Version history

Version 2.18.0, released 2024-11-18

New features

Add FeedbackLabel resource and APIs (commit fc735ad)
Add QueryMetrics API (commit fc735ad)
Add Quality AI resources and APIs (commit fc735ad)
Add AnalysisRules resource and APIs (commit fc735ad)

Documentation improvements

A comment for method InitializeEncryptionSpec in service ContactCenterInsights is changed (commit fc735ad)
A comment for field custom_metadata_keys in message .google.cloud.contactcenterinsights.v1.IngestConversationsRequest is changed (commit fc735ad)
A comment for field encryption_spec in message .google.cloud.contactcenterinsights.v1.InitializeEncryptionSpecRequest is changed (commit fc735ad)
A comment for field partial_errors in message .google.cloud.contactcenterinsights.v1.InitializeEncryptionSpecMetadata is changed (commit fc735ad)
A comment for field labels in message .google.cloud.contactcenterinsights.v1.Conversation is changed (commit fc735ad)
A comment for field metadata_json in message .google.cloud.contactcenterinsights.v1.Conversation is changed (commit fc735ad)
A comment for message EncryptionSpec is changed (commit fc735ad)
A comment for field kms_key in message .google.cloud.contactcenterinsights.v1.EncryptionSpec is changed (commit fc735ad)

Version 2.17.0, released 2024-10-14

New features

Add import / export IssueModel (commit 8b67ba5)
Add CMEK InitializeLroSpec (commit 8b67ba5)
Add metadata import to IngestConversations (commit 8b67ba5)
Add sampling to IngestConversations (commit 8b67ba5)

Documentation improvements

Add a comment for valid order_by values in ListConversations (commit 8b67ba5)
Add a comment for valid update_mask values in UpdateConversation (commit 8b67ba5)

Version 2.16.0, released 2024-06-04

New features

Add properties for nested resource name references (commit 15eec4d)

Version 2.15.0, released 2024-05-13

New features

Add IServiceCollection extension methods for client registration where an IServiceProvider is required. (commit 022fab2)

Version 2.14.0, released 2024-03-26

New features

Change netstandard2.1 target to netstandard2.0 (commit 82bea85)

Version 2.13.0, released 2024-03-13

No API surface changes; just dependency updates.

Version 2.12.0, released 2024-02-08

New features

Add Conversation QualityMetadata (commit 2d19ea5)

Documentation improvements

Clarify usage of agent and customer channel fields in IngestConversationsRequest (commit 2d19ea5)
Update IngestConversations and BulkAnalyzeConversations comments (commit 891d0b4)

Version 2.11.0, released 2023-11-07

New features

Launch BulkDelete API, and bulk audio import via the IngestConversations API (commit 0b9a453)

Version 2.10.0, released 2023-09-26

New features

Add optional SpeechConfig to UploadConversationRequest (commit d09e252)

Version 2.9.0, released 2023-07-13

New features

Support topic model type V2 (commit 1ad9bc2)

Version 2.8.0, released 2023-06-05

New features

Add the resource definition of a STT recognizer (commit 2f4ff72)

Version 2.7.0, released 2023-05-03

New features

Support for generating summaries during conversation analysis (commit c70b046)

Version 2.6.0, released 2023-04-12

New features

Launch UploadConversation endpoint (commit 99ac4c9)

Documentation improvements

Reformat some lines of code (commit 3721f87)

Version 2.5.0, released 2023-03-06

New features

Add a way to specify the conversation automatic analysis percentage for the UploadConversation API when creating Analyses in Insights (commit 02f447e)

Version 2.4.0, released 2023-02-08

New features

Add IngestConversationsStats (commit 467ac8e)

Documentation improvements

Reformat some lines of code (commit 467ac8e)

Version 2.3.0, released 2023-01-18

New features

Enable REST transport in C# (commit 0f8560c)

Version 2.2.1, released 2022-12-15

Patch release due to a release failure in 2.2.0. This has the exact same code as 2.2.0 should have had, but rolling forward is simpler than trying to re-release 2.2.0.

Version 2.2.0, released 2022-12-14

New features

Add Configurable Analysis, Bulk Upload, Bulk Analyze, Delete Issue Apis (commit 6f38b9f)

Version 2.1.0, released 2022-09-15

Documentation improvements

Updating comments (commit d3d45d0)
Updating comments (commit d2c2f44)

Version 2.0.0, released 2022-06-08

Documentation improvements

Updating comments (commit dc72a89)

Version 1.3.0, released 2022-04-26

Documentation improvements

Clarify comments of ConversationView enum (commit 386897f)

Version 1.2.0, released 2022-01-17

New features

New API for the View resource (commit 0810531)

Version 1.1.0, released 2021-12-07

Commit c917530: feat: Add WriteDisposition to BigQuery Export API
Commit 2e7bb0f: feat: remove feature flag disable_issue_modeling
Commit 053ecfd:
- feat: new feature flag disable_issue_modeling
- docs: fixed formatting issues in the reference documentation

Version 1.0.0, released 2021-11-10

First GA release.

Commit 6cf6933:
- feat: Add ability to update phrase matchers
- feat: Add issue model stats to time series
- feat: Add display name to issue model stats
Commit f7c2450:
- feat: deprecate issue_matches
- docs: if conversation medium is unspecified, it will default to PHONE_CALL

Version 1.0.0-beta03, released 2021-09-29

Commit ddab19e:
- feat: add metadata from dialogflow related to transcript segment
- feat: add sentiment data for transcript segment
- feat: add obfuscated if from dialogflow

Version 1.0.0-beta02, released 2021-09-23

Commit 37fa769:
- feat: filter is used to filter conversations used for issue model training
- feat: update_time is used to indicate when the phrase matcher was updated
Commit bb4e4ba: feat: display_name is the display name for the assigned issue
Commit ac367e2: feat: Regenerate all APIs to support self-signed JWTs
Commit bd5d389:
- feat: add new issue model API methods
- feat: support Dialogflow and user-specified participant IDs
- docs: update pubsub_notification_settings docs

Version 1.0.0-beta01, released 2021-08-10

Initial release.