  • Find:
  • "What is our company's current parental leave policy?"
  • "Find the parental leave request form and the contact information for our benefits administrator"
  • Understand:
  • "Summarize the key eligibility requirements and duration of parental leave outlined in the policy document [document name/link if known, or after finding it]"
  • "Explain the step-by-step process for submitting a parental leave request based on this policy"
  • Act:
  • "You are an HR specialist. Draft a clear and supportive email to an employee explaining our parental leave policy (eligibility, duration) and mention that the request form is attached. Include contact details for the benefits administrator for further questions."
  • "Generate a checklist of documents an employee needs to submit for their parental leave application, based on the policy."

Example 2: Analyzing employee attrition trends

  • Goal: Understand Q3 attrition reasons and propose initial improvements
  • Find:
  • "Find all exit interview summaries from Q3 2024"
  • "Locate departmental attrition rate reports for Q3 2024"
  • "Show me employee satisfaction survey results from the last six months, specifically comments related to career development and management"
  • Understand (using NotebookLM):
  • First upload Q3 exit interview summaries and relevant survey comments into NotebookLM.
  • "[In NotebookLM] Analyze these exit interview summaries. What are the top three recurring reasons employees cited for leaving in Q3?"
  • "[In NotebookLM] Based on this data, is there a correlation between the reasons for leaving and specific departments or roles?"
  • "[In NotebookLM] Summarize the sentiment in the uploaded survey comments regarding management effectiveness and opportunities for growth."
  • Act:
  • "You are an HR analyst. Draft a concise summary report for HR leadership on Q3 attrition trends. Highlight key drivers and potential areas of concern based on the NotebookLM analysis."
  • "Generate three initial recommendations for initiatives to improve employee retention, stemming from these findings."
  • "Outline key discussion points for a meeting with department heads to cover the Q3 attrition analysis and brainstorm solutions."

Example 3: Streamlining the recruitment process for a new role

  • Goal: Efficiently source, prepare for interviews, and manage initial hiring stages
  • Find:
  • "Find the approved job description for the 'Software Engineer' role"
  • "What is our company's standard interview process documentation for technical roles?"
  • "Show me examples of effective behavioral interview questions for assessing teamwork and problem-solving"
  • Understand:
  • "Summarize the key skills and experience requirements from the 'Software Engineer' job description"
  • "Identify the different stages of our technical interview process and who is typically involved in each stage"
  • Act:
  • "Using the job description for 'Software Engineer,' generate a list of 10 technical and five behavioral interview questions"
  • (Requires agent/integration): "@PostJobAgent Post the 'Software Engineer' job description to our internal careers page and LinkedIn"
  • (Requires agent/integration): "@SchedulingAgent Schedule 30-minute screening calls with selected candidates next week, coordinating with my calendar and [hiring manager's name]'s calendar"
  • "Draft a template email for inviting candidates to a first-round interview for the 'Software Engineer' role; make it engaging and informative

For marketing professionals: Driving growth and success

Google Agentspace empowers you to:

  • Accelerate analysis: Instantly locate KPIs, campaign results, creative assets, and customer feedback
  • Uncover deeper insights: Synthesize qualitative feedback, compare campaign performance, understand market trends, and analyze competitors more effectively
  • Boost efficiency: Dedicate more time to strategy and less to data hunting
  • Enhance collaboration: Easily find, share, and discuss relevant data, reports, and insights

Using Google Agentspace in daily marketing tasks:

Example 1: Analyzing performance of a recent digital campaign

  • Goal: Evaluate the "Q1 Product Launch" campaign and identify improvements
  • Find:
  • "Find the performance report for the 'Q1 Product Launch' campaign’"
  • "Find the campaign brief and target audience definition for the 'Q1 Product Launch'"
  • "Show me website analytics (landing page visits, conversion rates, bounce rates) for the period of the 'Q1 Product Launch' campaign"
  • Understand (using NotebookLM):
  • Add the campaign performance reports, the campaign brief, and website analytics summaries into NotebookLM
  • [In NotebookLM] "Summarize the key performance indicators (KPIs) like CTR, CPC, conversion rate, and ROI for each channel in the Product Launch campaign"
  • [In NotebookLM] "Which marketing channels delivered the best results against the campaign objectives and target audience?"
  • [In NotebookLM] "Identify any significant drop-off points in the conversion funnel based on the landing page analytics"
  • Act:
  • [In NotebookLM] "You are a marketing analyst. Draft a post-campaign analysis report for the 'Q1 Product Launch.' Include key successes, learnings, and 3-5 actionable recommendations for optimizing future digital campaigns, based on the NotebookLM insights."
  • [In NotebookLM] "Generate three actionable insights from the 'Q1 Product Launch' campaign data that can be applied to the upcoming 'Q2 Awareness Campaign'."
  • [In NotebookLM] "Create content for a presentation slide summarizing the overall ROI and key takeaways from the 'Q1 Product Launch' campaign."

Example 2: Conducting competitor research for a new market segment

  • Goal: Understand competitor strategies in a new market segment
  • Find:
  • (using Google’s Deep Research Agent): "@DeepResearch Research the recent marketing campaigns, social media presence, and content strategies of competitors [competitor A] and [competitor B] specifically targeting the '[new market segment]' in the last 6 months]" (Requires web access/specific data feeds)
  • "Find any internal competitive intelligence reports or sales team feedback on [competitor A] and [competitor B] regarding their activities in '[new market segment]'"
  • "Locate examples of [competitor A]'s and [competitor B]'s advertising creative and website landing pages targeting '[New market segment]'"
  • Understand:
  • "Summarize the primary marketing channels and messaging themes used by [competitor A] and [competitor B] in the '[new market segment]'"
  • "Identify the perceived strengths and weaknesses of [competitor A]'s and [competitor B]'s marketing approach in this segment"
  • (In NotebookLM or in a session with competitor materials added): "What unique selling propositions are [competitor A] and [competitor B] emphasizing to the '[new market segment]'?"
  • Act:
  • "You are a market research analyst. Draft a competitive analysis summary. Highlight key competitor strategies in the '[new market segment]' and identify 2-3 potential differentiation opportunities for our brand.
  • "Generate a list of five content ideas for our blog and social media that would appeal to the '[new market segment]' and address gaps in competitor messaging."
  • "Outline key considerations for our upcoming marketing campaign targeting the '[new market segment]', based on this competitor research. Format as a checklist."
  • (using Veo 2 model for video generation) "Generate a 15-second social media video ads targeting '[new market segment]' for our upcoming product, highlighting its unique selling proposition of [USP]. Style: modern, attention-grabbing."

