Contact Center AI Insights v1 API - Class QaScorecardResult.Types.ScoreSource (2.19.0)

public sealed class QaScorecardResult.Types.ScoreSource : IMessage<QaScorecardResult.Types.ScoreSource>, IEquatable<QaScorecardResult.Types.ScoreSource>, IDeepCloneable<QaScorecardResult.Types.ScoreSource>, IBufferMessage, IMessage

Reference documentation and code samples for the Contact Center AI Insights v1 API class QaScorecardResult.Types.ScoreSource.

A scorecard result may have multiple sets of scores from varying sources, one of which becomes the "main" answer above. A ScoreSource represents each individual set of scores.

Inheritance

object > QaScorecardResult.Types.ScoreSource

Namespace

Google.Cloud.ContactCenterInsights.V1

Assembly

Google.Cloud.ContactCenterInsights.V1.dll

Constructors

ScoreSource()

public ScoreSource()

ScoreSource(ScoreSource)

public ScoreSource(QaScorecardResult.Types.ScoreSource other)
Parameter
Name Description
other QaScorecardResultTypesScoreSource

Properties

HasNormalizedScore

public bool HasNormalizedScore { get; }

Gets whether the "normalized_score" field is set

Property Value
Type Description
bool

HasPotentialScore

public bool HasPotentialScore { get; }

Gets whether the "potential_score" field is set

Property Value
Type Description
bool

HasScore

public bool HasScore { get; }

Gets whether the "score" field is set

Property Value
Type Description
bool

NormalizedScore

public double NormalizedScore { get; set; }

The normalized score, which is the score divided by the potential score.

Property Value
Type Description
double

PotentialScore

public double PotentialScore { get; set; }

The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.

Property Value
Type Description
double

QaTagResults

public RepeatedField<QaScorecardResult.Types.QaTagResult> QaTagResults { get; }

Collection of tags and their scores.

Property Value
Type Description
RepeatedFieldQaScorecardResultTypesQaTagResult

Score

public double Score { get; set; }

The overall numerical score of the result.

Property Value
Type Description
double

SourceType

public QaScorecardResult.Types.ScoreSource.Types.SourceType SourceType { get; set; }

What created the score.

Property Value
Type Description
QaScorecardResultTypesScoreSourceTypesSourceType