Dialogflow CX is an advanced development suite for creating conversational AI applications, including chatbots, voicebots, and IVR bots. It includes a visual bot-building platform, collaboration and versioning tools, and advanced IVR feature support, and is optimized for enterprise scale and complexity. Dialogflow CX is cross-platform and can connect to your own apps, existing telephony platforms, and digital platforms. Dialogflow CX users have access to Google Cloud Support and a service level agreement (SLA) for production deployments.
Google machine learning
With Dialogflow CX, enjoy the best of Google’s AI capabilities like advanced natural language models, optimized speech-to-text models, auto speech adaptation, and the latest text-to-speech advances.
Visual flow builder
Interactive flow visualizations allow conversation builders to quickly see, understand, edit, and share their work. It also allows for easy collaboration across teams.
Build once, deploy everywhere. You can build across platforms including web, mobile UI, and popular telephony integrations such as Genesys, Avaya, or Cisco, and digital channels.
Support enterprise scale—up to 40,000 intents—and handle complex customer questions while counting on enterprise-grade security, compliance, and regionalization.
Native IVR settings
Optimized for Contact Center AI deployments and integrates with popular telephony platforms like Genesys, Avaya, and Cisco. Supports IVR settings like barge-in, DTMF, and live agent hand-off.
State-based data models
Allows developers to reuse intents, intuitively define transitions and data conditions, and handle supplemental questions.
Allows modularization of bot for ease of management. Provides separate teams with the ability to work on independent flows using the same bot. Supports versioning and A/B tests for testing flow-based modules.
Dialogflow CX supports 20+ languages, enabling you to engage with more audiences by building multilingual agents with global reach.
Efficient customer experience
Provides end users with natural experiences that include multi-turn conversations. Handles supplementals, meaning it allows end users to deviate from the main topic, then gracefully returns to the main flow.
Advanced natural language and speech
Natural language understanding in Dialogflow Essentials lets developers take advantage of 40+ prebuilt agents as templates. Powered by Speech-to-Text and Text-to-Speech, Dialogflow Essentials supports real-time streaming and synchronous modes.
Quick to build and deploy
Fast and easy builder for small bots with single topic conversations. Perfect for simple interactions with growing customer needs.
Deploy across popular digital channels, including Google Assistant, Facebook Messenger, Slack, and more.
Dialogflow CX brings conversation state management to a whole new level.Lukasz Rewerenda, Principal Solutions Architect, Randstad (Netherlands)
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A product or feature listed on this page is in beta. For more information on our product launch stages, see here.
Cloud AI products comply with the SLA policies listed here. They may offer different latency or availability guarantees from other Google Cloud services.