Interact naturally and accurately
Deliver more natural customer experiences with virtual agents that support multi-turn conversations with supplemental questions and are built with the deep learning technologies that power Google Assistant.
Build quickly, deploy universally
Reduce development time from days to minutes with a visual builder and prebuilt agents. Then easily deploy across your contact center and digital channels, including web, mobile, and messaging services.
Manage and scale with ease
Easily manage your virtual agents with end-to-end CI/CD through versioning and continuous evaluation and with flow-based modules that allow scaling up to 20 independent flows and 40,000 intents for each agent.
Visual flow builder
Reduce development time with interactive flow visualizations that allow builders to quickly see, understand, edit, and share their work. It also allows for easy collaboration across teams.
Build once, deploy everywhere—in your contact centers and digital channels. Seamlessly integrate your agents across platforms including web, mobile, and messenger and with telephony partners such as Genesys, Avaya, and Cisco.
Improve your call/chat containment rate with the latest BERT-based natural language understanding (NLU) models that are capable of recognizing intent and context accurately and efficiently in more complex use cases.
State-based data models
Reuse intents, intuitively define transitions and data conditions, and handle supplemental questions—allowing customers to deviate from the main topic, then gracefully return to the main flow.
Take care of all your agent management needs including CI/CD, analytics, experiments, and bot evaluation inside Dialogflow—you don't need any other custom softwares.
Learn from customers using Dialogflow
Malaysia Airlines streamlines flight search, booking, and payment for its customers with a chatbot.
DPD UK uses Dialogflow to resolve over 32% of customer queries on its parcel tracking app.
Domino's simplifies ordering pizza using Google Cloud's conversational technology.
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Dialogflow CX basics
Review the basics of using Dialogflow CX and an overview of the most important concepts.
Dialogflow CX quickstarts
Learn how to get started with Dialogflow CX from setting up, to building using the console, and to interacting with an agent using the API.
Dialogflow ES basics
Learn the basics of using Dialogflow ES with an overview of the most important concepts.
Dialogflow ES quickstarts
See how you can get started and running with Dialogflow ES.
Give customers 24/7 access to immediate conversational self-service, with seamless handoffs to human agents for more complex issues by building virtual agents and interactive voice response (IVR) that can perform tasks such as scheduling appointments, answering common questions, or assisting a customer with simple requests.
Connect with your customers on their preferred platform, at any time, from anywhere in the world. Whether your customers want to ask common questions or access specific information, text virtual agents offer an instant and satisfying experience for customers who want quick and accurate responses.
Dialogflow ES (Essentials)
Multilingual support: engage with your global
Analytics: gain insights into agent performance and
Omnichannel integration: build once, deploy across your
contact center and digital channels
Prebuilt agents: accelerate time to production with a
library of agents prepared for common use cases
Advanced AI: take advantage of best machine learning
models developed by Google Research
Visual flow builder: quickly see, understand, edit, and
share work with interactive flow visualizations
State-based models: switch between topics and manage
complex flows with ease
Supplemental questions: handle deviations in
conversations, then gracefully return to the main flow
Native IVR settings: optimize for Contact Center AI
Flow-based modules: manage your agents easily and work
on independent flows simultaneously
Testing: evaluate the quality of your agents to uncover
bugs and prevent regressions
End-to-end management: take care of all your agent
management needs inside Dialogflow
Speaker ID: Leverage biometric voice identification to
identify and verify users
Dialogflow ES (Essentials)