During the term of the Google Cloud Platform License Agreement or Google Cloud Platform Reseller Agreement (as applicable, the "Agreement"), the Covered Service will provide a Monthly Uptime Percentage to Customer as follows (the "Service Level Objective" or "SLO"):
|Covered Service||Monthly Uptime Percentage|
|Google Cloud Bigtable||>= 99.5%|
If Google does not meet the SLO, and if Customer meets its obligations under this SLA, Customer will be eligible to receive the Financial Credits described below. This SLA states Customer's sole and exclusive remedy for any failure by Google to meet the SLO. Capitalized terms used, but not defined, in this SLA, have the meanings given to them in the Agreement. If the Agreement is the Google Cloud Platform Reseller Agreement, then all references to "Customer" in this SLA mean "Reseller," and any Financial Credit(s) will only apply for impacted Reseller order(s) under the Agreement.
- "Covered Service" means Google Cloud Bigtable.
- "Downtime Period" means, with respect to any Production-Grade Google Cloud Bigtable Cluster, a continuous period of time during which fewer than 99% of nodes (rounded up) were available, where such availability is determined over one-minute increments by Google's server-side health monitoring.
- "Production-Grade Google Cloud Bigtable Cluster" means a Google Cloud Bigtable cluster with 3 or more nodes.
"Financial Credit" means the following for Google Cloud Bigtable:
Monthly Uptime Percentage Percentage of monthly bill for Google Cloud Bigtable cluster which does not meet SLO that will be credited to future monthly bills of Customer 99.0% – < 99.5% 10% 95.0% – < 99.0% 25% < 95.0% 50%
"Monthly Uptime Percentage" means the total number of minutes in a month, minus the total number of minutes of all Downtime Periods in a month, divided by the total number of minutes in a month.
Customer Must Request Financial Credit
In order to receive any of the Financial Credits described above, Customer must notify Google technical support within thirty days from the time Customer becomes eligible to receive a Financial Credit. Failure to comply with this requirement will forfeit Customer's right to receive a Financial Credit.
Maximum Financial Credit
The aggregate maximum number of Financial Credits to be issued by Google to Customer for any and all Downtime Periods that occur in a single billing month will not exceed 50% of the amount due by Customer for the Covered Service for the applicable month. Financial Credits will be made in the form of a monetary credit applied to future use of the Service and will be applied within 60 days after the Financial Credit was requested.
The SLA does not apply to any: (a) features or Services designated Alpha or Beta (unless otherwise set forth in the associated Documentation), (b) features or Services excluded from the SLA (in the associated Documentation) or (c) errors: (i) caused by factors outside of Google's reasonable control; (ii) that resulted from Customer's software or hardware or third party software or hardware, or both; (iii) that resulted from abuses or other behaviors that violate the Agreement; or (iv) that resulted from quotas listed in the Admin Console.