For sales representatives: Closing deals faster

Google Agentspace empowers you to:

  • Gain a 360° customer view: Quickly access all customer information and interaction history
  • Prepare efficiently: Instantly summarize email threads or meeting notes; get up to speed on products or competitors
  • Streamline sales processes: Reduce administrative tasks and maximize client engagement time
  • Enhance communication: Draft personalized emails and proposals faster

Using Google Agentspace in daily sales tasks:

Example 1: Preparing for a key prospect meeting

  • Goal: Be fully prepared to discuss a prospect's needs and demonstrate how your solution can help
  • Find:
  • "Find all CRM records, past email correspondence, and meeting notes for prospect [prospect company name]"
  • "Locate recent news articles or press releases about [prospect company name] and their industry" (Requires web access/specific data feeds)
  • "Show me our product specification sheets and relevant case studies for solutions applicable to the [prospect's industry]"
  • Understand:
  • "Summarize [prospect company name]'s key business challenges and stated needs based on our past interactions"
  • "Identify the key decision-makers and influencers at [prospect company name] involved in this potential deal"
  • "Which of [your company/division name] product features directly address [prospect company name]'s identified pain points?"
  • Act:
  • "Generate a list of five tailored talking points and five discovery questions for my upcoming meeting with [prospect company name], focusing on how our solutions address their specific challenges in [prospect's industry]."
  • “You are a sales executive. Draft a personalized follow-up email to send after the meeting with [prospect company name]. Summarize key discussion points and outline clear next steps. Keep it concise and professional."
  • (Requires agent/action/integration): "Log a pre-meeting preparation note in the [your CRM app] for [prospect company name] outlining my key objectives for the upcoming call on [date]."

Example 2: Responding to a request for proposal (RFP)

  • Goal: Create a compelling and accurate RFP response
  • Find:
  • “Find the full RFP document from [client company name] received on [related to project name]"
  • "Locate our standard RFP response templates and previously successful proposals for similar clients/projects"
  • "Show me internal pricing guidelines and product feature lists relevant to the services requested in the RFP"
  • "Find case studies demonstrating our experience with [specific requirement in RFP]"
  • Understand:
  • Upload the RFP, relevant template sections, product information, and case studies into NotebookLM.
  • (In NotebookLM) "Summarize the key requirements, evaluation criteria, and deadlines outlined in the RFP from [client company name]."
  • (In NotebookLM) "Identify all mandatory requirements in the RFP and cross-reference them with our product capabilities. Note any gaps."
  • (In NotebookLM)  "Extract relevant content from past successful proposals that can be adapted for this RFP's sections on 'Company Overview' and 'Proposed Solution'."
  • Act:
  • “You are a proposal writer. Draft the 'Executive Summary' section for the RFP response to [client company name]. Emphasize our unique value proposition in addressing their stated needs from the RFP."
  • "Generate a checklist of all required documents and information needed to complete the RFP response."
  • "Outline the 'Technical Solution' section of the RFP, incorporating relevant product features that address specific client needs mentioned in their RFP. Structure it by RFP requirement."

For developers: Building and troubleshooting efficiently

Google Agentspace empowers you to:

  • Accelerate development: Quickly find code examples, API documentation, and architectural patterns.
  • Simplify debugging: Easily locate relevant logs, incident reports, bug tickets, and related discussions.
  • Improve code understanding: Leverage AI to explain code sections, summarize specs, or trace feature history.
  • Streamline collaboration: Draft documentation, commit messages, and pull request summaries efficiently.

Using Google Agentspace in daily development tasks:

Example 1: Investigating and fixing a reported bug

  • Goal: Understand bug ID [Bug ID], find the root cause, fix, and document.
  • Find:
  • “Show me my open Jira tickets in a table with columns created date, priority, status, and description”
  • "Find the Jira ticket details, including user-reported steps to reproduce, error messages, and environment information for bug ID [Bug ID]."
  • "Locate the source code files for module '[Affected Module Name]' in the '[Repository Name]' repository."
  • "Show me recent commit history and related pull requests for '[Affected Module Name]' that might coincide with when the bug started appearing [around date]."
  • "Find any existing unit tests or integration tests covering the functionality related to bug ID [Bug ID]."
  • Understand:
  • "Summarize the user-reported behavior and expected behavior for bug ID [Bug ID]."
  • "Based on the error messages and commit history, what are the most likely areas in the '[Affected Module Name]' code to investigate for the root cause?"
  • "Explain the logic of function '[Potentially problematic function name]' in the attached code snippet."
  • Act:
  • "Once the fix for bug [Bug ID] is identified: Generate a draft commit message summarizing the bug fix for [Bug ID] and the changes made in module '[Affected Module Name]'. Follow standard commit message format."
  • "Draft a pull request description for the fix for the bug [Bug ID]. Link to Jira ticket [Bug ID] and explain the solution clearly for reviewers."
  • (Requires action) "Update the comment field for Jira ticket [Bug ID] explaining the root cause and the applied fix, for QA and the reporter."
  • "Help me write a new unit test case in [Programming Language, for example, Python with pytest] to cover the specific scenario that caused bug ID [Bug ID] in function '[function name]'.”

Example 2: Implementing a new feature

  • Goal: Develop a new feature per specifications.
  • Find:
  • "Find the Product Requirements Document (PRD) and technical design specification for '[New Feature Name]'."
  • "Locate API documentation for internal services '[Service A]' and '[Service B]' that '[New Feature Name]' will interact with."
  • "Show me existing code examples or patterns in our [Primary Language/Framework] codebase for implementing similar functionalities like '[Example, user authentication, asynchronous data processing]'."
  • "Find the UI mockups or wireframes for '[New Feature Name]'."
  • Understand:
  • "Summarize the core user stories and acceptance criteria for '[New Feature Name]' from its PRD.
  • "Explain the expected data flow and interactions between '[New Feature Name]' and services '[Service A]' and '[Service B]' based on the technical design document."
  • "Identify any potential dependencies or integration points with other modules (For example, '[Module X]', '[Module Y]') that need to be considered when developing '[New Feature Name]'."
  • Act:
  • "Generate boilerplate code in [Programming Language, for example, Java] for a new microservice module to handle '[Specific aspect of New Feature Name, for example, processing user preferences for the feature]', including basic error handling and logging."
  • "Draft an outline for the technical documentation (For example, README update, API endpoint documentation in Swagger/OpenAPI format) for '[New Feature Name]'."
  • (Requires Agent/Action) "Create in Jira sub-tasks under parent ticket [Parent Ticket ID for New Feature Name] for developing UI components, backend logic, and integration tests for '[New Feature Name]'."

