Contact Center AI Insights v1 API - Class Conversation.Types.QualityMetadata (2.18.0)

public sealed class Conversation.Types.QualityMetadata : IMessage<Conversation.Types.QualityMetadata>, IEquatable<Conversation.Types.QualityMetadata>, IDeepCloneable<Conversation.Types.QualityMetadata>, IBufferMessage, IMessage

Reference documentation and code samples for the Contact Center AI Insights v1 API class Conversation.Types.QualityMetadata.

Conversation metadata related to quality management.

Inheritance

object > Conversation.Types.QualityMetadata

Implements

IMessage Conversation Types QualityMetadata, IEquatable Conversation Types QualityMetadata, IDeepCloneable Conversation Types QualityMetadata, IBufferMessage, IMessage

Inherited Members

object.GetHashCode()

object.GetType()

object.ToString()

Namespace

Google.Cloud.ContactCenterInsights.V1

Assembly

Google.Cloud.ContactCenterInsights.V1.dll

Constructors

QualityMetadata()

public QualityMetadata()

QualityMetadata(QualityMetadata)

public QualityMetadata(Conversation.Types.QualityMetadata other)

Parameter
Name	Description
`other`	`ConversationTypesQualityMetadata`

Properties

AgentInfo

public RepeatedField<Conversation.Types.QualityMetadata.Types.AgentInfo> AgentInfo { get; }

Information about agents involved in the call.

Property Value
Type	Description
`RepeatedFieldConversationTypesQualityMetadataTypesAgentInfo`

CustomerSatisfactionRating

public int CustomerSatisfactionRating { get; set; }

An arbitrary integer value indicating the customer's satisfaction rating.

Property Value
Type	Description
`int`

MenuPath

public string MenuPath { get; set; }

An arbitrary string value specifying the menu path the customer took.

Property Value
Type	Description
`string`

WaitDuration

public Duration WaitDuration { get; set; }

The amount of time the customer waited to connect with an agent.

Property Value
Type	Description
`Duration`