Reconcile 750,000 toll transactions daily, with 270 million toll transactions processed since August 2023
Reduce time spent by call agents locating toll transactions - from 30 minutes to mere seconds
Scale toll processing up to 100,000 transactions every fifteen minutes – or over nine million transactions each day
CTRMA partnered with Google Public Sector and Deloitte to build an AI-driven platform to manage tolling data, consolidate multiple sources, and track 750,000+ daily transactions.
CTRMA partnered with Google Public Sector and Deloitte to build an AI-driven platform to manage tolling data, consolidate multiple sources, and track 750,000+ daily transactions.
Analyzing toll transactions to better serve motorists
The city of Austin is experiencing rapid population growth, which puts pressure on all the services in the area – and a lot more cars on the roads in Central Texas. With $800 million in road construction already underway, the Central Texas Regional Mobility Authority (CTRMA) knew it had to plan ahead to implement a road management system that could handle advanced analytics and integrate complex data from multiple sources, including road sensors, toll transactions, and cameras reading license plates from all over the country.
CTRMA recognized the need for a custom-built solution tailored to their specific requirements and chose Google Public Sector and Deloitte to design and build an in-house centralized data platform that could seamlessly support its high-volume datasets and standardize input from other roadway toll systems. By using Google Cloud's BigQuery for data management, Looker for analytics and visualization, and Apigee for third-party integrations, they designed the platform for scalability and flexibility to expand to new organizational needs.
We process 750,000 toll transactions each day – and that comes with associated revenue that we have to reconcile. We brought in over $225 million from this platform since it was launched in August 2023 and we've been extremely happy with the stability of the system.
Greg Mack
Director of IT, Central Texas Regional Mobility Authority
With a phased approach, they gradually rolled out the new system in August 2023. Greg Mack, Director of IT at CTRMA, says, "The cars never stop on the roads so we had to be careful when we switched from our legacy system. One of the best things we did was run the two systems in parallel for six months. Then the transition was seamless."
Building the road ahead with AI
We always keep the customer in mind, even though they may not see the processes behind their experience on the road. For this project we brought in a veteran team that was ready for the challenge. We’re proud of what we’ve accomplished so far and eager to keep up the momentum.
Greg Mack
Director of IT, Central Texas Regional Mobility Authority
After a year in operation, Mack points to many benefits. "We own the data and now we can see it in real time. With Google Cloud's Looker dashboards we're seeing trends that we may not have recognized before," he says. Agents in CTRMA's call center can see at a glance what transactions have been billed or paid and view trends by different parameters, like road, tag, or date. They can easily find any toll transaction and share images with motorists. "A job that took 30 minutes now takes a few seconds," Mack says. The platform has also lowered operational costs and saved time. It can easily scale up to process 100,000 transactions every fifteen minutes – or over nine million transactions each day.
For the next phase of this partnership, CTRMA plans to integrate real-time traffic data from Google Maps into a Traffic Management Center that can help ease road congestion and send help to motorists whose cars break down. With Gemini, agents and staff will be able to ask questions of the data in everyday language to find answers in real time.
The agency is expanding its data processing platform to recognize Federal Communications Commission transponders from other regional transit systems, and even adding point of sale transactions at parking garages. CTRMA's focus on continuous innovation and a commitment to improving the motorist experience sets the stage for safer driving and smoother travels on the road ahead.
The Central Texas Regional Mobility Authority is an independent agency established to build and maintain high-quality roadways and related transportation solutions in Williamson and Travis counties.
Industry: Government
Location: United States
Products: Apigee, BigQuery, Cloud Run, Data Fusion, Gemini, Looker, Security Command Center
About Google Cloud partner- Deloitte
Building on more than 175 years of service, Deloitte has helped businesses solve challenges and deliver sustainable results. As the world's largest consulting organization, Deloitte has the capabilities and experience to transform what's next into what's now.