For product managers: Shaping and launching products

Google Agentspace empowers you to:

  • Synthesize insights faster: Gather and analyze user feedback, market research, and competitive intelligence to inform strategy.
  • Streamline requirement definition: Easily find existing requirements, draft user stories and PRDs (Product Requirements Documents), and identify dependencies.
  • Improve cross-functional collaboration: Access design mockups, engineering specs, marketing plans, and sales feedback in one place.
  • Make data-driven decisions: Summarize usage data, analyze A/B test results, and understand product change impacts.

Using Agentspace in daily product management tasks:

Example 1: Defining requirements for a new product feature

  • Goal: Gather insights and define clear requirements for a new feature, "[Feature X]".
  • Find:
  • "Find all user feedback (from surveys, support tickets, forums) submitted in the last six months related to '[Problem Feature X aims to solve]' or requesting features similar to '[Feature X]'."
  • (May need external Search data) "Locate market research reports and competitor analysis documents from [Source, for example, Gartner, internal drive] discussing solutions for '[Problem Feature X aims to solve]'."
  • "Show me product usage analytics related to the current workaround users employ for '[Problem Feature X solves]'."
  • Understand:
  • "Summarize the top three user pain points and unmet needs related to '[Problem Feature X solves]' based on the provided feedback."
  • "Identify common themes and requested functionalities from users regarding a potential '[Feature X]'."
  • How do our top three competitors (as per market research) address '[Problem Feature X aims to solve]'? What are their noted strengths and weaknesses?"
  • Act:
  • "You are a Product Manager. Draft the 'Problem Statement' and 'Proposed Solution' sections for the Product Requirements Document (PRD) for '[Feature X]', incorporating insights from the NotebookLM analysis."
  • "Generate a list of 5-7 user stories for '[Feature X]', covering key user personas (For example, 'New User,' 'Power User') and their primary goals with this feature."
  • "Outline 3-4 key success metrics and KPIs we should track to measure the impact of '[Feature X]' post-launch. Include leading and lagging indicators."
  • “Email this to my team [team email address] and ask them to review and provide feedback”

Example 2: Preparing for a product roadmap prioritization meeting

  • Goal: Gather data for prioritizing features for the next quarter's roadmap.
  • Find:
  • "Find the current backlog with all proposed features, initiatives, and bug fixes, along with any existing effort estimates or business value scores related to product [product name]."
  • "Locate recent sales team feedback on top customer requests and deals blocked by missing features for [product name]."
  • "Show me [product name] usage data highlighting underutilized features or areas with high drop-off rates."
  • "Find the company's strategic objectives and OKRs for this year."
  • Understand:
  • "Summarize the top five most frequently requested features by enterprise customers based on the sales feedback and Jira backlog."
  • Which five proposed features in the backlog align most closely with our company's strategic objective to '[Specific Strategic Objective, example, increase user engagement by 15%]' this year?"
  • "Identify any features in the backlog that address known pain points from our user analytics or support ticket trends."
  • Act:
  • "You are a Senior Product Manager. Generate a prioritized list of 10 features for roadmap consideration for next quarter. For each, provide a brief justification (1-2 sentences) based on strategic alignment, customer impact, and potential ROI, using the insights gathered."
  • "Draft key talking points for the roadmap meeting, advocating for the inclusion of '[Key Feature A]' and '[Key Feature B]', emphasizing their alignment with company OKRs."
  • "Write a presentation slide content comparing three potential 'big bet' initiatives from the backlog. Outline their potential benefits, risks, and rough resource needs (example, S, M, L engineering teams)."

For help desk professionals: Resolving issues efficiently

Google Agentspace empowers you to:

  • Quickly find solutions: Instantly locate troubleshooting steps, knowledge base articles, and IT policies.
  • Understand user issues faster: Summarize ticket details, analyze error logs, and understand issue context rapidly.
  • Streamline ticket management: Get help updating tickets, drafting responses, and identifying recurring problems.
  • Automate routine tasks: Leverage agents for tasks like password resets, diagnostics, or knowledge base updates (if configured).

Using Agentspace in your daily help desk tasks:

Example 1: Resolving a common software issue for an employee

  • Goal: Quickly help an employee resolve a common issue.
  • Find:
  • "Find knowledge base articles for '[Company Software Name]' login problems."
  • "Show me resolved tickets related to '[Company Software Name]' login errors in the last week."
  • Understand:
  • "Summarize the top three troubleshooting steps for '[Company Software Name]' login issues from the knowledge base."
  • "Are there any known widespread issues currently affecting '[Company Software Name]' logins?"
  • Act:
  • "You are a help desk expert, draft a step-by-step guide for the employee to troubleshoot their '[Company Software Name]' login issue, based on the knowledge base."
  • (Requires agent/integration) "Create a new ticket in ServiceNow for user [Username] reporting a login issue with '[Company Software Name]' and assign it to me." 
  • "Write a message to the employee requesting specific error messages or screenshots to help further diagnose the issue."

Example 2: Identifying and addressing a recurring technical problem

  • Goal: Analyze support ticket data to identify a recurring technical problem, understand its root cause, and propose a solution or update documentation.
  • Find:
  • (With an uploaded screenshot of an error message) "Show me related issues based on this screenshot"
  • "Locate any existing problem tickets or known error records associated with VPN instability."
  • "Show me network maintenance logs or infrastructure alerts from the past month that might correlate with VPN issues."
  • Understand:
  • "Analyze these support tickets. Are there common operating systems, VPN client versions, or user locations associated with the 'VPN connection dropping' issue?"
  • "Summarize the troubleshooting steps that have been most effective in resolving these VPN issues historically."
  • "Is there a pattern in the timing of the reported VPN drops that might suggest a network or server-side problem?"
  • Act:
  • "Based on the analysis, draft a new knowledge base article or update an existing one with refined troubleshooting steps for 'VPN connection dropping'."
  • "If a potential root cause is identified (Example, a specific VPN server), draft an escalation notice to the Network Operations team with supporting data from the ticket analysis."

(Requires agent/action/integration) "Create a 'Problem' ticket in ServiceNow to track the investigation into the recurring 'VPN connection dropping' issue, linking all related incident tickets."

For customer service professionals: Enhancing support and satisfaction

Agentspace empowers you to:

  • Quickly access customer and product info: Instantly find customer history, order details, product specifications, and relevant policies.
  • Understand customer needs better: Rapidly summarize past interactions, analyze feedback, and grasp the context of customer issues.
  • Provide faster, consistent resolutions: Get help drafting accurate responses, finding solutions in the knowledge base, and following standard procedures.
  • Streamline workflows: Reduce time spent searching for information and managing routine communication tasks.

