public sealed class QaScorecardResult.Types.ScoreSource : IMessage<QaScorecardResult.Types.ScoreSource>, IEquatable<QaScorecardResult.Types.ScoreSource>, IDeepCloneable<QaScorecardResult.Types.ScoreSource>, IBufferMessage, IMessage
Reference documentation and code samples for the Contact Center AI Insights v1 API class QaScorecardResult.Types.ScoreSource.
A scorecard result may have multiple sets of scores from varying sources, one of which becomes the "main" answer above. A ScoreSource represents each individual set of scores.
Implements
IMessageQaScorecardResultTypesScoreSource, IEquatableQaScorecardResultTypesScoreSource, IDeepCloneableQaScorecardResultTypesScoreSource, IBufferMessage, IMessageNamespace
Google.Cloud.ContactCenterInsights.V1Assembly
Google.Cloud.ContactCenterInsights.V1.dll
Constructors
ScoreSource()
public ScoreSource()
ScoreSource(ScoreSource)
public ScoreSource(QaScorecardResult.Types.ScoreSource other)
Parameter | |
---|---|
Name | Description |
other |
QaScorecardResultTypesScoreSource |
Properties
HasNormalizedScore
public bool HasNormalizedScore { get; }
Gets whether the "normalized_score" field is set
Property Value | |
---|---|
Type | Description |
bool |
HasPotentialScore
public bool HasPotentialScore { get; }
Gets whether the "potential_score" field is set
Property Value | |
---|---|
Type | Description |
bool |
HasScore
public bool HasScore { get; }
Gets whether the "score" field is set
Property Value | |
---|---|
Type | Description |
bool |
NormalizedScore
public double NormalizedScore { get; set; }
The normalized score, which is the score divided by the potential score.
Property Value | |
---|---|
Type | Description |
double |
PotentialScore
public double PotentialScore { get; set; }
The maximum potential overall score of the scorecard. Any questions
answered using na_value
are excluded from this calculation.
Property Value | |
---|---|
Type | Description |
double |
QaTagResults
public RepeatedField<QaScorecardResult.Types.QaTagResult> QaTagResults { get; }
Collection of tags and their scores.
Property Value | |
---|---|
Type | Description |
RepeatedFieldQaScorecardResultTypesQaTagResult |
Score
public double Score { get; set; }
The overall numerical score of the result.
Property Value | |
---|---|
Type | Description |
double |
SourceType
public QaScorecardResult.Types.ScoreSource.Types.SourceType SourceType { get; set; }
What created the score.
Property Value | |
---|---|
Type | Description |
QaScorecardResultTypesScoreSourceTypesSourceType |