Sentiment Analysis is a feature that analyzes messages from both a human agent and end-user to determine emotional intent. You can enable it during conversation profile creation or editing. If you are editing an existing conversation profile, you will only see the effects in conversations after the conversation profile updates. You also have the option to enable Sentiment Analysis when you create a conversation profile using the Agent Assist console.
- Send a
createConversationrequest using a
ConversationProfilewith this feature enabled.
- If the conversation is with a human agent, no further settings are needed.
Sentiment results are returned in
- If the conversation includes a
virtual agent or chat bot, you must
enable additional settings in order to see sentiment results in
- Sentiment results will be returned in