Namespace Google.Cloud.ContactCenterInsights.V1

Classes

Analysis

The analysis resource.

AnalysisName

Resource name for the Analysis resource.

AnalysisResult

The result of an analysis.

AnalysisResult.Types

Container for nested types declared in the AnalysisResult message type.

AnalysisResult.Types.CallAnalysisMetadata

Call-specific metadata created during analysis.

AnnotationBoundary

A point in a conversation that marks the start or the end of an annotation.

AnswerFeedback

The feedback that the customer has about a certain answer in the conversation.

AnswerFeedback.Types

Container for nested types declared in the AnswerFeedback message type.

ArticleSuggestionData

Agent Assist Article Suggestion data.

CalculateIssueModelStatsRequest

Request to get statistics of an issue model.

CalculateIssueModelStatsResponse

Response of querying an issue model's statistics.

CalculateStatsRequest

The request for calculating conversation statistics.

CalculateStatsResponse

The response for calculating conversation statistics.

CalculateStatsResponse.Types

Container for nested types declared in the CalculateStatsResponse message type.

CalculateStatsResponse.Types.TimeSeries

A time series representing conversations over time.

CalculateStatsResponse.Types.TimeSeries.Types

Container for nested types declared in the TimeSeries message type.

CalculateStatsResponse.Types.TimeSeries.Types.Interval

A single interval in a time series.

CallAnnotation

A piece of metadata that applies to a window of a call.

ContactCenterInsights

An API that lets users analyze and explore their business conversation data.

ContactCenterInsights.ContactCenterInsightsBase

Base class for server-side implementations of ContactCenterInsights

ContactCenterInsights.ContactCenterInsightsClient

Client for ContactCenterInsights

ContactCenterInsightsClient

ContactCenterInsights client wrapper, for convenient use.

ContactCenterInsightsClientBuilder

Builder class for ContactCenterInsightsClient to provide simple configuration of credentials, endpoint etc.

ContactCenterInsightsClientImpl

ContactCenterInsights client wrapper implementation, for convenient use.

ContactCenterInsightsSettings

Settings for ContactCenterInsightsClient instances.

Conversation

The conversation resource.

Conversation.Types

Container for nested types declared in the Conversation message type.

Conversation.Types.CallMetadata

Call-specific metadata.

Conversation.Types.Transcript

A message representing the transcript of a conversation.

Conversation.Types.Transcript.Types

Container for nested types declared in the Transcript message type.

Conversation.Types.Transcript.Types.TranscriptSegment

A segment of a full transcript.

Conversation.Types.Transcript.Types.TranscriptSegment.Types

Container for nested types declared in the TranscriptSegment message type.

Conversation.Types.Transcript.Types.TranscriptSegment.Types.DialogflowSegmentMetadata

Metadata from Dialogflow relating to the current transcript segment.

Conversation.Types.Transcript.Types.TranscriptSegment.Types.WordInfo

Word-level info for words in a transcript.

ConversationDataSource

The conversation source, which is a combination of transcript and audio.

ConversationLevelSentiment

One channel of conversation-level sentiment data.

ConversationName

Resource name for the Conversation resource.

ConversationParticipant

The call participant speaking for a given utterance.

ConversationParticipant.Types

Container for nested types declared in the ConversationParticipant message type.

CreateAnalysisOperationMetadata

Metadata for a create analysis operation.

CreateAnalysisRequest

The request to create an analysis.

CreateConversationRequest

Request to create a conversation.

CreateIssueModelMetadata

Metadata for creating an issue model.

CreateIssueModelRequest

The request to create an issue model.

CreatePhraseMatcherRequest

Request to create a phrase matcher.

CreateViewRequest

The request to create a view.

DeleteAnalysisRequest

The request to delete an analysis.

DeleteConversationRequest

The request to delete a conversation.

DeleteIssueModelMetadata

Metadata for deleting an issue model.

DeleteIssueModelRequest

The request to delete an issue model.

DeletePhraseMatcherRequest

The request to delete a phrase matcher.

DeleteViewRequest

The request to delete a view.

DeployIssueModelMetadata

Metadata for deploying an issue model.

DeployIssueModelRequest

The request to deploy an issue model.

DeployIssueModelResponse

The response to deploy an issue model.

DialogflowIntent

The data for a Dialogflow intent. Represents a detected intent in the conversation, e.g. MAKES_PROMISE.

DialogflowInteractionData

Dialogflow interaction data.

DialogflowSource

A Dialogflow source of conversation data.

Entity

The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.

Entity.Types

Container for nested types declared in the Entity message type.

EntityMentionData

The data for an entity mention annotation. This represents a mention of an Entity in the conversation.

EntityMentionData.Types

Container for nested types declared in the EntityMentionData message type.

ExactMatchConfig

Exact match configuration.

ExportInsightsDataMetadata

Metadata for an export insights operation.

ExportInsightsDataRequest

The request to export insights.

ExportInsightsDataRequest.Types

Container for nested types declared in the ExportInsightsDataRequest message type.

ExportInsightsDataRequest.Types.BigQueryDestination

A BigQuery Table Reference.

ExportInsightsDataResponse

Response for an export insights operation.

FaqAnswerData

Agent Assist frequently-asked-question answer data.

GcsSource

A Cloud Storage source of conversation data.

GetAnalysisRequest

The request to get an analysis.

GetConversationRequest

The request to get a conversation.

GetIssueModelRequest

The request to get an issue model.

GetIssueRequest

The request to get an issue.

GetPhraseMatcherRequest

The request to get a a phrase matcher.

GetSettingsRequest

The request to get project-level settings.

GetViewRequest

The request to get a view.

HoldData

The data for a hold annotation.

Intent

The data for an intent. Represents a detected intent in the conversation, for example MAKES_PROMISE.

