Uploading data overview
Learn the basics about data that can be uploaded to Agent Assist.
Upload conversation data to create a conversation dataset.
Upload articles or FAQ documents to create a knowledge base.
Training a model
Train a Smart Reply model using your uploaded data.
Creating a conversation profile
Set parameters on suggestions offered to your human agents using a conversation profile.
Using the Agent Assist simulator
Learn how to use the Agent Assist simulator to test your conversation profiles.
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