Classes
Analysis
The analysis resource.
AnalysisName
Resource name for the Analysis resource.
AnalysisResult
The result of an analysis.
AnalysisResult.Types
Container for nested types declared in the AnalysisResult message type.
AnalysisResult.Types.CallAnalysisMetadata
Call-specific metadata created during analysis.
AnnotationBoundary
A point in a conversation that marks the start or the end of an annotation.
AnnotatorSelector
Selector of all available annotators and phrase matchers to run.
AnnotatorSelector.Types
Container for nested types declared in the AnnotatorSelector message type.
AnnotatorSelector.Types.SummarizationConfig
Configuration for summarization.
AnnotatorSelector.Types.SummarizationConfig.Types
Container for nested types declared in the SummarizationConfig message type.
AnswerFeedback
The feedback that the customer has about a certain answer in the conversation.
AnswerFeedback.Types
Container for nested types declared in the AnswerFeedback message type.
ArticleSuggestionData
Agent Assist Article Suggestion data.
BulkAnalyzeConversationsMetadata
The metadata for a bulk analyze conversations operation.
BulkAnalyzeConversationsRequest
The request to analyze conversations in bulk.
BulkAnalyzeConversationsResponse
The response for a bulk analyze conversations operation.
BulkDeleteConversationsMetadata
The metadata for a bulk delete conversations operation.
BulkDeleteConversationsRequest
The request to delete conversations in bulk.
BulkDeleteConversationsResponse
The response for a bulk delete conversations operation.
CalculateIssueModelStatsRequest
Request to get statistics of an issue model.
CalculateIssueModelStatsResponse
Response of querying an issue model's statistics.
CalculateStatsRequest
The request for calculating conversation statistics.
CalculateStatsResponse
The response for calculating conversation statistics.
CalculateStatsResponse.Types
Container for nested types declared in the CalculateStatsResponse message type.
CalculateStatsResponse.Types.TimeSeries
A time series representing conversations over time.
CalculateStatsResponse.Types.TimeSeries.Types
Container for nested types declared in the TimeSeries message type.
CalculateStatsResponse.Types.TimeSeries.Types.Interval
A single interval in a time series.
CallAnnotation
A piece of metadata that applies to a window of a call.
ContactCenterInsights
An API that lets users analyze and explore their business conversation data.
ContactCenterInsights.ContactCenterInsightsBase
Base class for server-side implementations of ContactCenterInsights
ContactCenterInsights.ContactCenterInsightsClient
Client for ContactCenterInsights
ContactCenterInsightsClient
ContactCenterInsights client wrapper, for convenient use.
ContactCenterInsightsClientBuilder
Builder class for ContactCenterInsightsClient to provide simple configuration of credentials, endpoint etc.
ContactCenterInsightsClientImpl
ContactCenterInsights client wrapper implementation, for convenient use.
ContactCenterInsightsSettings
Settings for ContactCenterInsightsClient instances.
Conversation
The conversation resource.
Conversation.Types
Container for nested types declared in the Conversation message type.
Conversation.Types.CallMetadata
Call-specific metadata.
Conversation.Types.QualityMetadata
Conversation metadata related to quality management.
Conversation.Types.QualityMetadata.Types
Container for nested types declared in the QualityMetadata message type.
Conversation.Types.QualityMetadata.Types.AgentInfo
Information about an agent involved in the conversation.
Conversation.Types.Transcript
A message representing the transcript of a conversation.
Conversation.Types.Transcript.Types
Container for nested types declared in the Transcript message type.
Conversation.Types.Transcript.Types.TranscriptSegment
A segment of a full transcript.
Conversation.Types.Transcript.Types.TranscriptSegment.Types
Container for nested types declared in the TranscriptSegment message type.
Conversation.Types.Transcript.Types.TranscriptSegment.Types.DialogflowSegmentMetadata
Metadata from Dialogflow relating to the current transcript segment.
Conversation.Types.Transcript.Types.TranscriptSegment.Types.WordInfo
Word-level info for words in a transcript.
ConversationDataSource
The conversation source, which is a combination of transcript and audio.
ConversationLevelSentiment
One channel of conversation-level sentiment data.
ConversationName
Resource name for the Conversation resource.
ConversationParticipant
The call participant speaking for a given utterance.
ConversationParticipant.Types
Container for nested types declared in the ConversationParticipant message type.
ConversationProfileName
Resource name for the ConversationProfile resource.
ConversationSummarizationSuggestionData
Conversation summarization suggestion data.
CreateAnalysisOperationMetadata
Metadata for a create analysis operation.
CreateAnalysisRequest
The request to create an analysis.
CreateConversationRequest
Request to create a conversation.
CreateIssueModelMetadata
Metadata for creating an issue model.
CreateIssueModelRequest
The request to create an issue model.
CreatePhraseMatcherRequest
Request to create a phrase matcher.
CreateViewRequest
The request to create a view.
DeleteAnalysisRequest
The request to delete an analysis.