Using Agentspace in your daily customer service tasks:

Example 1: Assisting a customer with an order inquiry

  • Goal: Provide a customer with accurate information about their recent order and address any concerns.
  • Find:
  • "Find order details, including items, shipping status, and tracking number, for order ID [Order #]."
  • "Show me the customer's account details and recent communication history for customer email [Email Address]."
  • "Locate our company's current shipping policy and estimated delivery times for their region."
  • Understand:
  • "Summarize the key items and current shipping status for order ID [Order #]."
  • "Has this customer contacted us previously about this order or similar issues?"
  • Act:
  • "Draft an email to the customer providing an update on their order [Order #], including the tracking link and expected delivery date. If delayed, explain the reason and offer options."
  • (Requires agent/integration) "Log this customer interaction regarding order [Order #] in their account history."
  • "If the item is out of stock, generate options to offer the customer (Example, backorder, alternative product, refund)."

Example 2: Troubleshooting a product issue with a customer

  • Goal: Help a customer troubleshoot a common issue with "[Product Name]" and achieve a satisfactory resolution.
  • Find:
  • "Find knowledge base articles and troubleshooting guides for '[Product Name]' related to '[Specific Issue customer is describing]'."
  • "Show me recent support tickets where other customers reported '[Specific Issue]' with '[Product Name]' and how they were resolved."
  • "Locate the warranty information for '[Product Name]'."
  • Understand:
  • "Summarize the top three recommended troubleshooting steps for '[Specific Issue]' with '[Product Name]' from the knowledge base."
  • "What are the common causes or solutions for this issue based on past tickets?"
  • "What are the customer's options under warranty if the issue cannot be resolved through troubleshooting?"
  • Act:
  • "Draft a clear, step-by-step troubleshooting guide to send to the customer through chat/email for '[Specific Issue]' with '[Product Name]'."
  • "If troubleshooting fails, draft an email explaining the next steps, such as how to claim a warranty replacement or return the product, including any necessary forms or links."

(Requires agent/integration): "Update ticket [Ticket #] in [Ticketing system] with the troubleshooting steps provided and the customer's response. If escalated, note the reason for escalation."

Google Agentspace across industries

Beyond the everyday tasks common to all roles, Agentspace brings significant value when applied to the specific needs and workflows of different industries. The following sections provide examples of how Agentspace can help professionals tackle unique challenges and achieve goals within their particular sector.

Industry spotlight: Retail use cases

In the fast-paced retail world, Agentspace helps optimize operations, understand customers, and react quickly to market changes through integrated workflows.

Example 1: Optimizing stock for a slow-moving product

  • Goal: Identify a slow-moving product and take action to improve its sales or manage inventory.
  • Find:
  • "Show sales data and current inventory levels for SKU [SKU Number] across all stores for the last three months."
  • "Find customer reviews and return reasons for product SKU [SKU Number]."
  • "Locate promotional history for SKU [SKU Number]."
  • Understand (using NotebookLM):
  • How-to: Upload sales reports, inventory data, customer reviews, and promotional history for SKU [SKU Number] into NotebookLM.
  • "Analyze the sales trend for SKU [SKU Number]. Is it declining, stagnant, or seasonal?"
  • "Summarize the sentiment in customer reviews for SKU [SKU Number]. Are there common complaints about quality, price, or features?"
  • "Compare the sales performance of SKU [SKU Number] during past promotional periods versus non-promotional periods."
  • Act:
  • "Draft a proposal for a targeted clearance promotion for SKU [SKU Number], including suggested discount levels and duration."
  • "Generate an email to store managers outlining the new promotional plan for SKU [SKU Number] and requesting display adjustments."
  • (Requires agent/integration) "Adjust the reorder point for SKU [SKU Number] in the inventory system to [New Level] based on recent sales velocity."

Example 2: Launching a targeted marketing campaign for a new product line

  • Goal: Successfully launch a new product line with a targeted marketing campaign.
  • Find:
  • "Find customer segmentation data identifying customers who have purchased similar products in the [Product Category] category."
  • "Locate performance reports from the last three marketing campaigns for new product launches in [Region]."
  • "Show me the product specification sheet and key selling points for the new '[Product Line Name]'."
  • Understand:
  • "Identify the key demographic and psychographic characteristics of the target customer segment for the new '[Product Line Name]'."
  • "What were the most effective marketing channels and messaging strategies in our previous successful new product launches?"
  • "Summarize the unique value proposition of the '[Product Line Name]' compared to existing offerings."
  • Act:
  • "Draft a creative brief for the '[Product Line Name]' marketing campaign, including target audience, key message, and desired channels."
  • "Generate three email subject line options and a short introductory paragraph for an email announcing the '[Product Line Name]' to our loyalty members."
  • (Requires agent/integration) "Schedule a series of social media posts in my calendar for next week announcing the '[Product Line Name]' launch, using the approved copy and images."

Example 3: Resolving a complex customer complaint about a defective product

  • Goal: Resolve a customer's issue with a defective product efficiently and satisfactorily, and identify potential wider issues.
  • Find:
  • "Find the purchase history and all previous support interactions for customer ID [Customer ID]."
  • "Locate the warranty information and return policy for product SKU [SKU Number]."
  • "Search support tickets for similar complaints or known issues related to product SKU [SKU Number] in the last six months."
  • Understand:
  • "Summarize the customer's current issue with SKU [SKU Number] and their desired resolution based on their latest communication."
  • "Is this a recurring defect for SKU [SKU Number]? What solutions were offered in similar past cases?"
  • "Based on the warranty and return policy, what are the standard options available to this customer?"
  • Act:
  • "Draft an empathetic email response to customer ID [Customer ID] acknowledging their issue with SKU [SKU Number], explaining the resolution options (Example, refund, exchange, repair) based on policy, and outlining next steps."
  • (Requires agent/integration) "Log this interaction and the proposed resolution under ticket number [Ticket #] and update customer ID [Customer ID]'s record."
  • "Write a notification to the Quality Assurance team highlighting a potential manufacturing issue."

Industry spotlight: Legal use cases

Google Agentspace helps legal professionals accelerate research, streamline document review, and enhance case preparation securely through end-to-end workflows.