IntentMatchData

The data for an intent match. Represents an intent match for a text segment in the conversation. A text segment can be part of a sentence, a complete sentence, or an utterance with multiple sentences.

InterruptionData

The data for an interruption annotation.

Issue

The issue resource.

IssueAssignment

Information about the issue.

IssueModel

The issue model resource.

IssueModel.Types

Container for nested types declared in the IssueModel message type.

IssueModel.Types.InputDataConfig

Configs for the input data used to create the issue model.

IssueModelLabelStats

Aggregated statistics about an issue model.

IssueModelLabelStats.Types

Container for nested types declared in the IssueModelLabelStats message type.

IssueModelLabelStats.Types.IssueStats

Aggregated statistics about an issue.

IssueModelName

Resource name for the IssueModel resource.

IssueModelResult

Issue Modeling result on a conversation.

IssueName

Resource name for the Issue resource.

ListAnalysesRequest

The request to list analyses.

ListAnalysesResponse

The response to list analyses.

ListConversationsRequest

Request to list conversations.

ListConversationsResponse

The response of listing conversations.

ListIssueModelsRequest

Request to list issue models.

ListIssueModelsResponse

The response of listing issue models.

ListIssuesRequest

Request to list issues.

ListIssuesResponse

The response of listing issues.

ListPhraseMatchersRequest

Request to list phrase matchers.

ListPhraseMatchersResponse

The response of listing phrase matchers.

ListViewsRequest

The request to list views.

ListViewsResponse

The response of listing views.

ParticipantName

Resource name for the Participant resource.

PhraseMatchData

The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.

PhraseMatcher

The phrase matcher resource.

PhraseMatcher.Types

Container for nested types declared in the PhraseMatcher message type.

PhraseMatcherName

Resource name for the PhraseMatcher resource.

PhraseMatchRule

The data for a phrase match rule.

PhraseMatchRuleConfig

Configuration information of a phrase match rule.

PhraseMatchRuleGroup

A message representing a rule in the phrase matcher.

PhraseMatchRuleGroup.Types

Container for nested types declared in the PhraseMatchRuleGroup message type.

RuntimeAnnotation

An annotation that was generated during the customer and agent interaction.

SentimentData

The data for a sentiment annotation.

Settings

The settings resource.

Settings.Types

Container for nested types declared in the Settings message type.

Settings.Types.AnalysisConfig

Default configuration when creating Analyses in Insights.

SettingsName

Resource name for the Settings resource.

SilenceData

The data for a silence annotation.

SmartComposeSuggestionData

Agent Assist Smart Compose suggestion data.

SmartReplyData

Agent Assist Smart Reply data.

UndeployIssueModelMetadata

Metadata for undeploying an issue model.

UndeployIssueModelRequest

The request to undeploy an issue model.

UndeployIssueModelResponse

The response to undeploy an issue model.

UpdateConversationRequest

The request to update a conversation.

UpdateIssueModelRequest

The request to update an issue model.

UpdateIssueRequest

The request to update an issue.

UpdatePhraseMatcherRequest

The request to update a phrase matcher.

UpdateSettingsRequest

The request to update project-level settings.

UpdateViewRequest

The request to update a view.

View

The View resource.

ViewName

Resource name for the View resource.

Enums

AnalysisName.ResourceNameType

The possible contents of AnalysisName.

AnalysisResult.MetadataOneofCase

Enum of possible cases for the "metadata" oneof.

AnnotationBoundary.DetailedBoundaryOneofCase

Enum of possible cases for the "detailed_boundary" oneof.

AnswerFeedback.Types.CorrectnessLevel

The correctness level of an answer.

CallAnnotation.DataOneofCase

Enum of possible cases for the "data" oneof.

Conversation.ExpirationOneofCase

Enum of possible cases for the "expiration" oneof.

Conversation.MetadataOneofCase

Enum of possible cases for the "metadata" oneof.

Conversation.Types.Medium

Possible media for the conversation.

ConversationDataSource.SourceOneofCase

Enum of possible cases for the "source" oneof.

ConversationName.ResourceNameType

The possible contents of ConversationName.

ConversationParticipant.ParticipantOneofCase

Enum of possible cases for the "participant" oneof.

ConversationParticipant.Types.Role

The role of the participant.

ConversationView

Represents the options for views of a conversation.

Entity.Types.Type

The type of the entity. For most entity types, the associated metadata is a Wikipedia URL (wikipedia_url) and Knowledge Graph MID (mid). The table below lists the associated fields for entities that have different metadata.

EntityMentionData.Types.MentionType

The supported types of mentions.

ExportInsightsDataRequest.DestinationOneofCase

Enum of possible cases for the "destination" oneof.

ExportInsightsDataRequest.Types.WriteDisposition

Specifies the action that occurs if the destination table already exists.

IssueModel.Types.State

State of the model.

IssueModelName.ResourceNameType

The possible contents of IssueModelName.

IssueName.ResourceNameType

The possible contents of IssueName.

ParticipantName.ResourceNameType

The possible contents of ParticipantName.

PhraseMatcher.Types.PhraseMatcherType

Specifies how to combine each phrase match rule group to determine whether there is a match.

PhraseMatcherName.ResourceNameType

The possible contents of PhraseMatcherName.

PhraseMatchRuleConfig.ConfigOneofCase

Enum of possible cases for the "config" oneof.

PhraseMatchRuleGroup.Types.PhraseMatchRuleGroupType

Specifies how to combine each phrase match rule for whether there is a match.

RuntimeAnnotation.DataOneofCase

Enum of possible cases for the "data" oneof.

SettingsName.ResourceNameType

The possible contents of SettingsName.

ViewName.ResourceNameType

The possible contents of ViewName.