Ask-AI helps companies build a customer experience flywheel by enhancing customer-self-serve, boosting agent efficiency, reducing escalations, and making it easier for companies to continuously create and verify new knowledge. 

When companies add Ask-AI to their Help Centers, customers get immediate and helpful answers, deflecting tickets and reducing demand on support and success teams. 

For the cases where an agent is needed, Ask-AI helps automate common tasks and ensures reps have relevant information to help customers, minimizing customer touchpoints and improving customer satisfaction (CSAT) scores.

The AI Assistant’s capabilities—rewriting, summarizing, translating, and automating workflows—empower employees by answering their questions instantly, even within internal communication tools, by searching company-wide information across all systems.

Businesses utilizing Ask-AI enjoy significant improvements in their customer-facing teams’ response times, both in interactions with clients and within their businesses, as well as a better experience to employees and customers.

The results for customer-facing teams are tangible and measurable: Ask-AI clients reported a ~75%+ increase in overall tickets handled, ~50%+ improvement in support tickets closed, ~35%+ faster ticket response time, and ~20% reduction in internal tickets.

Google Cloud’s extensive data storage and advanced analysis capabilities empower Ask-AI to deliver a scalable, unified AI solution that helps businesses maximize the value of their data and drives better outcomes.

“We chose to build and host our product exclusively on Google Cloud due to their ease of use, unparalleled infrastructure, and forward-thinking approach. As we work to redefine how businesses and their employees interact with AI, Google’s reputation as a leader in AI innovation made them the clear choice for our platform,” says Ben Nachmani, Head of Partnerships, Ask-AI.

“By leveraging Google Cloud and advanced models like Gemini, we’re betting on the future of AI. Our goal is to contextualize Google’s powerful AI capabilities into business applications that drive value and transformation. With Google Cloud’s crucial infrastructure and technical support, we are able to offer a powerful, all-in-one AI solution to organizations that delivers real business value.”

Building on Google Cloud’s infrastructure and models like Gemini, Ask-AI dramatically consolidates the tech stack, allowing businesses to make the most of their company knowledge and customer-facing response, implementing data-driven decisions in essential applications, using a single source of truth.

Google Cloud’s extensive suite of tools and services enable Ask-AI to continue to refine and expand their solution, and develop models built to overcome the roadblocks of siloed and fragmented knowledge.

Google Cloud empowers Ask-AI with the technical and infrastructural foundation it needs to create a unified experience that seamlessly integrates with a company’s existing knowledge base, serving both employees and customers, and providing instant access to business analytics. 

But Google Cloud provides Ask-AI with much more than just the technical foundation needed to power their solutions—it offers strategic guidance and support that helps them continue to expand.

“I’ve been continuously impressed by the truly stellar support we’ve enjoyed from the Google Cloud team, and we’re grateful for their proactive collaboration and outreach. Launching on Marketplace and gaining instant access to Google's network of sellers, solutions engineers and account management has been absolutely incredible,” says Eyal Madar, VP of R&D, Ask-AI.

“Google Cloud’s agility and ability to react in real-time to our evolving needs and market trends has been an incredible asset for us,” Madar adds. Despite their status as an industry titan, provide us with individualized attention and guidance that directly enables our business to continue to grow and thrive.”

With Google Cloud’s continued support, Ask-AI is poised to expand its reach and offer its powerful unified AI solution to more organizations, empowering businesses across industries to optimize their workflows and improve customer interactions.