Example 1: Preparing for a client deposition in a breach of contract case

  • Goal: Thoroughly prepare for deposing a key witness from the opposing party.
  • Find:
  • "Find all documents produced by the opposing party related to witness [Witness Name] in the '[Case Name]' matter (DMS: [Case Folder])."
  • "Locate our internal case notes, interview summaries, and legal research memos regarding the breach of contract claims involving [Witness Name]."
  • "Show me relevant sections of the contract in dispute, specifically clauses related to '[Clause A]' and '[Clause B]'."
  • Understand:
  • "Summarize all communications authored by or sent to [Witness Name] regarding the contract negotiations and alleged breach."
  • "Identify any inconsistencies or contradictions between [Witness Name]'s statements in documents versus our client's account of events."
  • "What are the key factual elements we need to establish or refute through [Witness Name]'s testimony concerning clauses '[Clause A]' and '[Clause B]'?"
  • Act:
  • "Generate an outline of deposition questions for [Witness Name], organized by topic (Example, contract negotiation, performance, alleged breach, damages)."
  • "Draft a list of key documents to mark as exhibits during the deposition of [Witness Name], with a brief note on their relevance."
  • "You are a lawyer, create a summary memo for the lead attorney outlining the primary objectives and potential challenging areas for [Witness Name]'s deposition."

Example 2: Assessing firm compliance with a new data privacy regulation

  • Goal: Understand the impact of a new data privacy regulation and ensure the firm's policies and practices are compliant.
  • Find:
  • "Find the full text of the new '[Regulation Name]' and any official guidance documents issued by '[Regulatory Body]'."
  • "Locate our firm's current data handling policies, client onboarding procedures, and IT security protocols."
  • "Show me examples of how other law firms are interpreting and implementing '[Regulation Name]' from legal journals or industry alerts." (Requires external web access or specific subscriptions)
  • Understand:
  • "Summarize the key obligations and restrictions imposed on law firms by the '[Regulation Name]' regarding client data."
  • "Identify potential gaps between our current data handling policies and the requirements of '[Regulation Name]'."
  • "What are the prescribed penalties for non-compliance with '[Regulation Name]'?"
  • Act:
  • "Draft a memo to the firm's management committee outlining the key impacts of '[Regulation Name]' and recommending specific updates to our policies and procedures."
  • "Generate a checklist of action items for the IT department to ensure technical compliance with '[Regulation Name]'."
  • "Create an outline for a firm-wide training session on the new requirements of '[Regulation Name]' and our updated policies."

Industry spotlight: Professional services use cases

For consultants, Google Agentspace accelerates research, enhances client deliverables, leverages collective knowledge, and streamlines project management through end-to-end workflows.

Example 1: Developing a market entry strategy for a client

  • Goal: Advise a client on the feasibility and approach for entering a new geographic market.
  • Find:
  • "Find market research reports, industry analyses, and economic forecasts for the '[Target Country/Region]' in the '[Client's Industry]' sector."
  • "Locate competitor analysis data for companies similar to our client already operating in '[Target Country/Region]'."
  • "Show me internal case studies or frameworks from past market entry projects our firm has conducted."
  • Understand:
  • "Summarize the market size, growth potential, and key trends for the '[Client's Industry]' in '[Target Country/Region]'."
  • "Identify the main competitive forces, key success factors, and potential barriers to entry in the target market."
  • "What are the common risks and mitigation strategies associated with market entry, based on our firm's past project experiences and the research?"
  • Act:
  • "Draft the 'Market Opportunity Assessment' section of a client presentation, including key data points and charts."
  • "Generate a SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis for the client considering entry into '[Target Country/Region]'."
  • "Outline three potential market entry strategies (Example, organic growth, acquisition, joint venture) with pros and cons for each, tailored to the client's situation."

Example 2: Conducting a process improvement analysis for a client department

  • Goal: Identify inefficiencies in a client's departmental process and recommend improvements.
  • Find:
  • "Find all client-provided documentation for the '[Department Name]'s '[Process Name]' workflow, including process maps, SOPs, and performance metrics."
  • "Locate notes and transcripts from our team's stakeholder interviews with employees in the '[Department Name]'."
  • "Show me internal benchmarks or best practice guides for '[Process Name]' from our firm's knowledge base."
  • Understand (using NotebookLM):
  • How-to: Upload client process documents, interview notes, and internal best practices into NotebookLM.
  • "Summarize the current steps, roles, and systems involved in the client's '[Process Name]' workflow."
  • "Identify key pain points, bottlenecks, and areas of manual effort mentioned by stakeholders during interviews regarding '[Process Name]'."
  • "Compare the client's current performance metrics for '[Process Name]' against industry benchmarks or our firm's best practice targets."
  • Act:
  • "Draft a 'Current State Analysis' summary for the client, highlighting identified inefficiencies and their impact."
  • "Generate a list of actionable recommendations for improving '[Process Name]', categorized by effort and potential impact."
  • "Create a high-level implementation roadmap for the proposed process improvements, including key milestones and resource considerations."

Industry spotlight: Finance use cases

In the highly regulated and data-intensive finance sector, Google Agentspace helps professionals accelerate analysis, enhance compliance, improve client service, and manage risk effectively through end-to-end workflows.

Example 1: Investment opportunity analysis

  • Goal: Evaluate a potential stock investment for a client.
  • Find:
  • "Find latest 10-K, recent earnings call transcripts, and current stock price for [Company Ticker]."
  • "Locate analyst reports on [Company Ticker] and its key competitors [Competitor A, Competitor B] from our research database."
  • "Show me recent news articles and sentiment analysis related to [Company Ticker] and the [Industry Name] sector." (If sentiment analysis is available)
  • Understand (using NotebookLM):
  • How-to: Upload all found documents (10-K, transcripts, analyst reports, news summaries) into a NotebookLM Enterprise notebook.
  • "Summarize the key financial performance trends for [Company Ticker] from its 10-K and earnings calls, noting revenue growth, profitability margins, and debt levels."
  • "Identify the main growth drivers, competitive advantages, and significant risk factors mentioned by analysts for [Company Ticker]."
  • "Compare [Company Ticker]'s valuation multiples (Example, P/E, EV/EBITDA) to [Competitor A] and [Competitor B] based on the analyst reports."
  • "What is the overall market sentiment toward the [Industry Name] sector, and how does recent news specifically impact [Company Ticker]'s outlook?"
  • Act:
  • "Draft an investment recommendation memo for [Company Ticker] for client [Client Name], including a summary of findings, key opportunities, risks, and a proposed action."
  • "Generate key talking points and potential client questions for a meeting to discuss this investment in [Company Ticker]."
  • (Requires agent/integration) "Create a task to monitor [Company Ticker]'s stock price and news alerts for the next quarter, assigning it to me." 

