During the Term of the agreement under which Google has agreed to provide Mandiant Managed Defense Portal, Mandiant Threat Intelligence Portal, Mandiant Security Validation Portal, and Mandiant Attack Surface Management Portal, Google will provide the service levels and service credits specified below.
With respect to the Managed Defense Portal, Google will undertake commercially reasonable efforts to ensure portal availability for 99.9% of the time during each calendar month.
With respect to the Mandiant Threat Intelligence Portal, Mandiant Security Validation Portal, and the Mandiant Attack Surface Management Portal, Google will undertake commercially reasonable efforts to ensure portal availability for 99.5% of the time during each calendar month.
If the portal does not meet the monthly service availability defined above, Google will provide a credit to the Customer in accordance with the table below (“Credit”) for a validated Service Level Claim (defined below). The percentage of portal availability per calendar month (in the table below) is equal to the result, expressed as a percentage, of the number of minutes of System Availability in a calendar month divided by the total number of minutes in the calendar month.
Percent of Portal Availability per Calendar Month | Service Credit |
<99.9% (Managed Defense Portal) <99.5% (Mandiant Threat Intelligence Portal) <99.5% (Mandiant Security Validation Portal) <99.5% (Mandiant Attack Surface Management Portal) | 2% |
<99.0% | 5% |
<98.0% | 10% |
Percent of Portal Availability per Calendar Month
Service Credit
<99.9% (Managed Defense Portal)
<99.5% (Mandiant Threat Intelligence Portal)
<99.5% (Mandiant Security Validation Portal)
<99.5% (Mandiant Attack Surface Management Portal)
2%
<99.0%
5%
<98.0%
10%