AlloyDB Service Level Agreement (SLA)

During the Term of the agreement under which Google has agreed to provide Google Cloud Platform to Customer (as applicable, the "Agreement"), the Covered Service will provide a Monthly Uptime Percentage to Customer (the "Service Level Objective" or "SLO") as follows:

Cloud Regions (excluding Mexico)

Cloud Region - Mexico

If Google does not meet the SLO, and if Customer meets its obligations under this SLA, Customer will be eligible to receive the Financial Credits described below. Monthly Uptime Percentage and Financial Credit are determined on a calendar month basis per Project per Region. This SLA states Customer's sole and exclusive remedy for any failure by Google to meet the SLO. Capitalized terms used in this SLA, but not defined in this SLA, have the meaning set forth in the Agreement. If the Agreement authorizes the resale or supply of Google Cloud Platform under a Google Cloud partner or reseller program, then all references to Customer in this SLA mean Partner or Reseller (as applicable), and any Financial Credit(s) will only apply for impacted Partner or Reseller order(s) under the Agreement.

The following definitions apply to the SLA.

• "Covered Service" means AlloyDB for PostgreSQL with high availability (Multi-zone) enabled.
• "Downtime" means all connection requests to an AlloyDB for PostgreSQL Instance with high availability fail.
• "Downtime Period" means one consecutive minute of Downtime. Partial minutes or intermittent Downtime for a period of less than one minute will not count towards any Downtime Periods.
• "Financial Credit" means the following in Cloud Regions (excluding Mexico):

• "Financial Credit" means the following in Cloud Region - Mexico:

• "Instance" means one virtual machine configuration environment of the Service.
• "Monthly Uptime Percentage" means the total number of minutes in a month, minus the number of minutes of Downtime suffered from all Downtime Periods in a month, divided by the total number of minutes in a month.
• "Multi-zone Instance" means an AlloyDB for PostgreSQL primary instance with high availability or an AlloyDB for PostgreSQL read pool instance with at least two nodes.
• "Region" means the applicable region identified at https://cloud.google.com/about/locations.

In order to receive any of the Financial Credits described above, Customer must notify Google technical support within thirty days from the time Customer becomes eligible to receive a Financial Credit. Customer must also provide Google with log files showing Downtime Periods and the date and time they occurred. Failure to comply with this requirement will forfeit Customer’s right to receive a Financial Credit.

The maximum aggregate number of Financial Credits issued by Google to Customer for all Downtime Periods in a single billing month will not exceed 50% of the amount due from Customer for the applicable Covered Service for the applicable month. Financial Credits will be in the form of a monetary credit applied to future use of the Covered Service and will be applied within 60 days after the Financial Credit was requested.

The SLA does not apply to any (a) features or services designated pre-general availability (unless otherwise set forth in the associated Documentation); (b) features or services excluded from the SLA (in the associated Documentation), for example those listed in the AlloyDB for PostgreSQL operational guidelines, (c) features or services that have been deprecated; or (d) errors (i) caused by factors outside of Google’s reasonable control; (ii) that resulted from Customer’s software or hardware or third party software or hardware, or both; (iii) that resulted from abuses or other behaviors that violate the Agreement; (iv) that resulted from quotas applied by the system or listed in the Documentation; or (v) that resulted from Customer’s instance resizing or instance restart.