Example 2: Client portfolio review and rebalancing

  • Goal: Review a client's current portfolio against their investment goals and market conditions, then suggest appropriate rebalancing actions.
  • Find:
  • "Find the current portfolio holdings, asset allocation percentages, and performance for client account [Account ID] over the last 12 months."
  • "Locate the Investment Policy Statement (IPS) for client [Client Name], specifically their risk tolerance and target asset allocation."
  • "Show me recent market performance reports and outlook summaries for major asset classes (Example, US Equities, International Equities, Fixed Income)."
  • Understand:
  • "Compare the current asset allocation of portfolio [Account ID] to the target allocation outlined in their IPS. List any significant deviations."
  • "Summarize the performance of the top five holdings and each asset class in client [Client Name]'s portfolio over the last year relative to benchmarks."
  • "Based on the market outlook reports and the client's IPS, identify any asset classes that appear overvalued/undervalued or misaligned with their risk profile."
  • "Does the current portfolio drift expose the client to risks outside their stated tolerance in the IPS?"
  • Act:
  • "Draft an email to client [Client Name] summarizing their portfolio's performance, current allocation versus target, and a preliminary rebalancing strategy with rationale."
  • "Generate a list of potential buy/sell trades needed to rebalance client [Client Name]'s portfolio to align with their IPS target allocation."
  • "Schedule a 45-minute portfolio review call with client [Client Name] for next week, including a link to their latest performance report."

Example 3: Responding to a regulatory inquiry

  • Goal: Efficiently gather all necessary information and draft an accurate, compliant response to a regulatory inquiry.
  • Find:
  • "Find all internal communications (emails, chat logs), transaction records, and account opening documents related to client [Client Name/Account Number] for the period [Date A] to [Date B]."
  • "Locate the specific regulatory rule or statute [Rule Number/Name] referenced in the inquiry letter."
  • "Show me our company's internal policy and procedures document concerning [Specific Topic of Inquiry, Example, 'AML transaction monitoring']."
  • Understand (using NotebookLM):
  • How-to: Upload the regulatory inquiry letter, all retrieved client communications and transactions, and the relevant internal policies into a NotebookLM Enterprise notebook.
  • "Summarize all transactions for client [Client Name/Account Number] related to [Product/Service mentioned in inquiry] during the specified period, noting amounts, dates, and counterparties."
  • "Identify any internal discussions, approvals, or red flags documented regarding client [Client Name/Account Number]'s activities that align with or deviate from policy [Policy Name]."
  • "Explain the key requirements and prohibitions of regulatory rule [Rule Number/Name] in plain language, based on the official text and our internal interpretations/training materials."
  • "Cross-reference the client's transaction activity against the requirements of [Rule Number/Name] and our internal policy on [Topic]."
  • Act:
  • "Draft an initial response to the regulatory inquiry, addressing each point raised, outlining the information found, and referencing relevant policies, transaction records, and client documentation."
  • "Create a list of supporting documents to be compiled and attached to the response."
  • (Requires agent/integration) "Schedule an urgent internal review meeting with Legal, Compliance, and [Relevant Business Unit Head] to review the draft response and supporting documents."

Industry spotlight: Manufacturing use cases

Google Agentspace helps manufacturers optimize production, manage supply chains, ensure quality, and improve operational efficiency through end-to-end workflows.

Example 1: Investigating a production line downtime incident

  • Goal: Determine the root cause of an unexpected production line stoppage and implement corrective actions.
  • Find:
  • "Find all machine sensor data logs for Line [Line Number] from the last 24 hours."
  • "Locate operator logs and shift handover notes for Line [Line Number] for today's date."
  • "Show me the maintenance history and any recent alerts for machine ID [Machine ID on Line Number]."
  • "Find the Standard Operating Procedure (SOP) for troubleshooting Line [Line Number] stoppages."
  • Understand (using NotebookLM):
  • How-to: Upload sensor data, operator logs, maintenance history, and the relevant SOP into NotebookLM.
  • "Analyze the machine sensor data leading up to the downtime. Were there any anomalous readings or error codes?"
  • "Summarize operator observations and actions taken immediately before and after the stoppage on Line [Line Number]."
  • "Does the maintenance history for machine ID [Machine ID] indicate any recurring issues or overdue preventative maintenance?"
  • "Compare the troubleshooting steps taken by operators with the official SOP. Were there any deviations?"
  • Act:
  • "Based on the analysis, draft a preliminary root cause analysis report for the Line [Line Number] downtime incident."
  • (Requires agent/integration) "Generate a high-priority work order for the maintenance team to inspect and repair machine ID [Machine ID], referencing the identified potential fault."
  • "If a deviation from SOP contributed to the issue, draft a communication to the production team reinforcing the correct procedure and schedule a refresher training."

Example 2: Improving quality control for a product with high defect rates

  • Goal: Identify the causes of high defect rates for a specific product and implement changes to improve quality.
  • Find:
  • "Find quality inspection reports and defect classification data for product SKU [SKU Number] from the last three months."
  • "Locate the Bill of Materials (BOM) and assembly instructions for product SKU [SKU Number]."
  • "Show me any customer complaints or return data related to quality issues for SKU [SKU Number]."
  • "Find training records for assembly line operators working on product SKU [SKU Number]."
  • Understand (using NotebookLM):
  • How-to: Upload defect reports, BOM, assembly instructions, customer complaints, and relevant operator training materials into NotebookLM.
  • "Analyze the defect data for SKU [SKU Number]. What are the most common types of defects and at which stage of production are they typically identified?"
  • "Are there any specific components in the BOM for SKU [SKU Number] that are frequently associated with defects?"
  • "Summarize customer complaints regarding the quality of SKU [SKU Number]. Do they align with internal defect data?"
  • "Is there a correlation between defect rates and specific operator shifts or recent changes in assembly instructions?"
  • Act:
  • "Draft a proposal for revised quality inspection checkpoints for product SKU [SKU Number], focusing on the most common defect areas."
  • "Generate a request to the engineering team to investigate potential design or material issues with component [Component ID] in SKU [SKU Number]."
  • "If operator error is suspected, create an outline for a targeted retraining module on the assembly steps for SKU [SKU Number]."

Industry spotlight: Software and technology use cases

For software/tech companies, Google Agentspace accelerates innovation, improves support, enhances sales, and streamlines operations through end-to-end workflows. (Also see 'Developers' and 'Product Managers' sections for more role-specific examples.)

