Cost reduction
Enhanced security and increased observability
Improved scalability to support growth
Optimized agility with faster deployments
Facilitated innovation thanks to the rich functionality of Google Cloud’s managed services
Worldline has embarked on a strategic transformation by migrating its existing infrastructure to Google Cloud to modernize its systems, strengthen security, and anticipate the future needs of its customers.
Worldline has embarked on a strategic transformation by migrating its existing infrastructure to Google Cloud to modernize its systems, strengthen security, and anticipate the future needs of its customers.
Google Cloud: the technological foundation for a global ambition
A leader in electronic payment solutions, Worldline has established itself as a major player in the sector for several decades. Present in 56 countries and with more than 20,000 employees, the company processes millions of highly secure transactions daily for its customers.
Faced with the continued expansion of its activities, particularly in the North American market, and increasing security requirements, Worldline has made the strategic choice to modernize its infrastructure. "Outsourcing to the cloud represents much more than a simple technological evolution. It is an essential lever to anticipate the needs of tomorrow and support the growth of our sector. This transformation allows us to increase our agility in the face of market developments while offering more efficient solutions to our customers," emphasizes Justin Passalaqua, CEO of the Merchant Services division of Worldline North America.
After a thorough analysis of the main cloud service providers, Worldline chose Google Cloud for its technological excellence and its ability to meet the specific challenges of the payments sector.
Outsourcing to the cloud represents much more than a simple technological evolution. It is an essential lever to anticipate the needs of tomorrow and support the growth of our sector.
Justin Passalaqua
CEO of the Merchant Services division of Worldline North America
Claire Gayton, Head of Operations, ISO and Banking at Worldline North America, also highlights the critical importance of security in this choice: "Our industry is subject to strict regulations. Google Cloud's 'security by design' approach, particularly through Security Command Center and Cloud Identity, guarantees us optimal control and visibility over our environment."
"Switching your IT assets to the cloud is necessarily a critical project," adds Justin Passalaqua. "Beyond the purely technical aspects, Google Cloud's commitment has been decisive. The proximity of the teams, their responsiveness, their support and their ability to work hand in hand with our employees have really made the difference."
A global transformation initiated in the United States
Worldline's migration to Google Cloud is part of a global strategy, with the ambition of deploying this transformation across its platforms worldwide. Worldline Global has thus launched a hundred cloud projects in different regions, but it is in the United States that Worldline North America has chosen to begin its major transformation.
"The North American market, one of the most demanding in the world, is an ideal testing ground. Successfully completing our migration here demonstrates our ability to meet the highest standards and lays the foundation for our global rollout," explains Justin Passalaqua. "This pioneering approach will establish a proven model for the future migration of the group's other platforms, with the US project serving as a benchmark for all future deployments."
Our industry is subject to strict regulations. Google Cloud's 'security by design' approach, particularly through Security Command Center and Cloud Identity, guarantees us optimal control and visibility over our environment.
Claire Gayton
Head of Operations, ISO and Banking of Worldline North America
Changing engines in mid-flight: the challenge of a zero-impact outsourcing
Migrating a payment platform is like changing the engines of a plane in mid-flight. "In our sector, every second counts: a late payment or a security problem, and it's the trust of our customers that crumbles," emphasizes Claire Gayton. "We therefore opted for the construction of a cloud environment in parallel with our existing one in order to guarantee a smooth transition without impacting ongoing transactions. On D-Day, we will switch to Google Cloud with the goal of no impact for our customers."
To secure this transition, Google Cloud teams supported Worldline in implementing tools such as Security Command Center and Cloud Identity, which provide enhanced visibility and control over the cloud environment. "The rigor of the tests and direct access to Google Cloud experts allowed us to anticipate each step and minimize risks," adds Claire Gayton. "In case of unforeseen events, we have also planned 'failback' plans that guarantee a temporary return to our internal infrastructure."
Thanks to Google Cloud, we now have a modern and scalable infrastructure that not only meets current requirements but also prepares for the future. This solid foundation, combined with the expertise of the Google Cloud teams, will enable us to achieve our ambitions and strengthen our position as a technological leader in payments
Justin Passalaqua
CEO of the Merchant Services division of Worldline North America
A transformation that is already bearing fruit
Scheduled for later this year, the final migration of Worldline North America's operations to Google Cloud is expected to generate significant annual savings on infrastructure costs. Beyond the financial aspect, Worldline also anticipates a major optimization of its processes, particularly in the management of PCI (Payment Card Industry) compliance audits. "The automation and increased visibility offered by Google Cloud considerably simplify our compliance processes, freeing up time for innovation," notes Claire Gayton.
Outsourcing should also translate into greater agility. Freed from technical constraints, teams will be able to develop and deploy new features much faster. "Before, our development cycles were quarterly. With Google Cloud, we will be able to test and deploy continuously," says Claire Gayton.
Artificial intelligence at the heart of future ambitions
For Justin Passalaqua, however, this migration is only a first step towards a broader objective. "Our ambition is to establish ourselves as a technological leader in the payment sector. Artificial intelligence represents a major strategic opportunity, and our teams are already working on an AI roadmap for 2026."
The envisaged applications are multiple: analysis of transactional data to identify fraud patterns in real time, personalization of services, improvement of customer service using advanced chatbots, or predictive analysis to detect emerging opportunities and adjust business strategies.
"Thanks to Google Cloud, we now have a modern and scalable infrastructure that not only meets current requirements but also prepares for the future. This solid foundation, combined with the expertise of the Google Cloud teams, will enable us to achieve our ambitions and strengthen our position as a technological leader in payments," concludes Justin Passalaqua.
Worldline is a digital payment and transaction services company founded in 1972. A leader and the fourth largest player in the world, it operates in more than 50 countries and employs approximately 18,000 people. In 2023, the company achieved a turnover of 4.61 billion euros.
Industry: Finance
Location: North America
Products: Google Cloud, Apigee, Looker
