The Agent Assist Summarization feature allows you to provide conversation summaries to your agents after each conversation is completed. The summaries help agents create their conversation notes and understand end-user communication history. For example, a summary output about a conversation might look similar to the following:
This tutorial guides you through training and deploying a Summarization model using the Agent Assist Console. You can use the console to train a model and test its performance, but be aware that all runtime operations must be carried out by calling the API directly. See the Agent Assist Summarization how-to guide for instructions.
If preferred, you can also create and deploy a Summarization model by calling the API directly
Before you begin
- If you are using your own data, make sure that you have formatted it correctly and uploaded it to a Cloud Storage bucket. You also have the option of training a model using demo chat data or using a pre-trained demo model.
Create & train a new model
Navigate to the Agent Assist Console. Select the Summarization card in the center of the screen and click Get started. You have the option of trying out the Summarization feature using a demo model, or creating your own custom model using one or more datasets.
If you are training a custom model using the public Summarization dataset,
gs://summarization_integration_test_data/data/* in the dataset URI
field. If you are using your own dataset, the tutorial will walk you through
the process of creating a dataset from your data.
After you have deployed your model, you can then proceed to create a conversation profile.