Conversational AI
Conversational AI for richer, more intuitive experiences
Improve customer acquisition, reduce cost to serve, and enhance customer experience with advanced conversational AI technologies powered by the best of Google AI.
New customers get up to $300 in free credits to try Agent Platform and other Google Cloud products.
Overview
What is conversational AI
Conversational AI is a type of artificial intelligence (AI) that can simulate human conversation. It is made possible by natural language processing (NLP), a field of AI that allows computers to understand and process human language and Google's foundation models that power new generative AI capabilities.
Google Cloud offers conversational AI as part of Agent Platform platform offerings like Customer Engagement Suite with Google AI.
How conversational AI works
Conversational AI works by using a combination of natural language processing (NLP), foundation models, and machine learning (ML).
Conversational AI systems are trained on large amounts of data, such as text and speech. This data is used to teach the system how to understand and process human language. The system then uses this knowledge to interact with humans in a natural way. It’s constantly learning from its interactions and improving its response quality over time.
Benefits of conversational AI
Reduce costs, and increase productivity and operational efficiency through automation
For example, conversational AI can automate tasks that are currently performed by humans and thereby reduce human errors and cut costs. Deliver better customer experience, achieve higher customer engagement and satisfaction
For example, conversational AI can provide a more personalized and engaging experience by remembering customer preferences and helping customers 24/7 when no human agents are around.
Examples of conversational AI
A few application examples of conversational AI technology:
Generative AI agents: these virtual agents use generative AI to power text or voice conversations
Chatbots: often used in customer service applications to answer questions and provide support
Virtual assistants: often voice-activated and can be used on mobile devices and smart speakers
Text-to-speech software: used to create audiobooks, or spoken directions
Speech recognition software: used to transcribe lectures, phone calls, captions, and more
Google Cloud's conversational AI offerings
A few examples include:
Agent Platform: our open and comprehensive platform that empowers enterprises to rapidly build, scale, and govern enterprise-grade agents grounded in your enterprise data
CX Agent Studio: platform for building both generative and deterministic conversational AI agents for the customer lifecycle
Text-to-Speech API: convert text into speech
Speech-to-Text API: convert speech into text
How It Works
Conversational AI technologies at Google Cloud come in as pre-trained ML models, available immediately through APIs, that tackle specific conversational needs, such as natural language processing, Text-to-Speech, Speech-to-Text, and Agent Platform APIs.
They also come in as a unified platform, solution, or service, that addresses enterprise-level complexities such as Agent Platform, Gemini Enterprise app, and Gemini Enterprise for Customer Experience.
Conversational AI technologies at Google Cloud come in as pre-trained ML models, available immediately through APIs, that tackle specific conversational needs, such as natural language processing, Text-to-Speech, Speech-to-Text, and Agent Platform APIs.
They also come in as a unified platform, solution, or service, that addresses enterprise-level complexities such as Agent Platform, Gemini Enterprise app, and Gemini Enterprise for Customer Experience.
Build conversational AI agents
Build your first AI agent
Create sophisticated multi-agent systems with simplicity using Agent Platform and Agent Development Kit (ADK). Build production-ready agents in Agent Studio, our low-code visual designer that simplifies agent development. You can visually map agent workflows, test responses in real time, and experiment with different configurations before deploying or transitioning to code.
Jumpstart your development with Agent Garden: a curated library that provides prebuilt agent samples. Each agent is tailored for specific tasks, such as documentation-grounded customer support or industry-specific research synthesis.
How-tos
Build your first AI agent
Create sophisticated multi-agent systems with simplicity using Agent Platform and Agent Development Kit (ADK). Build production-ready agents in Agent Studio, our low-code visual designer that simplifies agent development. You can visually map agent workflows, test responses in real time, and experiment with different configurations before deploying or transitioning to code.
Jumpstart your development with Agent Garden: a curated library that provides prebuilt agent samples. Each agent is tailored for specific tasks, such as documentation-grounded customer support or industry-specific research synthesis.
Build agents for customer support
Build a virtual agent with CX Agent Studio
CX Agent Studio provides virtual agent services for chatbots and contact centers. CX Agent Studio is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using CX Agent Studio, you can provide new and engaging ways for users to interact with your product.
How-tos
Build a virtual agent with CX Agent Studio
CX Agent Studio provides virtual agent services for chatbots and contact centers. CX Agent Studio is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using CX Agent Studio, you can provide new and engaging ways for users to interact with your product.
Build an AI-powered contact center
Build an AI-powered contact center with Gemini Enterprise for Customer Experience
Powered by AI technologies such as natural language processing, machine learning, and text and speech recognition, Gemini Enterprise for CX offers individual tools that target specific aspects of a contact center, for example CX Agent Studio for building conversational AI agents that can live across your customer touchpoints, Agent Assist for real-time assistance to human agents, and CX Insights for identifying call drivers and sentiment.
How-tos
Build an AI-powered contact center with Gemini Enterprise for Customer Experience
Powered by AI technologies such as natural language processing, machine learning, and text and speech recognition, Gemini Enterprise for CX offers individual tools that target specific aspects of a contact center, for example CX Agent Studio for building conversational AI agents that can live across your customer touchpoints, Agent Assist for real-time assistance to human agents, and CX Insights for identifying call drivers and sentiment.