Example 1: Responding to a critical security vulnerability report

  • Goal: Quickly assess a reported security vulnerability, coordinate a fix, and communicate with stakeholders.
  • Find:
  • "Find the original vulnerability report details for CVE-[CVE Number] or internal ticket [Bug ID]."
  • "Locate the source code repositories and specific modules related to the affected component: '[Component Name]'."
  • "Show me recent security audit reports or penetration test results that might be relevant to this vulnerability."
  • "Find contact lists for internal security response team, relevant engineering leads, and product management."
  • Understand:
  • "Summarize the nature of the reported vulnerability: Type, potential impact, and affected versions of '[Component Name]'."
  • "Analyze the provided code snippets or design documents. Where is the likely location of the vulnerable code in '[Component Name]'?"
  • "What is the assessed severity and urgency of this vulnerability based on internal risk scoring and the CVSS score?"
  • Act:
  • "Draft an urgent internal alert to the security response team and engineering leads summarizing the vulnerability and initiating the incident response protocol."
  • (Requires agent/integration) "Create a critical-priority Jira ticket to track the investigation and patching of CVE-[CVE Number] in '[Component Name]', assigning it to the '[Security engineering team]'." 
  • "Once a patch is developed and tested, draft a security advisory for customers detailing the vulnerability (if public), its impact, the patched versions, and recommended actions."

Example 2: Planning and announcing a new major feature release

  • Goal: Coordinate the internal planning and external announcement of a significant new product feature.
  • Find:
  • "Find the final Product Requirements Document (PRD) and design specifications for '[New Feature Name]'."
  • "Locate the development progress updates and current ETA for '[New Feature Name]' from Jira or project tracking."
  • "Show me marketing messaging drafts and target audience profiles for '[New Feature Name]'."
  • "Find sales enablement materials (Example, presentations, FAQs) related to upcoming features."
  • Understand:
  • "Summarize the key benefits and use cases of '[New Feature Name]' for our customers, based on the PRD and marketing docs."
  • "Identify any potential dependencies or risks that could impact the release timeline for '[New Feature Name]'."
  • "What are the key messages marketing wants to highlight for the launch of '[New Feature Name]'?"
  • Act:
  • "Draft a comprehensive internal launch checklist for '[New Feature Name]', covering engineering, QA, marketing, sales, and support readiness."
  • "Generate a blog post announcement and a customer email draft for the launch of '[New Feature Name]', highlighting its value and how to get started."
  • “Generate an image for the blog post”
  • (using Scheduling Agent): "Schedule a cross-functional pre-launch sync meeting for next week to review readiness for the '[New Feature Name]' release." (Requires agent/integration)
  • (Using the Idea Generation Agent) “Generate highly creative and unconventional marketing campaign concepts. Emphasize digital-first engagement, potential for virality, and alignment with values of the target audience (Example, sustainability, unique experiences, personal storytelling)”

Industry spotlight: Healthcare use cases

Important note: Accessing and using patient information (Protected Health Information - PHI) is strictly governed by regulations like HIPAA. Google Agentspace usage in healthcare must adhere to all privacy and security policies, often involving de-identified data or focusing on administrative, operational, and research support tasks rather than direct patient care decisions based on AI analysis of PHI. Ensure all usage complies with organizational policies and applicable laws.

Agentspace can help healthcare organizations improve efficiency, support research, enhance compliance, and streamline administration within a secure framework, using end-to-end workflows.

Example 1: Analyzing hospital readmission rates for a specific condition

  • Goal: Understand factors contributing to 30-day hospital readmissions for patients with '[Specific Condition, Example, Congestive Heart Failure]' and identify areas for intervention. (Using de-identified data)
  • Find:
  • "Find de-identified datasets of patient admissions and readmissions for '[Specific Condition]' within the last 12 months, including demographics, length of stay, discharge summaries (de-identified), and follow-up care received."
  • "Locate internal clinical guidelines and protocols for managing '[Specific Condition]' and patient discharge planning."
  • "Show me publicly available research or benchmarks on readmission rates and contributing factors for '[Specific Condition]'."
  • Understand:
  • "Analyze the patient data. What are the common demographic characteristics, co-morbidities, or discharge dispositions associated with higher 30-day readmission rates for '[Specific Condition]'?"
  • "Compare our internal discharge planning protocols for '[Specific Condition]' with recommended best practices found in the public research. Are there any gaps?"
  • "Identify any patterns in post-discharge follow-up care (or lack thereof) that correlate with readmission rates from the de-identified data."
  • Act:
  • "Draft a summary report for the Quality Improvement committee outlining key findings on readmission factors for '[Specific Condition]' and suggest potential intervention strategies (Example, enhanced patient education, improved follow-up call protocols)."
  • "Generate an outline for a revised patient discharge checklist for '[Specific Condition]' incorporating identified best practices."
  • (Requires agent/integration) "Schedule a meeting with the cardiology and nursing leadership to discuss the readmission analysis findings and proposed interventions." 

Example 2: Updating clinical staff on a new treatment guideline

  • Goal: Ensure all relevant clinical staff are informed about and understand a newly adopted internal treatment guideline for '[Disease/Condition]'.
  • Find:
  • "Find the final approved version of the new internal treatment guideline for '[Disease/Condition]'."
  • "Locate the previous treatment guideline for '[Disease/Condition]' for comparison."
  • "Show me the distribution list for all physicians, nurses, and pharmacists involved in treating '[Disease/Condition]'."
  • "Find supporting evidence or research papers referenced in the new guideline."
  • Understand:
  • "Summarize the key changes and updates in the new treatment guideline for '[Disease/Condition]' compared to the previous version."
  • "Explain the rationale and supporting evidence for the major changes in the new guideline."
  • "Identify any new medications, procedures, or monitoring requirements introduced in the new guideline for '[Disease/condition]'."
  • Act:
  • "Draft an internal communication (email and intranet post) for clinical staff announcing the new treatment guideline for '[Disease/Condition]', highlighting key changes and linking to the full document."
  • "Generate a concise summary or quick reference sheet of the new guideline for '[Disease/Condition]' suitable for posting in clinical areas."
  • "Create an outline for a short training presentation covering the updates in the new treatment guideline for '[Disease/Condition]'."
  • (Requires agent/integration) "Create tasks for department heads to confirm their teams have reviewed the new guideline for '[Disease/Condition]' by '[Date]'."

Industry spotlight: Public sector use cases

Public sector organizations face unique challenges in serving diverse communities, managing complex regulations, and ensuring transparent and efficient use of resources. Google Agentspace helps public sector professionals enhance policy development, streamline service delivery, manage grants effectively, and improve citizen engagement, all within a secure and compliant framework.