DeleteConversationRequest
The request to delete a conversation.
DeleteIssueModelMetadata
Metadata for deleting an issue model.
DeleteIssueModelRequest
The request to delete an issue model.
DeleteIssueRequest
The request to delete an issue.
DeletePhraseMatcherRequest
The request to delete a phrase matcher.
DeleteViewRequest
The request to delete a view.
DeployIssueModelMetadata
Metadata for deploying an issue model.
DeployIssueModelRequest
The request to deploy an issue model.
DeployIssueModelResponse
The response to deploy an issue model.
DialogflowIntent
The data for a Dialogflow intent. Represents a detected intent in the conversation, e.g. MAKES_PROMISE.
DialogflowInteractionData
Dialogflow interaction data.
DialogflowSource
A Dialogflow source of conversation data.
Entity
The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.
Entity.Types
Container for nested types declared in the Entity message type.
EntityMentionData
The data for an entity mention annotation.
This represents a mention of an Entity in the conversation.
EntityMentionData.Types
Container for nested types declared in the EntityMentionData message type.
ExactMatchConfig
Exact match configuration.
ExportInsightsDataMetadata
Metadata for an export insights operation.
ExportInsightsDataRequest
The request to export insights.
ExportInsightsDataRequest.Types
Container for nested types declared in the ExportInsightsDataRequest message type.
ExportInsightsDataRequest.Types.BigQueryDestination
A BigQuery Table Reference.
ExportInsightsDataResponse
Response for an export insights operation.
FaqAnswerData
Agent Assist frequently-asked-question answer data.
GcsSource
A Cloud Storage source of conversation data.
GetAnalysisRequest
The request to get an analysis.
GetConversationRequest
The request to get a conversation.
GetIssueModelRequest
The request to get an issue model.
GetIssueRequest
The request to get an issue.
GetPhraseMatcherRequest
The request to get a a phrase matcher.
GetSettingsRequest
The request to get project-level settings.
GetViewRequest
The request to get a view.
HoldData
The data for a hold annotation.
IngestConversationsMetadata
The metadata for an IngestConversations operation.
IngestConversationsMetadata.Types
Container for nested types declared in the IngestConversationsMetadata message type.
IngestConversationsMetadata.Types.IngestConversationsStats
Statistics for IngestConversations operation.
IngestConversationsRequest
The request to ingest conversations.
IngestConversationsRequest.Types
Container for nested types declared in the IngestConversationsRequest message type.
IngestConversationsRequest.Types.ConversationConfig
Configuration that applies to all conversations.
IngestConversationsRequest.Types.GcsSource
Configuration for Cloud Storage bucket sources.
IngestConversationsRequest.Types.GcsSource.Types
Container for nested types declared in the GcsSource message type.
IngestConversationsRequest.Types.TranscriptObjectConfig
Configuration for processing transcript objects.
IngestConversationsResponse
The response to an IngestConversations operation.
Intent
The data for an intent. Represents a detected intent in the conversation, for example MAKES_PROMISE.
IntentMatchData
The data for an intent match. Represents an intent match for a text segment in the conversation. A text segment can be part of a sentence, a complete sentence, or an utterance with multiple sentences.
InterruptionData
The data for an interruption annotation.
Issue
The issue resource.
IssueAssignment
Information about the issue.
IssueMatchData
The data for an issue match annotation.
IssueModel
The issue model resource.
IssueModel.Types
Container for nested types declared in the IssueModel message type.
IssueModel.Types.InputDataConfig
Configs for the input data used to create the issue model.
IssueModelLabelStats
Aggregated statistics about an issue model.
IssueModelLabelStats.Types
Container for nested types declared in the IssueModelLabelStats message type.
IssueModelLabelStats.Types.IssueStats
Aggregated statistics about an issue.
IssueModelName
Resource name for the IssueModel resource.
IssueModelResult
Issue Modeling result on a conversation.
IssueName
Resource name for the Issue resource.
ListAnalysesRequest
The request to list analyses.
ListAnalysesResponse
The response to list analyses.
ListConversationsRequest
Request to list conversations.
ListConversationsResponse
The response of listing conversations.
ListIssueModelsRequest
Request to list issue models.
ListIssueModelsResponse
The response of listing issue models.
ListIssuesRequest
Request to list issues.
ListIssuesResponse
The response of listing issues.
ListPhraseMatchersRequest
Request to list phrase matchers.
ListPhraseMatchersResponse
The response of listing phrase matchers.
ListViewsRequest
The request to list views.
ListViewsResponse
The response of listing views.
ParticipantName
Resource name for the Participant resource.
PhraseMatchData
The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.
PhraseMatchRule
The data for a phrase match rule.
PhraseMatchRuleConfig
Configuration information of a phrase match rule.
PhraseMatchRuleGroup
A message representing a rule in the phrase matcher.
PhraseMatchRuleGroup.Types
Container for nested types declared in the PhraseMatchRuleGroup message type.
