Virtual Agent Design and Delivery
Transform your virtual agent experience. Partner with Google Cloud experts to build an end-to-end Contact Center AI (CCAI) solution that uses Google’s AI powered virtual agents with Dialogflow CX. Use your virtual agent in mobile applications and websites, or to replace legacy IVR systems for a superior voice experience. Contact sales to get started. See our entire consulting portfolio.
Improve your customer experience
Is this offering right for you?
- Do your customers spend a long time navigating through a lengthy phone tree solution when they want to get anything done?
- Is your current virtual agent sounding rigid or robotic, or not performing up to your expectations?
- Would you like to deliver realistic, flexible, and human-like conversational experiences?
- Do you observe low deflection rates with your current virtual agent?
- Do you want to reduce costs of your contact center with the power of AI and automation?
Deliver human-like conversational experiences with us
Virtual agent design and implementation
Design and implement human-like conversational experiences with a Google AI powered virtual agent. Use Dialogflow to create a virtual agent from scratch or migrate an existing chatbot or IVR solution.
Increased speed and value
Google experts help you accelerate bot development and increase speed to value by using prebuilt agents and taxonomies. They also help you integrate your virtual agent with enterprise middleware fulfillment APIs.
Virtual agent best practices
Learn from Google’s expertise in virtual agent design best practices including intent design and steering, conversation design, bot architecture, and telephony integration architecture.