Example 1: Analyzing public feedback for policy refinement

  • Goal: Understand public sentiment and key concerns regarding a proposed local environmental policy (Example, a new recycling initiative) to refine it before implementation.
  • Find:
  • "Find all public comments submitted through the online portal, email, and public hearing transcripts regarding the [Policy name]'' during the comment period [Date Range]."
  • "Locate transcripts or summaries from public town hall meetings held in April 2025 regarding 'Proposed Recycling Initiative PR-2025'."
  • [Requires external Google Search enabled] "Show me news articles and social media sentiment reports discussing 'Proposed Recycling Initiative PR-2025' in [City/County Name]."
  • Understand:
  • "Analyze all submitted public comments. What are the top five recurring themes or concerns expressed by citizens regarding the [Policy name]?"
  • “Categorize the sentiment (Example, supportive, opposed, neutral with concerns) expressed in the public comments. Are there differences in sentiment among different stakeholder groups?” (if identifiable)
  • "Summarize the main suggestions or alternative solutions proposed by the public within these documents."
  • Act:
  • "You are a Policy Analyst. Draft a summary report for the City Council outlining the key findings from the public consultation on [Policy name]. Highlight the most prevalent concerns and actionable suggestions. Style: Objective and concise."
  • "Generate a list of three potential amendments to [Policy name] that address the most common public concerns, along with a brief rationale for each."
  • "Draft an FAQ document addressing the top five public concerns about the [Policy name] in clear, citizen-friendly language."

Example 2: Streamlining grant proposal evaluation for community projects

  • Goal: Efficiently and fairly evaluate grant proposals submitted for the [Grant Program Name] (Example, Community Improvement Fund 2025) ensuring alignment with funding criteria.
  • Find:
  • "Find the official guidelines and scoring rubric for the [Grant Program Name] [Year]"
  • "Locate all grant proposals submitted for the [Grant Program Name] under the category [Category Name] ."
  • "Show me examples of previously funded successful grant proposals for youth programs from the last three years, along with their final impact reports."
  • “Find contact information for the members of the grant review committee.”
  • Understand:
  • "For each uploaded proposal, summarize its main objectives, target beneficiaries, and proposed budget breakdown."
  • "Cross-reference each proposal against the key eligibility criteria outlined in the [Grant Program Name] guidelines. Flag any proposals that clearly do not meet mandatory criteria."
  • "Based on the scoring rubric, identify the sections in each proposal that provide evidence for [Scoring Criterion A, example, 'Community Impact'] and [Scoring Criterion B, example, 'Sustainability Plan']."
  • Act:
  • "You are a Grant Review Officer. For proposal [Proposal ID X], draft a preliminary evaluation summary using the official scoring rubric. Highlight its strengths and weaknesses against each criterion, based on the information extracted by NotebookLM."
  • "Generate a standardized list of clarification questions for proposals [Proposal ID Y] and [Proposal ID Z] where information regarding [Specific Criterion, example, 'Budget Justification'] is insufficient."
  • "Schedule review meetings for the grant committee and assign application batches to each reviewer." (Requires agent/integration)
  • (No-Code agent example - "Grant Application Initial Review Agent") "Configure a no-code agent: Goal: Initial Review of Grant Applications Instructions: (1) Extract applicant name, project title, requested amount. (2) Check against a list of mandatory attachments (Example, budget form, non-profit status proof). (3) If attachments missing, send automated email to applicant requesting missing items. (4) If complete, assign to a reviewer from the pool and log in tracking sheet."

Example 3: Developing a public information campaign for a new digital service

  • Goal: Inform citizens about a new online portal for accessing [Example, local government services like permit applications or utility payments] and encourage its adoption.
  • Find:
  • "Find the project documentation and user guides for the new '[City Services Online Portal]'."
  • "Locate demographic data for [City/County Name] to identify target audiences and preferred communication channels."
  • "Show me examples of successful public information campaigns run by other municipalities for launching similar digital services."
  • "Find our agency's branding guidelines and approved communication templates."
  • Understand:
  • "Summarize the key benefits and features of the new '[City Services Online Portal]' for citizens, based on the project documentation."
  • "Identify 3-4 key messages that will resonate with different citizen segments (Example, seniors, young families, business owners) encouraging use of the new portal."
  • "[In NotebookLM, with examples of other campaigns uploaded] What were the common success factors or effective communication strategies in other municipalities' digital service launch campaigns?"
  • Act:
  • "You are a Public Information Officer. Draft a press release announcing the launch of the '[City Services Online Portal],' highlighting its benefits and how citizens can access it. Adhere to our agency's branding guidelines."
  • "Generate content for a series of five social media posts (for Facebook, Twitter/X) to promote the '[City Services Online Portal]'. Include a call to action and link to the portal. Make them engaging and easy to understand."
  • "Outline a plan for a four-week public information campaign for the '[City Services Online Portal]', including key activities (example, website banners, local library info sessions, utility bill inserts), target channels, and a timeline."

Your journey with Google Agentspace starts now

Throughout this guide, we've explored the vast potential of Google Agentspace to redefine how you approach your work, regardless of your role or industry. 

We've seen how HR professionals can streamline onboarding, marketers can craft more impactful campaigns, sales teams can accelerate their deal cycles, developers can build and troubleshoot with greater speed, and how every employee can reclaim valuable time by automating routine tasks and accessing knowledge more efficiently. The ability to dive deep into complex topics with NotebookLM Enterprise, generate innovative solutions with the Idea Generation Agent, or even build your own no-code automations with the Agent Designer, puts unprecedented power at your fingertips.

The examples provided here are just the beginning. The true strength of Agentspace unfolds as you begin to integrate its capabilities into your unique daily workflows and challenges. We encourage you to:

  • Start exploring: Begin with the simple search functionalities and gradually experiment with more advanced AI prompts and agent capabilities.
  • Be curious: Ask questions, test different approaches, and see how Agentspace can assist with your specific tasks.
  • Collaborate and share: Discuss with your colleagues how they are using Agentspace. Shared learning will accelerate adoption and uncover new use cases.
  • Embrace automation: Identify repetitive tasks that could be handled by a no-code agent, freeing you up for more strategic and creative endeavors.

Google Agentspace is more than just a tool; it's a new way of working — smarter, faster, and with greater insight. It’s about augmenting your skills and intuition with powerful AI, allowing you to focus on what truly matters: solving complex problems, driving meaningful results, and shaping the future of your work.

Your journey to a more empowered and efficient workday starts now. Dive in, experiment, and discover all that you can achieve with Google Agentspace.



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