Contact Center AI Insights v1 API - Class QaAnswer (2.18.0)

public sealed class QaAnswer : IMessage<QaAnswer>, IEquatable<QaAnswer>, IDeepCloneable<QaAnswer>, IBufferMessage, IMessage

Reference documentation and code samples for the Contact Center AI Insights v1 API class QaAnswer.

An answer to a QaQuestion.

Inheritance

object > QaAnswer

Namespace

Google.Cloud.ContactCenterInsights.V1

Assembly

Google.Cloud.ContactCenterInsights.V1.dll

Constructors

QaAnswer()

public QaAnswer()

QaAnswer(QaAnswer)

public QaAnswer(QaAnswer other)
Parameter
Name Description
other QaAnswer

Properties

AnswerSources

public RepeatedField<QaAnswer.Types.AnswerSource> AnswerSources { get; }

List of all individual answers given to the question.

Property Value
Type Description
RepeatedFieldQaAnswerTypesAnswerSource

AnswerValue

public QaAnswer.Types.AnswerValue AnswerValue { get; set; }

The main answer value, incorporating any manual edits if they exist.

Property Value
Type Description
QaAnswerTypesAnswerValue

Conversation

public string Conversation { get; set; }

The conversation the answer applies to.

Property Value
Type Description
string

ConversationAsConversationName

public ConversationName ConversationAsConversationName { get; set; }

ConversationName-typed view over the Conversation resource name property.

Property Value
Type Description
ConversationName

QaQuestion

public string QaQuestion { get; set; }

The QaQuestion answered by this answer.

Property Value
Type Description
string

QaQuestionAsQaQuestionName

public QaQuestionName QaQuestionAsQaQuestionName { get; set; }

QaQuestionName-typed view over the QaQuestion resource name property.

Property Value
Type Description
QaQuestionName

QuestionBody

public string QuestionBody { get; set; }

Question text. E.g., "Did the agent greet the customer?"

Property Value
Type Description
string

Tags

public RepeatedField<string> Tags { get; }

User-defined list of arbitrary tags. Matches the value from QaScorecard.ScorecardQuestion.tags. Used for grouping/organization and for weighting the score of each answer.

Property Value
Type Description
RepeatedFieldstring