2,500 hours saved by 31,778 answers to 222 users in three months generated with Gemini Enterprise
Generates accurate and contextual answers in seconds with Gemini Enterprise
Gemini Enterprise went live in three weeks due to ease of setup, configuration, and management through the Google Cloud console
FletcherTech deploys Gemini Enterprise to core data in 3 weeks, unlocking time savings and insights using contextual answers.
FletcherTech deploys Gemini Enterprise to core data in 3 weeks, unlocking time savings and insights using contextual answers.
Three weeks to value: deploying the AI assistant
FletcherTech, Fletcher Building’s technology division for its 30+ businesses, saw early on that AI could be a game-changer for speeding up work and making the company’s collective knowledge easier to tap into. Its goal was simple: weave AI into daily routines to boost productivity, elevate digital skills, and foster innovation to deliver real value for customers. But to make that vision possible, the company needed an AI solution that was both intuitive and deeply connected to the organization’s information sources – something previous pilots had struggled to achieve.
Faced with a challenge of rolling out a sophisticated AI platform to a diverse workforce, ranging from “Enthusiasts” to “Sceptics,” FletcherTech’s strategic choice to address this user base was the implementation of Gemini Enterprise, an AI-powered enterprise assistant.
Led by David Quenault, GM of Architecture, and Carmi Louw, change lead, the team devised a rollout strategy focused on three key pillars: Inspiration, Education, and Innovation, designed to motivate employees to find opportunities to make the most of AI to assist their current processes.
Establishing the correct technical foundation to enable this was equally critical. According to Quenault, a key differentiator for choosing Gemini Enterprise was the ease of setup, configuration, and management through the Google Cloud console. Crucially, the straightforward configuration of data connectors enabled FletcherTech to go live, with most of the core data sets, in three weeks.
The result was immediate and tangible: Over a three-month trial, Gemini Enterprise delivered 31,778 answers to 222 employees, saving more than 2,500 work hours – proving value early in its lifecycle.
Having a robust toolset for building custom agents is a key advantage. Using Vertex AI Agent Builder to quickly deploy and scale these agents ensures rapid time-to-production and accessibility for our teams. Furthermore, managing the environment as a dedicated Google Cloud project provides strong control over resources and access, giving us confidence in both management and cost governance.
David Quenault
GM of Architecture, FletcherTech
FletcherTech’s AI rollout was supported by a multi-channel communications plan including town halls, manager briefings, weekly drop-in demos, and employee portal updates. To drive adoption and showcase value, the team launched a Gemini Enterprise innovation challenge, featuring categories such as “Best Custom Agent” and “Time Saver.” The winning submission was a pair of AI agents that automate QA testing and instantly coach developers for skill improvement.
Contextual AI synthesizes sources in seconds for workflow automation
The success of custom tools such as the QA agents was rooted in the seamless integration of Gemini Enterprise with the IT team's existing core daily business systems, such as Jira, ServiceNow, and Sharepoint. This integration transformed the platform into a source of truth for information and workflow automation.
By providing this single, integrated UI, the team gained a unified space to find information, generate content, and analyze data using natural language. This efficiency and ease of use drove adoption: users now embed Gemini Enterprise into their daily routines, relying on it as an indispensable AI assistant for tasks from coding to strategic analysis.
With Gemini Enterprise, we're not just giving our team a new tool; we're fundamentally changing how they approach their work. The platform's ability to connect disparate data sources and provide intelligent, contextual answers has unlocked new levels of efficiency and creativity. Seeing the rapid adoption and the innovative solutions our teams are building is a testament to the power of Gemini Enterprise.
David Quenault
GM of Architecture, FletcherTech
For example, employees instantly pressure-test new strategies and models against organizational context, and resolve IT issues with simple prompts such as: “Using our data sources, give me a step-by-step guide on how to resolve <issue-no>,.’
The platform’s utility extends to critical data governance. Committed to privacy, FletcherTech uses Gemini Enterprise to audit key data sources for sensitive items such as plain text keys, salary, and personal data. Gemini Enterprise discovers these vulnerabilities, allowing the team to swiftly correct the data sources and eliminate significant hidden risks within the company’s underlying data ecosystem.
FletcherTech plans to continue expanding the capabilities of Gemini Enterprise by adding more custom agents and connecting to more tools and data sources. The platform’s ongoing success has solidified its position as a core tool within FletcherTech’s technology ecosystem, driving a new era of AI-powered productivity and innovation for the company’s internal operations.
FletcherTech is Fletcher Building's technology division, driving IT strategy and excellence across Fletcher Building’s 30 businesses in Australia, New Zealand, and the South Pacific.
Industry: Manufacturing
Location: New Zealand
Products: Gemini Enterprise, Google Cloud console, Vertex AI, Vertex AI Agent Builder
