Apart from the platform's intuitiveness, UCARE.AI selected Google Cloud as its cloud provider of choice because Google is a pioneer in generative AI (gen AI) capabilities. “Google was the first to come up with the transformer architecture based on attention mechanisms, so as an AI company, it makes sense to work with them. Furthermore, what really sealed the deal for us was their MedLM model, and I believe we’re the first private company in the region to have access to it,” says Tan. 

For UCARE.AI, Vertex AI supports its two key products, namely AlgoDetect, which flags outliers within a health insurance claim to reduce claim fraud and AI Assessor that can augment human claim assessors. By using Gemini Pro together with MedLM, UCARE.AI AI Assessor is able to understand medical terminology, draft summaries and responses to be reviewed, helping customers save time as they can zoom in on the flagged claim details.

When it comes to their approach to AI, a key criterion for UCARE.AI is to ensure that all of its technology revolves around explainable AI. “We believe that for AI to be used ethically, it needs to be explainable. As such, we focus very heavily on explainable AI in all of our tools and products,” says Tan. This is in line with Google’s responsible AI principles, where a clear set of tools and frameworks around Explainable AI is available to users.

Being in the health insurance sector, data privacy and security are crucial. “We operate in a regulated industry whereby our customers are enterprises that hold high compliance standards,” says Tan. With Google Cloud products already meeting the required regulatory compliance, the team can work on developing new solutions without worrying about security and privacy at the platform level. 

“With Google Cloud taking care of the compliance matters and basic service level agreements (SLEs) at the platform level, we have one less thing to worry about and can focus on the business needs. This allows us to move at a much faster pace,” says Tan.

Technology is only as good as the people behind it, which is why support is critical in ensuring long-term business success. “We appreciate that Google Cloud provides our engineers training from time to time, which has been really helpful in keeping our engineers updated with the latest tools and capabilities in the market,” shares Tan. He adds that whenever issues arise, the Google Cloud team is always quick to respond. “We’re happy that Google has always been very prompt in providing us the support we need.” 

More recently, UCARE’s latest solution, ePAC, an AI-driven data analytics platform for faster claims processing launched on the Google Cloud Marketplace where it will be able to reach a wider audience from various industries. This collaboration will further enhance the relationship between both companies.

“We are looking forward to reaching, acquiring and serving customers globally with our AI solutions through our collaboration with Google,” says Tan.