PhraseMatcher
The phrase matcher resource.
PhraseMatcher.Types
Container for nested types declared in the PhraseMatcher message type.
PhraseMatcherName
Resource name for the PhraseMatcher resource.
RecognizerName
Resource name for the Recognizer resource.
RedactionConfig
DLP resources used for redaction while ingesting conversations.
RuntimeAnnotation
An annotation that was generated during the customer and agent interaction.
SentimentData
The data for a sentiment annotation.
Settings
The settings resource.
Settings.Types
Container for nested types declared in the Settings message type.
Settings.Types.AnalysisConfig
Default configuration when creating Analyses in Insights.
SettingsName
Resource name for the Settings resource.
SilenceData
The data for a silence annotation.
SmartComposeSuggestionData
Agent Assist Smart Compose suggestion data.
SmartReplyData
Agent Assist Smart Reply data.
SpeechConfig
Speech-to-Text configuration.
UndeployIssueModelMetadata
Metadata for undeploying an issue model.
UndeployIssueModelRequest
The request to undeploy an issue model.
UndeployIssueModelResponse
The response to undeploy an issue model.
UpdateConversationRequest
The request to update a conversation.
UpdateIssueModelRequest
The request to update an issue model.
UpdateIssueRequest
The request to update an issue.
UpdatePhraseMatcherRequest
The request to update a phrase matcher.
UpdateSettingsRequest
The request to update project-level settings.
UpdateViewRequest
The request to update a view.
UploadConversationMetadata
The metadata for an UploadConversation operation.
UploadConversationRequest
Request to upload a conversation.
View
The View resource.
ViewName
Resource name for the View resource.
Enums
AnalysisName.ResourceNameType
The possible contents of AnalysisName.
AnalysisResult.MetadataOneofCase
Enum of possible cases for the "metadata" oneof.
AnnotationBoundary.DetailedBoundaryOneofCase
Enum of possible cases for the "detailed_boundary" oneof.
AnnotatorSelector.Types.SummarizationConfig.ModelSourceOneofCase
Enum of possible cases for the "model_source" oneof.
AnnotatorSelector.Types.SummarizationConfig.Types.SummarizationModel
Summarization model to use, if conversation_profile is not used.
AnswerFeedback.Types.CorrectnessLevel
The correctness level of an answer.
CallAnnotation.DataOneofCase
Enum of possible cases for the "data" oneof.
Conversation.ExpirationOneofCase
Enum of possible cases for the "expiration" oneof.
Conversation.MetadataOneofCase
Enum of possible cases for the "metadata" oneof.
Conversation.Types.Medium
Possible media for the conversation.
ConversationDataSource.SourceOneofCase
Enum of possible cases for the "source" oneof.
ConversationName.ResourceNameType
The possible contents of ConversationName.
ConversationParticipant.ParticipantOneofCase
Enum of possible cases for the "participant" oneof.
ConversationParticipant.Types.Role
The role of the participant.
ConversationProfileName.ResourceNameType
The possible contents of ConversationProfileName.
ConversationView
Represents the options for viewing a conversation.
Entity.Types.Type
The type of the entity. For most entity types, the associated metadata is a
Wikipedia URL (wikipedia_url) and Knowledge Graph MID (mid). The table
below lists the associated fields for entities that have different
metadata.
EntityMentionData.Types.MentionType
The supported types of mentions.
ExportInsightsDataRequest.DestinationOneofCase
Enum of possible cases for the "destination" oneof.
ExportInsightsDataRequest.Types.WriteDisposition
Specifies the action that occurs if the destination table already exists.
IngestConversationsRequest.ObjectConfigOneofCase
Enum of possible cases for the "object_config" oneof.
IngestConversationsRequest.SourceOneofCase
Enum of possible cases for the "source" oneof.
IngestConversationsRequest.Types.GcsSource.Types.BucketObjectType
IssueModel.Types.ModelType
Type of the model.
IssueModel.Types.State
State of the model.
IssueModelName.ResourceNameType
The possible contents of IssueModelName.
IssueName.ResourceNameType
The possible contents of IssueName.
ParticipantName.ResourceNameType
The possible contents of ParticipantName.
PhraseMatchRuleConfig.ConfigOneofCase
Enum of possible cases for the "config" oneof.
PhraseMatchRuleGroup.Types.PhraseMatchRuleGroupType
Specifies how to combine each phrase match rule for whether there is a match.
PhraseMatcher.Types.PhraseMatcherType
Specifies how to combine each phrase match rule group to determine whether there is a match.
PhraseMatcherName.ResourceNameType
The possible contents of PhraseMatcherName.
RecognizerName.ResourceNameType
The possible contents of RecognizerName.
RuntimeAnnotation.DataOneofCase
Enum of possible cases for the "data" oneof.
SettingsName.ResourceNameType
The possible contents of SettingsName.
ViewName.ResourceNameType
The possible contents of ViewName.